Beth Israel Lahey Health

Medical Billing and Coding

• Provides review and/or coding of any coding related denied professional services for appropriate use of CPT, ICD-9, ICD-10, HCPCS, Modifier usage/linkage.
• Periodic review of codes, at least annually or as introduced or required.
• Reviews and analyzes rejected claims and patient inquiries of professional services, and recommends appropriate coding corrections.

Billing & Certified Coding Specialist I

Network Engineer

• Support network activities in a multi-vendor, multi-platform computing environment.
• Responsible for the daily technical support of the Beth Israel Lahey Health computing networks.
• Consult with the Manager, IT Infrastructure on specific matters requiring clarification, interpretation, or exception to standard policies and procedures.
• Install, configure, and support various routers, switches, and wireless access points.
• Maintain inventory of necessary cables and parts routinely needed for daily operation.
• Provide administrative and technical support for DNS and DHCP services.

Support Engineer

• Responsible for Level 1 support providing basic to intermediate support.
• Exceeds end-user expectations by meeting established SLAs and customer demands.
• Drives high customer satisfaction and ensures services align with BILH's needs.
• Exhibits commitment and accountability to coordinate customer support issues and ensure timely response and positive outcomes.
• Accurately identify when issues should be escalated to Subject Matter Experts and/or management.
• Diagnose and resolve moderately difficult desktops and peripherals related to interoperability, OS security issues, system access, passwords, and authentication.
• Ensure accurate and timely updates to the ITSM ticketing system.
• Provides on-call/after-hours support.

Field Support Technician

Business Analyst

• Completes the analysis of the medical records within the work queues
• Scans discharge paperwork with 98% accuracy
• Ensures the accuracy of patient information in charts
• Verifies legibility and clarity of scans
• Analyzes records for documentation requirements per Joint Commission, CMS, DPH regulations
• Assigns deficiencies to appropriate physicians within Epic
• Collaborates with physicians to resolve discrepancies

Health Information Management Analyst

Bilingual

• Greet patients and visitors courteously
• Serve as a communication source in patient care delivery
• Perform check-in, registration, and scheduling
• Maintain patient confidentiality and ensure accurate data entry
• Monitor patient flow and address issues proactively
• Liaise between patients and staff

Billing & Certified Coding Specialist I

Network Engineer

Field Support Technician

Health Information Management Analyst

Practice Assistant I, Bilingual – English/Spanish