Kojo

Customer Success Manager

• Lead the implementation process for Kojo’s largest customers as their main Kojo point of contact, including planning calls, product trainings, and regular engagement
• Support ~20 concurrent implementation projects ensuring personalized, hands-on experience for new customers
• Conduct meetings and consultations with stakeholders to identify project requirements, define scope, deliverables, and timelines
• Conduct all new customer product trainings and follow up to ensure adoption across all personas, both virtually and in person
• Establish strategic relationships with multiple points of contact within each organization and convey Kojo’s value to key personas and users
• Check in regularly with customers to ensure project progress and active product usage, striving for optimal usage patterns
• Identify churn risk and develop strategic save plans for customers at risk
• Synthesize customer needs and share themes with the Kojo Product team while maintaining the customer perspective

Customer Success Manager – Onboarding, Enterprise