Central Scheduler

Beth Israel Lahey Health

Central Scheduler managing patient appointments and verifying insurance eligibility at Beth Israel Deaconess Hospital. Collaborating with physician offices and providing assistance to patients.

Posted 7/9/2026part-timePlymouth • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $33 per hourWebsite

About the role

Key responsibilities & impact

Responsible for verification of complete orders, selection of the correct procedure / test to be done based on the physician order, verifying insurance eligibility, checking medical necessity of test against diagnosis, referral and/or authorization verification and co-payment identification.
Responsibilities also include taking patient phone calls to schedule or reschedule appointments, verifying and obtaining accurate patient demographic information, providing exam preparation instructions, and informing patients of any co-payment responsibilities.
This is all done as efficiently and quickly as possible while maintaining a pleasant and helpful demeanor and ensuring that all procedures are followed in a manner that is consistent.
This position works closely with the departments it schedules for as well as with physician offices.
Performs clerical duties as assigned by and under the direct supervision of the Central Scheduling Supervisor.

Requirements

What you’ll need

A minimum of 2 years Patient Access /Patient Registration, Scheduling, Patient Accounts, or Physician Office experience required, in which there was direct hands on of verification of eligibility, obtaining referrals and authorizations, and/or registration of demographic and insurance information.
Medical terminology is required.
Problem solving, customer service with strong interpersonal skills.
Must type accurately 30 WPM.
EPIC experience a plus.
Ability to work quickly and interact in a helpful, pleasant and courteous manner.

Benefits

Comp & perks

This position is covered by a collective bargaining agreement.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Verification of EligibilityObtaining ReferralsInsurance Information RegistrationTyping Accuracy 30 WPMAppointment Scheduling

Soft Skills

Interpersonal SkillsPleasant DemeanorHelpful Attitude