Growth Lead, Advertising
G2
Go
Customer Education and Communications Specialist
Pearson VUE
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $90,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Develop and execute customer-facing communications that support onboarding, customer education, product feature adoption, and customer engagement initiatives
- Create and manage written communications such as onboarding messages, product feature announcements, resource updates, and customer newsletters
- Support the launch and promotion of learning programs, certifications, and help center content across email, in-app messaging, and Help Center
- Build and maintain a communications calendar aligned with onboarding milestones, product launches, and customer education initiatives
- Develop short, high-quality videos that introduce new features, provide step-by-step instructions, and communicate best practices
- Write scripts, design storyboards, and manage light editing and production using tools like Canva, Adobe Express, Visla, or similar
- Ensure videos are brand-aligned, accessible, and usable across LMS, Help Center, and customer emails
- Collaborate with Customer Education Strategist and cross-functional teams to drive engagement and repurpose educational materials
- Identify and spotlight customer success stories and support feedback collection to refine communications and content strategies
Requirements
- Experience in customer communications, education content, enablement, or a related role
- Strong writing and messaging skills with ability to translate complex concepts into clear, actionable language for customers
- Hands-on experience creating short-form video content using tools like Canva, Adobe Express, Camtasia, Visla, or similar
- Ability to write scripts, design storyboards, and manage light editing and production
- Demonstrated ability to manage communication calendars, campaigns, or program messaging end to end
- Comfortable working with cross-functional teams including Customer Success, Onboarding, Product, and Education
- Detail-oriented, organized, and customer-focused
- Preferred: Experience in SaaS, customer education, or digital learning environments
- Preferred: Familiarity with LMS platforms, customer portals, or in-app messaging tools
- Preferred: Ability to analyze engagement metrics to assess content performance and guide improvements
