Beth Israel Lahey Health

Data Analyst

• Maintains integrity & quality of data
• Assists in planning and monitoring data collection criteria
• Trains staff on data acquisition methods
• Extracts data from multiple sources
• Audits and resolves issues
• Designs and develops reporting tools
• Prepares and presents reports
• Collaborates with IS for application maintenance
• Ensures application access compliance

Data Analyst, Pharmacy

Human Resources

• Manage execution of work set by IT Senior Leadership
• Manage implementation of EHR applications and solutions
• Champion relationships between IT and BILH leadership
• Contribute to success of BILH IT by assuring excellent customer service
• Responsible for resource allocation within the organization chart
• Directly support EHR application projects, daily operations, and break-fix issues
• Monitor dept. functions ensuring compliance with regulations
• Provide education/training to staff for EHR systems

Manager, EHR Applications – Optime/Anesthesia

Community Manager

• Handles all scheduling and prep meeting materials.
• Answers telephone, directs calls, handles written communication.
• Coordinates with teams for data requests, prospect research.
• Provides general administrative support to the Philanthropy Office.
• Assists with Philanthropy database requests and invitation production.

Philanthropy Coordinator – Community Hospitals

Call Center Representative

• Directs and assists patient access to the specialty pharmacy by answering, screening and processing a high volume of incoming calls in a dedicated call center
• Answers, screens and processes a high volume of calls in a professional manner
• Utilizes and adheres to the phone scripts and guidelines for triaging calls
• Asks appropriate questions and uses independent judgment to determine the type of appointment, appropriate provider, and urgency needed
• Utilizes pharmacy software applications to schedule prescription refills
• Verifies and updates patients' demographic information and transfers to registration for update as needed
• Obtains necessary referrals for scheduled visit and documents in system
• Records and forwards accurate messages to pharmacist, providers and staff
• Triages calls for urgent information or services to appropriate staff
• Responds to requests for information or assistance within scope of knowledge and authority
• Resolves and responds to provider email requests in a professional manner
• Acts as a liaison with medical center departments and external providers by directing calls and messages to appropriate parties

Specialty Pharmacy Technician

Therapist

• Initiates patient care process upon written referral
• Formulates a plan of care based on patient assessment
• Implements the plan of care in accordance with established Hand Therapy modalities
• Reassesses patient's progress toward established goals
• Promotes patient involvement in treatment through education and instruction
• Develops educational materials for distribution
• Participates in supervision and instruction of Occupational Therapy students
• Participates in staff meetings and new program development

Occupational/Hand Therapist, Per Diem

Manager

• Direct daily operations of the CCBHC practice, including scheduling, front-desk operations, patient flow, telehealth management, and documentation timeliness. This includes MCI Triage processes.
• Implement and refine workflows that support timely access, same-day/rapid intake, crisis response integration, and warm handoffs between disciplines.
• Ensure strong collaboration between outpatient therapy, psychiatry, peer support, case management, MAT/SUD services, mobile crisis, and care coordination teams.
• Manages administrative/support staff; organizes and oversees work schedules and assignments to meet operational needs.
• Coordinates and ensures skill development and training for all staff.
• Makes decisions concerning hiring, corrective action and personnel matters as appropriate.
• Maintain compliance with CCBHC criteria, MassHealth regulations, MA DPH/BSAS standards, and all grant-funded reporting requirements.
• Oversee administrative staff, intake coordinators, front-desk teams, and scheduling personnel.
• Drive performance on CCBHC core metrics such as: Timely access (intake within 10 business days; crisis access within 24 hours).
• Assist in development and management of site budget, staffing model, non-personnel expenses, and CCBHC cost-based reimbursement requirements.
• Oversee patient complaints, grievances, incident reporting, DPPC/DPH reportable events, and risk mitigation.

Practice Manager

• Accurately inputs patient, insurance, and prescription information into the pharmacy system
• Answers incoming calls and assists callers with non-clinical inquiries
• Resolves and ensures proper adjudication of claims
• Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed.

Specialty Pharmacy Technician, Call Center

• Evaluate patients' mobility and motor function to assess functional performance
• Develop and implement goal-directed, activity-oriented treatment plans
• Promote optimum independence in functional mobility and daily life tasks
• Collaborate with other healthcare professionals to provide comprehensive patient care
• Provide patient, family, and community education on physical therapy and rehabilitation
• Maintain accurate and timely patient records
• Stay current with best practices and emerging techniques in physical therapy

Physical Therapist, Outpatient, Per Diem, Day Shift

Executive Assistant

• Perform a wide variety of tasks such as phone interactions
• Registration
• Scheduling
• Co-pay collection and billing
• Appointment confirmation calls

Medical Secretary

Clinical Research

• Independently or in conjunction with other clinical research staff and/or research nurse, recruits and enrolls research subjects onto clinical research projects according to study protocols.
• May assess research subjects' eligibility for inclusion in a particular protocol based on contracts with physicians and nurses and knowledge of the protocol.
• Checks all eligibility and ineligibility criteria with the research subjects' medical record.
• Discusses informed consent with research subjects.
• Interacts with research subjects prior to entering the study and throughout the entire treatment.
• Assists with scheduling appointments and follow up tests.
• Learns protocol and monitors strict adherence to protocols.
• Extracts data on protocol subjects from hospital records, outpatient charts and private physician office records.

Clinical Research Coordinator

Financial Planning and Analysis

• Utilize the Epic Hospital Billing System to review and monitor accounts
• Contact insurance carriers to confirm payment dates and resolve claims issues
• Perform all Hospital Billing, Follow-Up, and Denial activities necessary to obtain payment/resolution

Patient Financial Services Specialist – Hospital Billing

Bilingual

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy
• Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met
• Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system
• Collects co-payments following standards for co-payment processing
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs
• Obtains and enters referrals
• Monitors and supports patients and visitors entering and leaving the practice
• Facilitates timely flow and proactively solves flow issues
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery