Operations

• Act as ShopBack’s on-ground ambassador, ensuring merchants feel confident and supported in adopting our digital payment and loyalty solutions.
• Distribute and set up POSMs (point-of-sale materials) as part of enabling a seamless customer journey.
• Conduct in-person merchant education and training sessions, helping them maximize the use of ShopBack tools for their business growth.
• Support execution of on-ground campaigns and projects that contribute to user acquisition, retention, and merchant satisfaction.
• Serve as a first line of support for merchant questions, feedback, and troubleshooting, ensuring issues are resolved or escalated effectively.
• Collect and document merchant information, including storefront images, POSMs, and training progress.
• Gather merchant insights and share structured feedback with internal teams to continuously improve our solutions.
• Uphold ShopBack’s values by delivering a consistent, professional, and positive partner experience.
• Perform other ad-hoc duties as assigned by the supervisor to support ongoing business needs.

Ground Operations – Contract

Senior Production Operator

Marine Operations Executive

Data Center Customer Operations Engineer III

Area Delivery Operations Development Director – Asia Pacific, Middle East, Turkey and Africa

Quality Operations Specialist I – 12-hour Rotating Shift