Beth Israel Lahey Health

General

• Greets patients and visitors
• Takes complete and accurate information from patients/callers
• Performs check in, registration, scheduling and verification of demographic information
• Schedules, reschedules and cancels appointments
• Acts as liaison between patient and practice staff

Practice Assistant – Front Desk

• Provide safe and quality patient care with accountability
• Collaborate with healthcare professionals in delivering care
• Coordinate and facilitate patient care plans
• Maintain clinical skills and adhere to regulations

Registered Nurse

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
• Serves as a central communication source in the delivery of patient care.
• Takes complete and accurate information from patients/callers.
• Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures.
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.

Practice Assistant I – Multi-specialty

• Provides high quality, direct patient care in a team-based model
• Assists patient over the course of their visit
• Communicates clearly with patient and team
• Performs medical assisting duties under proper supervision
• Essential to Population Health efforts
• Monitors, orders, and/or maintains medical equipment and supplies
• Works within the electronic health record system (EHR)
• Schedules related diagnostic and lab tests
• Identifies OSHA compliance issues

Medical Assistant

• Under the direction of the Sr. Managed Care Coordinator and Practice Manager initiate and process managed care insurance referral requests for patients of the practice
• Work collaboratively with APG PCPs, patients and practice support staff to coordinate, and process all specialty care managed care referral authorization requests
• Serve as a daily point of contact and as an organizational resource for APG patients, families, specialty practices, physicians and support staff
• Communicate to the specialist and/or patient the level of care, number of visits being authorized and the extent of diagnostic testing being authorized
• Help provide referral management training to new hires

Managed Care Coordinator – Referrals, Gastroenterology

Counselor

• Assists in the admitting, discharging and transferring process ensuring that patient safety is addressed
• Provide supportive, respectful, non-judgmental care to adult clients and assist them in meeting goals identified in treatment plans
• Assists with Case Management duties, which include one on one client contact each shift, team meetings, collaboration with other service providers and follow up with referral sources
• Acts as liaison to all inpatient facilities, case managers, psychiatrists, therapists, clinicians, referred agencies, and families to maintain communications for staff and clients
• Participates in treatment team meetings, assists with development of care plans and report any issue for shift directly to the Nurse
• Records and reports all observed symptoms, reactions, treatments and changes in the patient’s safety status to the Nurse
• Demonstrates a positive demeanor that allows for respectful and courteous interaction with all external and internal customers
• Work as a team player delivering effective care to clients and promoting continuous harmonious working relationships

Mental Health Counselor – Per Diem

Administrative Assistant

• Greets clients and others entering the waiting room in a manner that is respectful and empathetic.
• Determines suitable level of care and schedules evaluation when appropriate and working with clinical lead.
• Respond to calls and/or walk-ins for clients seeking services.
• Interviews client to obtain information necessary to meet program admission requirements.
• Maintains a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made.
• Collects all pertinent information regarding service coverage and eligibility.
• Verifies basic demographic information upon arrival of client.
• Schedules, reschedules and cancels appointments as needed, upon client request or provider request.
• Completes insurance eligibility approval and obtains initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.
• Documents new and/or updates client demographic and billing information in the computer.
• Communicates agency and program information to interested parties including persons-served, agency employees and other providers/individuals.
• Provides information on referral sources and community resources internal and external to BILH BS.
• Monitors visitor access, waiting area and maintains security awareness.
• Scans documents, when applicable, into the electronic health record.
• Attends all required supervision and meetings.
• Maintains tracking requirements for program(s).

Administrative Assistant, Admissions

• Triage calls and prioritize clinicians and other resources
• Provide assistance with Detox Admissions
• Answer phones and provide initial phone assessment
• Maintain awareness of active and pending cases
• Assist clinicians with bed searches and insurance verifications
• Serve as liaison between the organization and other providers
• Collect and record data for reporting needs

Weekend Triage Mental Health Counselor, Emergency Services

• Provide clinical oversight and leadership to nursing and support staff
• Supporting day-to-day clinic operations, including workflow and patient flow
• Managing patient care concerns and escalations
• Assisting with scheduling coordination and staffing needs
• Overseeing and ordering clinical supplies
• Serving as a trusted resource for providers and interdisciplinary teams
• Perform comprehensive patient assessments and develop appropriate care plans
• Provide patient education, counseling, and preventive care guidance
• Deliver safe, age-appropriate care with attention to cultural, spiritual, and psychosocial needs
• Utilize strong clinical judgment, including telephone triage and symptom assessment
• Coordinate care and ensure continuity across services
• Administer treatments and medications in accordance with established standards
• Foster a supportive, team-oriented environment
• Act as a mentor, educator, and patient advocate
• Promote a culture of learning, accountability, and clinical excellence

RN – Ambulatory Urology

• Oversees daily operations of a team in Patient Access department
• Coordinates and maintains performance of assigned team
• Responds to problems and assists in identifying barriers
• Provides training and orientation to new colleagues

Supervisor, Admissions & Registration

• Provides direct patient care relative to physical diagnosis and therapeutic management in an ambulatory and/or inpatient setting to patients with complex medical conditions or surgical patients.
• Works closely with faculty, fellows, residents and nursing staff to develop and coordinate a plan of care to meet the needs of the patient and their families.
• Performs history and physical examinations, formulation of care plans, ordering and interpreting laboratory and diagnostic tests and provides education to patients and their families.
• Acts as an educator and serves as a clinical resource for staff through consultation formal and informal education, review of literature and participation in seminars and conferences.
• Coordinates the care of patients in order to provide safe, effective, efficient and timely patient centered care.
• Liaises between visiting nurses, clinical staff and consult services.
• Document clinical encounters clearly, precisely and in a timely manner.
• Works in a collaborative relationship with other health professional to determine health needs of patients and families.

Advanced Practice Provider, NP or PA

Executive Assistant

• Perform phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls
• Ensure that patients are able to receive the right care at the right time
• Exercise the highest standards of customer service in all interactions with patients and staff

Medical Secretary – Specialty

Manager

• Manage personnel responsible for supply distribution in the Operating Room
• Oversee inventory management for a $4.8 million stock
• Lead operational improvement projects in the surgical services area
• Collaborate with various departments to optimize inventory and supply usage

Manager, Perioperative Logistics

Therapist

• Performs respiratory care related duties to all age groups.
• Responsible for direct patient care within their scope of services.
• Works under physician orders and follows departmental and hospital policies.
• Utilizes a high level of critical thinking skills.
• Provides direct patient care under physician orders.
• Works collaboratively with providers.
• Reviews current orders and ensures patients receive treatments as ordered.
• Administers medications via various delivery modes.
• Assesses patients throughout the treatment cycle.
• Completes and updates plans of care.
• Enters patient settings on flow sheets and documents alarm parameters.
• Responds to emergency calls and performs CPR as needed.

Respiratory Therapist

Director

• Provides accountability for the unit or program
• Develops and sustains an environment that supports excellence in clinical practice and patient care
• Communicates and models institutional values for patient care, clinical education, and clinical investigation
• Maintains a safe and caring environment for patients and staff
• Anticipates and communicates change in the health care environment
• Encourages creativity and innovation in response to a need for change
• Provides leadership for the change process
• Allocates resources to achieve clinical care goals
• Develops staffing patterns, personnel needs, and recruitment plans
• Assumes full responsibility for the selection of staff
• Provides guidance to clinical nurses to identify developmental needs
• Demonstrates and promotes collaboration in establishing unit's patient care goals
• Teams effectively with others to accomplish strategic priorities
• Leads and supports managers and directors in developing and improving operations
• Has full responsibility for planning, monitoring, and managing department budget