Beth Israel Lahey Health

On Call

• Oversees the daily operations of a team of colleagues within the Patient Access department
• Coordinates the daily operations of his/her assigned team
• Responds to problems as they occur and assists in identifying barriers to performance
• Assures colleague adherence to all BILH policies and procedures
• Provides training and orientation to new colleagues
• Works as a positive and constructive change agent

Supervisor, Admissions and Registration

General

• Providing support to women & families throughout the stages of their recovery
• Collaborates with the Clinical Supervisor and fellow colleagues to ensure client progress
• Searches client belongings on admission and at discharge, or as otherwise directed by supervisor
• Completes all necessary checklists, shift documentation and record keeping in a timely manner in accordance with agency policies and procedures
• Observes and supervises buildings and grounds
• Provides transportation to families as necessary

Recovery Specialist

• Ensuring the safety and structure of the program milieu by monitoring client activities.
• Observes and supervises clients and unit; conducts 30 minute client well-being checks.
• Conducts telephone admission screenings as well as other admissions duties.
• Searches client belongings on admission and at discharge, or as otherwise directed by supervisor.
• Completes all necessary checklists, shift documentation and record keeping in a timely manner in accordance with agency policies and procedures.

Recovery Specialist, Addiction Treatment Services

• Sign out general surgical biopsies and resections
• Participate in autopsy and frozen section services
• Provide services to other affiliated hospitals within the BILH system
• Participate in various multidisciplinary conferences

Surgical Pathologist

Clinical Specialist

• Flexible off shifts, no holidays or weekends required!
• Promotes safe care for patients by keeping patient safety as a focus of all unit operations and clinical practices.
• Ensures that clinical practice is consistent with standards and evidence-based policies and procedures.
• Serves as a consultant, teacher and role model to all Nursing Staff and the novice workforce.
• Contributes to the delivery of patient care through development and support of nursing staff, collaboration with patients and their families and collaboration with the interdisciplinary team.
• Is the nursing champion to the medical staff and collaborates with the highest degree of competency in the area of nursing research and nursing professional practice.
• Functions in the role domains of clinical practice, consultation, education, research / clinical outcomes and population management drawn from the highest standards of evidenced-based benchmarks and practice.
• Supervises clinical practice of the staff, and empowers nursing staff through education, consultation, clinical support and the development of supportive programs and standards of care.
• Proactively recommends improvements in standards of practice.
• Serves as an advisor to direct care providers and participates in special projects and related duties.

Registered Nurse (RN) – Clinical Practice Specialist, Emergency Department

Patient Access Representative

• Registers patients presenting for visits
• Processes patient co-payments, co-insurance, deductibles, and balances due
• Completes the Medicare Secondary Payer Questionnaire for each patient
• Instructs patients and obtains signatures on consent forms and other documents
• Monitors patient waiting area for smooth registration flow
• Initiates patient scheduling activities
• Ensures all required key patient scheduling and registration information is captured and verified
• Communicates financial clearance status to patients

Receptionist

• Perform as a frontline representative of BILH Primary Care
• Exercise the highest standards of customer service in all interactions
• Handle phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls

Medical Assistant

• Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals.
• Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates medication and allergy lists, reviews screening questions (i.e. PHQ-9), acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Communicates clearly with patient and team: provides hand-off to provider entering the exam room (e.g., reason for the visit, abnormal vitals, patient stories).
• Performs medical assisting duties under proper supervision, which may include, but are not limited to: obtaining accurate vital signs, height, and weight measurements, performing EKGs, point of care testing, phlebotomy, administering immunizations (for Medical Assistant who has graduated from an accredited MA program only), and assisting during routine procedures.
• Essential to Population Health efforts by leading conversations to meet quality and population health goals through outreach and health coaching. Monitors practice activity, both electronically and in person. Identifies, addresses, and conducts outreach to patients with health maintenance or chronic disease management needs. Assists with related data gathering and basic health coaching.
• Monitors, orders, and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates. Adheres to control standards. Maintains an unobstructed area for patient access.
• Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services, or appointments in the EHR. Accurately documents tasks performed during the visit as they are completed to ensure proper billing.
• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals and pre-certifications.
• Identifies OSHA compliance issues. Ensures patient safety practices to prevent/eliminate risk of patient harm. Promptly reports adverse patient events and near misses. Ensures that Patient Health Information (PHI) is only used for purposes of patient TPO (treatment, payment, and operations).

• Serve as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice.
• Make recommendations on resources usage.
• Identify and resolve OSHA compliance issues, maintain point of care testing and track test results.
• Participate in practice improvement initiatives.
• Greet patients and serve as a communication resource.
• Take complete and accurate information from patients in person and by phone.
• Obtain vitals, weight, blood pressure, pulse and temperature, perform EKGs, injections and/or phlebotomy, and assist providers.
• Ensure patient records and relevant documents have appropriate patient identification.

Medical Assistant II, General Surgery

• The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice.
• Makes recommendations on how resources can be used differently and more effectively.
• Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results.
• Participates in practice improvement initiatives.
• The MAII may participate in small projects under the direction of the Manager or Designee.
• Greets patients and serves as a communication resource.
• Asks appropriate questions and solves problems.
• Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately.
• Responds quickly and courteously to phone calls and requests.
• Seeks assistance from supervisor and others appropriately.
• Greets patients and escorts to exam rooms.
• Ensures availability of x-rays, lab slips, medical records and other pertinent info.
• Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers.
• Performs departmental screening, lab tests and specimen collection.
• Implements quality control standards.
• Assists with procuring medical records.
• Ensures patient records and relevant documents filed in the record have appropriate patient identification.
• Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines.

Medical Assistant II – Pulmonary

• The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice.
• Makes recommendations on how resources can be used differently and more effectively.
• Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results.
• Participates in practice improvement initiatives.
• Greets patients and serves as a communication resource.
• Asks appropriate questions and solves problems.
• Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately.
• Responds quickly and courteously to phone calls and requests.
• Seeks assistance from supervisor and others appropriately.
• Greets patients and escorts to exam rooms.
• Ensures availability of x-rays, lab slips, medical records and other pertinent info.
• Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers.
• Performs departmental screening, lab tests and specimen collection.
• Implements quality control standards.
• Assists with procuring medical records.
• Ensures patient records and relevant documents filed in the record have appropriate patient identification.
• Adds new medications to patient record in EMR system.
• Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines.

Medical Assistant II, Cardiology

Assistant

• Preparation of hearing aids and accessories for fitting
• Instruct patients in proper use and care of devices
• Assist Audiologist in treatment programs
• Perform equipment maintenance and inventory management

Audiology Assistant

Associate

• Performing a variety of clerical support functions
• Referencing data from a database or computer system
• Collecting specific information from patients and others
• Sorting and distributing mail
• Scanning and faxing documents
• Providing back up phone coverage

Clerical Associate

• Assist patients with appropriate techniques to maintain personal hygiene and grooming
• Assist patients in the use of toilet facilities, including bed pans
• Provide skin care with observation for pressure areas and sores and knowledge of preventive measures
• Assist patients in and out of bed using safe transfer techniques
• Assist patients with walking, including the use of walkers, canes and wheelchairs
• Assist with cuing of self-administered medications
• Assist with meal preparation and feeding
• Observe, report, and document patient status and care provided
• Take and record of vital signs
• Practice basic infection control procedures
• Document status of patient functioning and changes in patient status
• Maintain a clean, safe and healthy environment in the patient’s home
• Recognize emergencies and contacting emergency personnel and supervisor when necessary
• Understand the physical, developmental and emotional needs of the populations served
• Treat the patient and his/her property with respect

Hospice Aide

Scheduler

• Responsible for verification of complete orders, selection of the correct procedure / test to be done based on the physician order, verifying insurance eligibility, checking medical necessity of test against diagnosis, referral and/or authorization verification and co-payment identification.
• Responsibilities also include taking patient phone calls to schedule or reschedule appointments, verifying and obtaining accurate patient demographic information, providing exam preparation instructions, and informing patients of any co-payment responsibilities.
• This is all done as efficiently and quickly as possible while maintaining a pleasant and helpful demeanor and ensuring that all procedures are followed in a manner that is consistent.
• This position works closely with the departments it schedules for as well as with physician offices.
• Performs clerical duties as assigned by and under the direct supervision of the Central Scheduling Supervisor.