AI Enablement Lead
Zillow
Cloud
Customer Success Manager – Onboarding, Enterprise
Kojo
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead the implementation process for Kojo’s largest customers as their main Kojo point of contact, including planning calls, product trainings, and regular engagement
- Support ~20 concurrent implementation projects ensuring personalized, hands-on experience for new customers
- Conduct meetings and consultations with stakeholders to identify project requirements, define scope, deliverables, and timelines
- Conduct all new customer product trainings and follow up to ensure adoption across all personas, both virtually and in person
- Establish strategic relationships with multiple points of contact within each organization and convey Kojo’s value to key personas and users
- Check in regularly with customers to ensure project progress and active product usage, striving for optimal usage patterns
- Identify churn risk and develop strategic save plans for customers at risk
- Synthesize customer needs and share themes with the Kojo Product team while maintaining the customer perspective
Requirements
- 3+ years working in a customer onboarding and implementation role in SaaS, software, or technology-based environment
- Familiarity with construction industry a plus
- Experience leading large-scale, longer term (6+ months) implementation projects, managing a diverse group of stakeholders
- Experience conducting technical product trainings, both virtually and in person
- Rapid yet personalized implementation of a software product where metrics and success are based on time to value, adoption, and revenue retention
- Ability to prioritize solving customer problems while managing a large book of business (~20 concurrent implementation projects)
- Strong written and verbal communication skills in front of a variety of technical and non-technical audiences
- Ability to plan calls, product trainings, and regular engagement as needed
- Willingness to travel occasionally in-person across North America
