Contact Center Application Engineer – Aspect, Intradiem

BETSOL

Provide engineering and operational support for Aspect and Intradiem technologies within a contact center environment. Collaborate with vendors and internal teams for application reliability and improvements.

Posted 7/16/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Aspect Workforce Management and Intradiem automation, with a strong focus on incident response, problem management, and change execution in enterprise contact center environments. Proficient in troubleshooting production issues and ensuring the reliability of contact center applications.

Highest-signal resume keywords

Aspect Workforce ManagementIntradiem AutomationIncident ManagementChange ExecutionProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportOperations EngineeringProduction TroubleshootingChange-Control DisciplineHealth Checks

Soft Skills

CollaborationStrong Problem-Solving Skills

Tools & Technologies

Aspect TechnologiesIntradiem TechnologiesContact Center Applications

Industry Keywords

Contact Center Workforce ManagementReal-Time AutomationIntraday ManagementTelephonyCRM

About the role

Key responsibilities & impact

Provide engineering and operational support for Aspect and Intradiem technologies within an enterprise environment.
Responsible for incident response, problem management, and change execution, including evening and weekend support coverage.
Collaborate with vendors, developers, and engineering teams to ensure the reliability and continuous improvement of contact center applications.
Proactively monitor and perform daily health checks of Aspect and Intradiem applications.
Troubleshoot and resolve production issues impacting scheduling, forecasting, real-time adherence, or intraday workforce automation.
Execute system changes, configuration updates, and release deployments while maintaining strict change-control discipline.
Serve as a subject matter expert (SME) for Aspect Workforce Management and Intradiem automation.

Requirements

What you’ll need

3+ years of IT support or operations engineering experience, with emphasis on contact center workforce management and automation technologies.
Direct experience supporting Aspect Workforce Management (scheduling, forecasting, reporting) and Intradiem (real-time automation, intraday management).
Strong problem-solving and troubleshooting skills in production enterprise environments.
Experience managing incidents, executing controlled changes, and supporting major deployments.
Solid understanding of enterprise contact center environments and dependencies (telephony, reporting, CRM).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BETSOL Website LinkedIn All Job Openings 501 - 1000 employees 🏢 Enterprise ☁️ SaaS Enterprise
Cloud Computing
SaaS BETSOL is a global IT services company that offers a wide range of solutions to enhance business operations and efficiency. Their services include product engineering, DevOps, cloud enablement, application modernization, and security services. BETSOL specializes in cloud-native development, infrastructure automation, and application migration, providing enterprise clients with advanced IT infrastructure solutions. They also offer unique services such as Zmanda Enterprise Backup, which is a leading open-source backup and recovery solution for data centers. BETSOL prides itself on transforming digital landscapes through innovation and collaboration, maintaining high industry standards for security and quality while serving clients across over 40 countries. Contact Center Application Engineer – Aspect, Intradiem 🔥 43 minutes ago ⛰️ Colorado – Remote 💵 $85k - $115k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Application Engineer 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide engineering and operational support for Aspect and Intradiem technologies within an enterprise environment.
Responsible for incident response, problem management, and change execution, including evening and weekend support coverage.
Collaborate with vendors, developers, and engineering teams to ensure the reliability and continuous improvement of contact center applications.
Proactively monitor and perform daily health checks of Aspect and Intradiem applications.
Troubleshoot and resolve production issues impacting scheduling, forecasting, real-time adherence, or intraday workforce automation.
Execute system changes, configuration updates, and release deployments while maintaining strict change-control discipline.
Serve as a subject matter expert (SME) for Aspect Workforce Management and Intradiem automation. 🎯 Requirements
3+ years of IT support or operations engineering experience, with emphasis on contact center workforce management and automation technologies.
Direct experience supporting Aspect Workforce Management (scheduling, forecasting, reporting) and Intradiem (real-time automation, intraday management).
Strong problem-solving and troubleshooting skills in production enterprise environments.
Experience managing incidents, executing controlled changes, and supporting major deployments.
Solid understanding of enterprise contact center environments and dependencies (telephony, reporting, CRM). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Application Support Engineer – Temporary Worker 🔥 3 hours ago Alkami Technology 501 - 1000 🏦 Banking 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Application Support Engineer troubleshooting issues on Alkami's platform. Collaborating with teams to enhance operational processes and documentation. 🇺🇸 United States – Remote 💵 $40 - $50 / hour 💰 $300M Post-IPO Debt - Alkami Technology on 2025-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 Application Engineer Distributed Systems SQL Application Support Engineer 🔥 3 hours ago Alkami Technology 501 - 1000 🏦 Banking 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Application Support Engineer resolving customer-reported issues within Alkami's platform. Collaborating with teams and managing application support tickets in a remote-friendly environment. 🇺🇸 United States – Remote 💵 $72k - $85k / year 💰 $300M Post-IPO Debt - Alkami Technology on 2025-03 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 Application Engineer Distributed Systems SQL Senior Director of Application Engineering 🔥 4 hours ago Nokia 10,000+ employees 📡 Telecommunications 🏢 Enterprise Website LinkedIn All Job Openings Sr. Director of Applications Engineering leading advanced photonics solutions for hyperscalers at Nokia. Integrating innovative engineering and fostering collaboration across teams to enhance global connectivity. 🇺🇸 United States – Remote 💵 $153.5k - $285.2k / year 💰 Post-IPO Debt on 2018-12 ⏰ Full Time 🟠 Senior 💻 Application Engineer 🦅 H1B Visa Sponsor Lead Application Security Engineer 🔥 6 hours ago Zeta Global 1001 - 5000 ☁️ SaaS 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Lead Application Security Engineer at Zeta Global focusing on AI-driven security practices and cross-functional collaboration to embed security in software development lifecycle. 🇺🇸 United States – Remote 💵 $140k - $180k / year 💰 Post-IPO Debt on 2024-09 ⏰ Full Time 🟠 Senior 💻 Application Engineer 🦅 H1B Visa Sponsor AWS Azure Cloud Cyber Security Django Docker Google Cloud Platform JavaScript Kubernetes Microservices Node.js React SDLC Senior Engineer, Enterprise Applications Modernization 🔥 18 hours ago 11:11 SYSTEMS 201 - 500 🔒 Cybersecurity Website LinkedIn All Job Openings Senior Engineer at 11:11 Systems designing and scaling AI-powered Applications modernization solutions. Working on integrating and transforming legacy applications and workflows. 🇺🇸 United States – Remote 💵 $125k - $145k / year ⏰ Full Time 🟠 Senior 💻 Application Engineer AWS Azure Cloud ERP ITSM J2EE SOAP SQL View More Application Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs