BETSOL

Data Engineer

• Design and implement the enterprise data architecture.
• Lead the development of scalable, secure, and integrated data platforms to support analytics, compliance, and business operations.
• Define and implement the company’s data architecture, models, and pipelines.
• Design integrations between internal platforms and third-party systems (Salesforce, CX platforms, etc.).
• Establish standards for data quality, metadata, lineage, and classification.
• Partner with engineering, security, and compliance teams to align on privacy, retention, and access control policies.
• Lead the selection and implementation of data platforms.
• Drive adoption of data best practices across teams and support data governance efforts.
• Maintain data platforms and architecture performance.
• Improve data models to support business growth and analytics.

Senior Data Architect, English Required

Product Manager

• Own the product backlog and delivery roadmap for Salesforce platform initiatives
• Partner closely with Sales, Service, Marketing, and other business teams
• Gather business requirements through stakeholder interviews
• Translate requirements into well-defined user stories
• Own and groom the product backlog
• Facilitate sprint planning, daily standups, and sprint reviews
• Act as the primary liaison between business stakeholders and Salesforce engineering team
• Coordinate User Acceptance Testing

Product Owner – Salesforce, English required

• Own the product backlog and delivery roadmap for Salesforce platform initiatives
• Gather business requirements through stakeholder interviews and discovery workshops
• Translate requirements into well-defined user stories with clear acceptance criteria
• Own and groom the product backlog, prioritize by business value
• Facilitate sprint planning, daily standups, and sprint reviews
• Act as the primary liaison between business stakeholders and Salesforce teams
• Coordinate User Acceptance Testing and secure sign-off before production releases
• Maintain end-to-end requirements traceability and keep business leaders informed

Product Owner – Salesforce

Call Center Representative

• The Aceyus Reporting Engineer is responsible for developing, maintaining, and troubleshooting reporting solutions that support the Five9 CCaaS environment through the Aceyus analytics platform.
• This role ensures accurate, timely, and actionable reporting for contact center operations.
• The engineer will generate scheduled and ad‑hoc reports, investigate data discrepancies, coordinate with the Five9 vendor on reporting issues, support change windows, and train supervisors and engineers on how to effectively use Aceyus reporting tools.
• Build, configure, and maintain Aceyus dashboards, reports, and data views supporting Five9 contact center operations.
• Run scheduled and on‑demand reports for business stakeholders, ensuring accuracy and timely delivery.
• Convert business requests into clear reporting requirements and implement them within Aceyus.
• Investigate and resolve reporting discrepancies including agent state mismatches, queue mapping issues, interval misalignments, and missing or stale data.
• Validate Five9 → Aceyus data flows, ensuring that data is accurate, complete, and refreshed.
• Document root causes and corrective actions for recurring reporting issues.
• Work directly with the Five9 CCaaS vendor and Aceyus support teams to troubleshoot issues, submit cases, and drive resolution.
• Participate in change windows involving data schema updates, metric adjustments, and reporting infrastructure updates.
• Perform pre‑ and post‑change testing to confirm reporting integrity.
• Train supervisors, analysts, and engineering partners on Aceyus dashboards, drill‑downs, filters, subscriptions, and best practices.
• Develop knowledge base articles, job aids, and quick‑reference guides for self‑service reporting.
• Promote consistent metric definitions and proper report usage across contact center teams.
• Maintain metric catalogs, field definitions, and documentation.
• Follow ITIL change, incident, and problem management processes.
• Support internal audits by providing reporting evidence and data lineage explanations as needed.

Contact Center Engineer – Aceyus Reporting

Support Engineer

• Providing end-user support for contact center agents utilizing Cisco telephony solutions, including troubleshooting break/fix issues and managing provisioning in a Cisco-based environment.
• Providing support for Avaya telephony products within the organization.
• Managing front-line operational Move, Add, Change, Delete, and Incident tickets to support contact center agents, with a primary focus on Cisco Finesse and Cisco softphone environments.
• Strong Windows desktop troubleshooting skills, including networking, system resource management, and audio integration (headsets and peripherals).
• Assessing end users’ workstation configurations, ensuring PC performance meets contact center requirements.
• Coordinating with vendors to maintain specifications and architectural standards.
• Works US hours: Monday-Friday 8am to 5pm EST.

Senior Data Architect, English Required

Product Owner – Salesforce, English required

Product Owner – Salesforce

Contact Center Engineer – Aceyus Reporting

Contact Center Support Analyst