Communications

• Develop and execute customer-facing communications that support onboarding, customer education, product feature adoption, and customer engagement initiatives
• Create and manage written communications such as onboarding messages, product feature announcements, resource updates, and customer newsletters
• Support the launch and promotion of learning programs, certifications, and help center content across email, in-app messaging, and Help Center
• Build and maintain a communications calendar aligned with onboarding milestones, product launches, and customer education initiatives
• Develop short, high-quality videos that introduce new features, provide step-by-step instructions, and communicate best practices
• Write scripts, design storyboards, and manage light editing and production using tools like Canva, Adobe Express, Visla, or similar
• Ensure videos are brand-aligned, accessible, and usable across LMS, Help Center, and customer emails
• Collaborate with Customer Education Strategist and cross-functional teams to drive engagement and repurpose educational materials
• Identify and spotlight customer success stories and support feedback collection to refine communications and content strategies

Customer Education and Communications Specialist

US Hospital Marketing and Communications Lead

Communication Center Operator

Director of Communications – Thought Leadership, M&A

Communications Officer

Marketing & Communications Intern, Undergraduate – Summer