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CCaaS Product Owner – GCP
BETSOLProduct Owner leading backlog ownership and refining processes for BETSOL's CCaaS and GCP platforms. Collaborating with cross-functional teams to ensure alignment and delivery of customer engagement solutions.
Posted 7/16/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in backlog ownership and grooming, with a strong focus on writing implementation-ready user stories and leading cross-enterprise planning events. Proficient in managing cloud-based technology platforms and ensuring compliance with security and regulatory requirements.
Highest-signal resume keywords
Backlog OwnershipUser Story WritingPI Planning LeadershipCCaaS Technology ExperienceGoogle Cloud Platform Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementAgile Product DeliveryBacklog GroomingImplementation-Ready User StoriesCross-Team Dependency Management
Soft Skills
Strong Communication SkillsFacilitation ExperienceInfluencing Without Authority
Tools & Technologies
Google Cloud PlatformCCaaS
Industry Keywords
Contact Center TechnologyCustomer ExperienceRegulatory Compliance
Tech Stack
Tools & technologiesCloudGoogle Cloud Platform
About the role
Key responsibilities & impact- Own and maintain the Contact Center GCP backlog.
- Lead backlog refinement and grooming sessions across multiple delivery teams.
- Ensure a continuous pipeline of implementation-ready work exists for engineering teams.
- Prioritize features, enhancements, technical debt, compliance activities, and operational improvements based on business value and strategic objectives.
- Write clear, concise, implementation-ready user stories with detailed acceptance criteria.
- Serve as the primary liaison between the GCP scrum teams and technology delivery teams.
- Lead preparation activities for Program Increment (PI) Planning.
- Partner with CCaaS IT product owners to identify opportunities that improve customer and agent experiences.
- Ensure security, regulatory, and compliance requirements are incorporated into delivery plans.
Requirements
What you’ll need- 5+ years of Product Owner, Technical Product Owner, Product Management, or Agile Product Delivery experience, including 3+ years supporting cloud-based technology platforms.
- Expert backlog ownership and backlog grooming
- Ability to independently write implementation-ready user stories
- Strong cross-enterprise facilitation and prioritization experience
- Experience leading PI Planning and quarterly planning events
- CCaaS/contact center technology experience
- Google Cloud Platform experience
- Ability to manage cross-team dependencies and influence without authority
- Strong communication skills with both executive and technical stakeholders
- Experience supporting customer experience and contact center transformation initiatives
- Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BETSOL Website LinkedIn All Job Openings 501 - 1000 employees 🏢 Enterprise ☁️ SaaS Enterprise
- Cloud Computing
- SaaS BETSOL is a global IT services company that offers a wide range of solutions to enhance business operations and efficiency. Their services include product engineering, DevOps, cloud enablement, application modernization, and security services. BETSOL specializes in cloud-native development, infrastructure automation, and application migration, providing enterprise clients with advanced IT infrastructure solutions. They also offer unique services such as Zmanda Enterprise Backup, which is a leading open-source backup and recovery solution for data centers. BETSOL prides itself on transforming digital landscapes through innovation and collaboration, maintaining high industry standards for security and quality while serving clients across over 40 countries. CCaaS Product Owner – GCP 🔥 43 minutes ago ⛰️ Colorado – Remote 💵 $100k - $120k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✅ Product Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Own and maintain the Contact Center GCP backlog.
- Lead backlog refinement and grooming sessions across multiple delivery teams.
- Ensure a continuous pipeline of implementation-ready work exists for engineering teams.
- Prioritize features, enhancements, technical debt, compliance activities, and operational improvements based on business value and strategic objectives.
- Write clear, concise, implementation-ready user stories with detailed acceptance criteria.
- Serve as the primary liaison between the GCP scrum teams and technology delivery teams.
- Lead preparation activities for Program Increment (PI) Planning.
- Partner with CCaaS IT product owners to identify opportunities that improve customer and agent experiences.
- Ensure security, regulatory, and compliance requirements are incorporated into delivery plans. 🎯 Requirements
- 5+ years of Product Owner, Technical Product Owner, Product Management, or Agile Product Delivery experience, including 3+ years supporting cloud-based technology platforms.
- Expert backlog ownership and backlog grooming
- Ability to independently write implementation-ready user stories
- Strong cross-enterprise facilitation and prioritization experience
- Experience leading PI Planning and quarterly planning events
- CCaaS/contact center technology experience
- Google Cloud Platform experience
- Ability to manage cross-team dependencies and influence without authority
- Strong communication skills with both executive and technical stakeholders
- Experience supporting customer experience and contact center transformation initiatives
- Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Product Manager 🔥 3 hours ago JDPA LIMITED - 🚗 Transport ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Product Manager responsible for end-to-end lifecycle of SaaS and data products across automotive sectors. Leading product discovery and execution in a dynamic environment. 🇺🇸 United States – Remote 💵 $90k - $105k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✅ Product Manager Product Lead, Clinical Optimization 🔥 3 hours ago Teladoc Health 5001 - 10000 🤝 B2B 👥 B2C ☁️ SaaS Website LinkedIn All Job Openings Product Lead defining strategy and roadmap for clinical optimization at Teladoc Health. Collaborating with multiple stakeholders to enhance operational efficiency and improve patient care. 🇺🇸 United States – Remote 💵 $180k - $220k / year 💰 $80M Post-IPO Debt - Teladoc Health on 2016-07 ⏰ Full Time 🟠 Senior ✅ Product Manager 🦅 H1B Visa Sponsor Technology Product Manager 🔥 3 hours ago The Baldwin Group 1001 - 5000 💸 Finance 🤝 B2B Website LinkedIn All Job Openings Technology Product Manager responsible for strategy, roadmap, and delivery of technology products. Leading cross-functional teams to enhance Baldwin's insurance brokerage lifecycle. 🇺🇸 United States – Remote 💰 $170M Post IPO debt on 2023-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior ✅ Product Manager Product Manager 🔥 3 hours ago Recast 11 - 50 🏢 Enterprise 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Product Manager at Recast translating product strategy into actionable requirements. Collaborating with marketing and engineering teams to deliver a user-facing application and public API. 🇺🇸 United States – Remote 💰 Seed Round on 2022-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior ✅ Product Manager Senior Product Manager 🔥 3 hours ago Fortive 10,000+ employees 🏢 Enterprise ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Product Manager driving innovation and customer value for healthcare SaaS solutions. Collaborates with cross-functional teams to manage product lifecycle and optimize user experience. 🇺🇸 United States – Remote 💰 Post-IPO Equity on 2020-03 ⏰ Full Time 🟠 Senior ✅ Product Manager 🦅 H1B Visa Sponsor View More Product Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs