Beth Israel Lahey Health

Medical Billing and Coding

• Provides review and/or coding of any coding related denied professional services for appropriate use of CPT, ICD-9, ICD-10, HCPCS, Modifier usage/linkage.
• Periodic review of codes, at least annually or as introduced or required.
• Reviews and analyzes rejected claims and patient inquiries of professional services, and recommends appropriate coding corrections.

Billing & Certified Coding Specialist I

Network Engineer

• Support network activities in a multi-vendor, multi-platform computing environment.
• Responsible for the daily technical support of the Beth Israel Lahey Health computing networks.
• Consult with the Manager, IT Infrastructure on specific matters requiring clarification, interpretation, or exception to standard policies and procedures.
• Install, configure, and support various routers, switches, and wireless access points.
• Maintain inventory of necessary cables and parts routinely needed for daily operation.
• Provide administrative and technical support for DNS and DHCP services.

Support Engineer

• Responsible for Level 1 support providing basic to intermediate support.
• Exceeds end-user expectations by meeting established SLAs and customer demands.
• Drives high customer satisfaction and ensures services align with BILH's needs.
• Exhibits commitment and accountability to coordinate customer support issues and ensure timely response and positive outcomes.
• Accurately identify when issues should be escalated to Subject Matter Experts and/or management.
• Diagnose and resolve moderately difficult desktops and peripherals related to interoperability, OS security issues, system access, passwords, and authentication.
• Ensure accurate and timely updates to the ITSM ticketing system.
• Provides on-call/after-hours support.

Field Support Technician

Business Analyst

• Completes the analysis of the medical records within the work queues
• Scans discharge paperwork with 98% accuracy
• Ensures the accuracy of patient information in charts
• Verifies legibility and clarity of scans
• Analyzes records for documentation requirements per Joint Commission, CMS, DPH regulations
• Assigns deficiencies to appropriate physicians within Epic
• Collaborates with physicians to resolve discrepancies

Health Information Management Analyst

Bilingual

• Greet patients and visitors courteously
• Serve as a communication source in patient care delivery
• Perform check-in, registration, and scheduling
• Maintain patient confidentiality and ensure accurate data entry
• Monitor patient flow and address issues proactively
• Liaise between patients and staff

Practice Assistant I, Bilingual – English/Spanish

Human Resources

• Works collaboratively with pharmacists, nurses, physicians, and leadership to develop programs that improve patient outcomes
• Developing and implementing anticoagulation policies and procedures
• Serving as a member of the local anticoagulation services committee
• Developing ongoing competency monitoring
• Assisting with staff scheduling to ensure appropriate coverage
• Assessing appropriate drug information and literature resources
• Identifying and engaging in department quality improvement activities
• Participating as a preceptor for the LHMC PGY-1 and PGY-2 residency programs
• Training new staff in all areas of anticoagulation clinic

Clinical Anticoagulation Coordinator – Pharmacist, Thrombosis Service

Counselor

• Responsible for triaging patient intake/transfer calls
• Serves as liaison with system referral partners
• Conducts ASAM screenings for all members seeking service
• Ensures optimal intake and bed placement of patients
• Maintains professional communication with internal and external clients

Triage Mental Health Counselor

• Partners with leaders in the planning process to ensure strategic plans drive business results, optimize performance, and align with company values.
• Contributes to the development and delivery of people strategies, and helps to drive business and organizational performance.
• Provides guidance, coaching, and consultation regarding leading people and organizational management practices to develop staff.
• Encourages employees and managers to embrace new philosophies, technologies, and company initiatives.
• Resolves employee relations matters by providing effective solutions and coaching to drive productivity, high performance and engagement.
• Provides input to HR Centers of Expertise (COEs) regarding specific functional strategies, programs, and practices to ensure that they meet business needs.
• Uses organizational diagnostics to proactively identify and react to key talent/employee engagement challenges and opportunities in the business.
• Coaches leaders on change management strategies in accordance with BILH change management methodology.
• Supports all aspects of HR during restructurings.

HR Business Partner

Administrative Assistant

• Provides secretarial and administrative support for the department.
• Involves extensive interaction with diverse populations including the public, visitors, patients and families, medical practitioners and BIDHC staff.
• Answers and screens telephone calls.
• Takes accurate messages or directs call to appropriate person.
• Greets and directs patients/families, visitors and staff.
• Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority.
• Types and prepares correspondence and documents according to quality standards.
• Proofreads and edits materials for grammar, punctuation and spelling.
• Drafts routine correspondence.
• Compiles and distributes reports and other information as needed.
• Schedules appointments and meetings and maintains calendars and schedules for assigned staff.
• Assists in preparation for conferences, seminars and other department sponsored programs or events.
• Receives, records and prepares related materials and performs other related duties as assigned.
• Organizes and maintains department files, records and databases following established procedures.
• Enters information from source documents into databases and/or spreadsheets.
• Prepares, routes and tracks routine administrative forms and documents.
• Routes materials for required authorizations and monitors receipt by final destination.
• Communicates with other BIDHC departments to resolve delays, problems and errors.

Administrative Assistant II, Urgent Care

Analyst

• Maintains the PACS (Picture Archive Communication System)
• Keeps the system operating at maximum efficiency, applies upgrades, tests for problems and troubleshoots
• Maintain Radiology Information System by monitoring the interface work queue, running reports, addressing patient information issues
• Supports voice recognition dictation system
• Tests upgrades, patches, and new implementations with vendors
• Creates test plans for submission to system-wide change control
• Orients and trains staff as necessary
• Recommends and implements changes to maximize system efficiency

Imaging Informatics Analyst – Hybrid

Executive Assistant

• Provides executive administrative support to the executive(s)
• Handles telephone calls in a professional manner
• Composes high-level correspondence and memoranda independently
• Plans, organizes, and coordinates meetings or special events

Financial Planning and Analysis

• Responsible for efficient & timely billing and collections of hospital outstanding balances
• Utilizes the Epic Hospital Billing System to review and monitor accounts
• Contacts insurance carriers to confirm payment dates and question claim denials
• Performs all Hospital Billing, Follow Up, and Denial activities necessary to obtain payment
• Reviews entire account to ensure claims were billed properly
• Gathers all necessary documentation for claims reprocessed/adjudicated
• Identifies problems in Claims Edit work queue

Patient Financial Services Representative – Hospital Billing

• Exercise the highest standards of customer service in all interactions with patients and staff.
• Perform tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls.

Medical Secretary

Manager

• Manages the practice operations with a commitment to providing the highest quality of service to patients
• Ensures that all patient care & administrative functions are completed in a compliant, efficient, and timely fashion
• Improves and maintains patient access
• Partners with the Group Practice Director, to establish, implement, and monitor office policies and protocols
• Participates in the planning and implementation of practice goals and objectives
• Develops and enhances workflow mechanisms to increase office efficiency
• Responsible for performance management of assigned staff
• Conducts evaluations, collaborates with Human Resources and Group Practice Directors to address performance gaps
• Responsible for cultivating a work environment marked by collaboration, teamwork, respect, and professional development
• Identifies training needs for assigned staff and assists with training to ensure staff proficiency
• May partner with hospital clinical and administrative leadership on rotations of residents and/or fellows through practices
• Responsible for screening and selecting potential candidates for open positions
• Manages all processes related to hiring, training, orientation, and onboarding of both temporary and regular staff
• Has full responsibility for planning and monitoring budget matters
• Addresses patient concerns, complaints, or billing issues in an effective manner
• Supports and contributes to marketing strategies for the practice as it relates to new patient business

Practice Manager

• Responsible for educating providers and clinical colleagues regarding billing and revenue capture
• Assist in the implementation of new revenue capture procedures
• Improve workflow, efficiency, and accuracy in revenue cycle billing