Kojo

Sales Development Rep

• Making outbound calls to prospective customers to discover more about the pain in their business and how Kojo might be able to help them
• Setting high quality meetings for our Account Executives with prospective customers
• Achieving (or exceeding!) your monthly quota of meetings held and Sales-accepted opportunities
• Following Kojo workflows and sales operations processes to ensure good funnel and prospect data
• Acting as an ambassador of Kojo

Sales Development Representative

Customer Success Manager

• Leading the implementation process for Kojo’s customers quickly and with a high degree of responsiveness and service, as their main Kojo point of contact, including planning calls, product trainings, and regular engagement as needed to ensure successful results
• Effectively supporting ~20 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience
• Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines
• Conducting all new customer product trainings and following up to ensure adoption across all personas, including occasional travel to customer teams in-person across North America
• Establishing strategic relationships with multiple points of contact within each organization, and conveying Kojo’s value in a meaningful way to all key personas and users
• Checking in regularly with customers to ensure the project is progressing and they are actively using our products, striving for optimal usage patterns
• Ensuring a healthy book of business by identifying churn risk and developing strategic save plans for any customers at risk
• Synthesizing customer needs and sharing themes with the Kojo Product team in a way that maintains the customer’s perspective while also understanding the broader Kojo product roadmap

Sales Development Representative

Customer Success Manager – Onboarding, Mid-Market