BETSOL

Product Manager

• Own and maintain the Contact Center GCP backlog.
• Lead backlog refinement and grooming sessions across multiple delivery teams.
• Ensure a continuous pipeline of implementation-ready work exists for engineering teams.
• Prioritize features, enhancements, technical debt, compliance activities, and operational improvements based on business value and strategic objectives.
• Write clear, concise, implementation-ready user stories with detailed acceptance criteria.
• Serve as the primary liaison between the GCP scrum teams and technology delivery teams.
• Lead preparation activities for Program Increment (PI) Planning.
• Partner with CCaaS IT product owners to identify opportunities that improve customer and agent experiences.
• Ensure security, regulatory, and compliance requirements are incorporated into delivery plans.

CCaaS Product Owner – GCP

Application Engineer

• Provide engineering and operational support for Aspect and Intradiem technologies within an enterprise environment.
• Responsible for incident response, problem management, and change execution, including evening and weekend support coverage.
• Collaborate with vendors, developers, and engineering teams to ensure the reliability and continuous improvement of contact center applications.
• Proactively monitor and perform daily health checks of Aspect and Intradiem applications.
• Troubleshoot and resolve production issues impacting scheduling, forecasting, real-time adherence, or intraday workforce automation.
• Execute system changes, configuration updates, and release deployments while maintaining strict change-control discipline.
• Serve as a subject matter expert (SME) for Aspect Workforce Management and Intradiem automation.

Contact Center Application Engineer – Aspect, Intradiem

Salesforce Analyst

• Partner with business stakeholders to define, refine, and prioritize Market to Sales functional requirements and process improvements.
• Translate business needs and functional requirements into clear, actionable solution designs that can be delivered by agile teams.
• Lead and support hands-on solution design, prototyping, and proof-of-concept efforts for Salesforce Sales Cloud, CPQ, Billing, and related capabilities.
• Guide implementation activities through delivery, collaborating with developers, testers, scrum masters, business partners, and external consultants as needed.
• Identify and recommend opportunities to improve, streamline, and automate Market to Sales processes, systems, and user experiences.

Salesforce Business Analyst – Market-to-Sales

• Partner with business stakeholders to define, refine, and prioritize Market to Sales functional requirements
• Translate business needs and functional requirements into actionable solution designs
• Lead and support hands-on solution design, prototyping, and proof-of-concept efforts for Salesforce Sales Cloud
• Guide implementation activities through delivery
• Identify and recommend opportunities to improve, streamline, and automate Market to Sales processes

Salesforce Business Analyst, Market-to-Sales, English

DevOps Engineer

• Lead a technical pod of full-stack DevOps/DevSecOps engineers
• Set technical direction across the stack
• Run design and code reviews
• Unblock the team and act as project manager
• Maintain the backlog and sequence work against client priorities
• Onboard new engineers and provide coaching
• Embed security, compliance, and observability standards into deliveries

Technical Team Leader – DevOps, DevSecOps

• Design, develop, and maintain reusable Terraform and Ansible modules for Azure and GCP
• Build and operate scalable, secure Azure and GCP environments
• Build and optimize Jenkins and GitHub Actions pipelines for automated build, test, and deployment
• Integrate vulnerability scanning, code analysis, and compliance checks into CI/CD workflows
• Contribute to basic portal application code
• Implement proactive monitoring with Azure Monitor, Google Cloud Monitoring, Prometheus, Grafana
• Partner with product and engineering teammates in agile ceremonies

Senior Cloud Engineer – DevOps, DevSecOps

• Design, develop, and maintain reusable Terraform and Ansible modules for Azure and GCP.
• Build and operate scalable, secure Azure and GCP environments: AKS/GKE, App Gateway, VNets, NSGs, Key Vault, Managed Identities.
• Build and optimize Jenkins and GitHub Actions pipelines for automated build, test, and deployment across environments.
• Integrate vulnerability scanning, code analysis, and compliance checks into CI/CD workflows.
• Contribute to basic portal application code (modern JS/TS frontend, REST API endpoints, simple backend handlers) when the work calls for it.
• Implement proactive monitoring with Azure Monitor, Google Cloud Monitoring, Prometheus, Grafana, Log Analytics.