BETSOL

Product Designer

• Lead user research and design efforts across digital platforms.
• Support the modernization and enhancement of existing systems as well as the design and development of new platforms and capabilities.
• Shape how user-centered design is embedded into product development process.
• Work independently, thrive in ambiguity, and partner closely with product, engineering, and business leaders to deliver intuitive, high-impact user experiences.

Senior UI/UX Designer

Manager

• Manage end to end Incident Management Process aligning to the ITIL guidelines while adopting to the organizational requirements.
• Co-ordinate with various teams within and outside the organization to investigate and resolve incidents.
• Ensures service excellence is achieved through managing major incidents for the organization with effective use of agreed tools and defined deadlines.
• Capture timelines, prepare, review and publish the Root Cause analysis for major incidents within agreed timelines.
• Works in a 24/7 environment, hence adhering to shift plans of the team.
• Manage Bridge calls efficiently, capturing key points and ensuring all stakeholders communication is managed effectively and in a timely manner.
• Make sure all incidents are resolved/closed within the Agreed SLA with timely communication.
• Must have experience working with service management tools like JIRA, SNOW, alerting etc.
• Any other related tasks as required.

Incident Manager

Data Engineer

• design, build, and maintain scalable data pipelines and ingestion frameworks
• deliver high value POCs to stabilize and build a strong foundation for an enterprise data platform
• develop custom ingestion, optimize data workflows
• ensure reliable data delivery into Snowflake or other cloud-based platforms
• collaborate with analytics, product, and engineering teams to enable data-driven decision-making

Application Engineer

• Provide advanced engineering and operational support for mission-critical contact center technologies
• Perform advanced daily health checks and proactive monitoring for Verint platforms
• Collaborate with vendors and internal SMEs to resolve complex incidents
• Lead and execute system changes, upgrades, patching, and migrations
• Architect and implement scalable, resilient Verint solutions

Contact Center Application Engineer

Cloud Engineer

• Design, provision, and manage cloud infrastructure using Infrastructure as Code
• Operate and support Kubernetes clusters in production environments
• Build and maintain GitOps-based deployment and configuration workflows
• Support cloud database platforms and platform services in production
• Contribute to environment setup, upgrades, migrations, and reliability initiatives
• Develop automation and tooling to improve operational efficiency
• Troubleshoot infrastructure and platform issues across environments
• Collaborate with Cloud Operations and Engineering teams to ensure stable, scalable systems

Senior UI/UX Designer

Incident Manager

Data Engineer

Contact Center Application Engineer

Cloud Engineer – Platform & Automation