beqom

Customer Support

• Investigate escalated incidents using logs, SQL queries, and diagnostic tools.
• Provide effective workarounds to restore service quickly.
• Develop permanent fixes and implement improvements to prevent recurrence.
• Identify underlying problems behind recurring incidents.
• Conduct and document structured RCAs for critical or repeated issues.
• Manage the lifecycle of problems until permanent resolution is achieved.
• Work closely with System Support Managers, DBAs, and L3/L4 teams.
• Prepare clear and detailed technical escalations for complex bugs or architectural issues.
• Validate fixes thoroughly in staging/UAT environments to ensure reliability.
• Create automated tests (unit/integration) to prevent regressions.
• Support and mentor L1 teams with training, documentation, and technical guidance.

Application Support Specialist – L2

• Investigate escalated incidents using logs, SQL queries, and diagnostic tools.
• Provide effective workarounds to restore service quickly.
• Develop permanent fixes and implement improvements to prevent recurrence.
• Identify underlying problems behind recurring incidents.
• Conduct and document structured RCAs for critical or repeated issues.
• Work closely with System Support Managers, DBAs, and L3/L4 teams.
• Validate fixes thoroughly in staging/UAT environments to ensure reliability.
• Create automated tests (unit/integration) to prevent regressions.
• Support and mentor L1 teams with training, documentation, and technical guidance.

Application Support Specialist, L2

Machine Learning Engineer

• Execute and deliver on the roadmap for features focused on machine learning and analytics across all beqom applications.
• Translate complex analytical concepts and statistical outputs into intuitive user interfaces and clear actionable insights for non-technical users.
• Write clear and concise product requirements, user stories, specifications, and acceptance criteria (Jira is your friend!).
• Collaborate closely with engineering and design teams throughout the development lifecycle to ensure features are built to specification and meet user needs.
• Manage the product backlog, prioritize features, and make trade-off decisions based on user value, business goals, and technical feasibility.
• Define and analyze key product metrics to measure success, inform future iterations, and demonstrate value.
• Work with the Product Manager and clients to prioritize what makes sense for our SaaS offering given the broader context.

Product Owner, Machine Learning

Consultant

• Work directly with clients to understand their source systems (e.g., HRIS like Workday, SAP SuccessFactors, Oracle, etc.), data structures, and business rules related to compensation, performance, and employee master data.
• Define, document, and validate the end-to-end data integration strategy, including data transformation, cleansing, and mapping from source formats to beqom's required data model.
• Create detailed technical specifications for Extract, Transform, and Load (ETL) processes.
• Configure and manage data transfer processes using beqom’s native APIs for real-time or near real-time integrations, and SFTP (Secure File Transfer Protocol) channels for batch data uploads.
• Utilize and extend our in-house integration tools and custom-built data processing layers to handle complex data transformation and validation logic.
• Leverage and configure Workato (or similar leading Integration Platform as a Service - iPaaS tools) to build scalable, low-code/no-code integration recipes between client systems and beqom.
• Execute thorough unit, integration, and user acceptance testing (UAT) to ensure data accuracy, integrity, and compliance with client requirements and beqom's data standards.
• Serve as the subject matter expert on data integration best practices, advising clients on the most efficient and scalable integration approach for their environment.
• Diagnose, analyze, and resolve complex data and integration issues during implementation and post-go-live support phases.
• Maintain comprehensive and up-to-date documentation of all integration interfaces, data models, and transformation logic.
• Actively partner with internal project managers, functional consultants, and development teams to ensure seamless data delivery and technical solution alignment.

Technical Consultant

Project Manager

• Acting as beqom’s primary interface to each customer during implementation and go-live.
• Ensuring that your projects are managed and delivered according to agreed scope, budgets and timelines.
• Ensuring client success using the best practice principles upon which the products are built on.
• Managing the quality and cost of delivery, and actively manage resource performance.
• Proactively identify and manage any dependencies, constraints, risks or limitations likely to affect project success.
• Creating detailed project-level plans, resource projections, budgets and RAID logs as well as any other suitable governance materials that ensure risk, cost and quality dimensions are actively managed.
• Providing clear progress reporting information as appropriate to various technical and non-technical audiences, acting as a focal point of ownership for interested parties in relation to the project.
• Working with the customer sponsors and all other business stakeholders through the Delivery lifecycle, ensuring their needs and expectations are understood and met.

• Work directly with clients to understand their source systems, data structures, and business rules related to compensation, performance, and employee master data
• Define, document, and validate the end-to-end data integration strategy, including data transformation, cleansing, and mapping from source formats to beqom's required data model
• Create detailed technical specifications for Extract, Transform, and Load (ETL) processes
• Configure and manage data transfer processes using beqom’s native APIs for real-time or near real-time integrations, and SFTP (Secure File Transfer Protocol) channels for batch data uploads
• Utilize and extend our in-house integration tools and custom-built data processing layers to handle complex data transformation and validation logic
• Leverage and configure Workato (or similar leading Integration Platform as a Service - iPaaS tools) to build scalable, low-code/no-code integration recipes between client systems and beqom
• Execute thorough unit, integration, and user acceptance testing (UAT) to ensure data accuracy, integrity, and compliance with client requirements and beqom's data standards
• Serve as the subject matter expert on data integration best practices, advising clients on the most efficient and scalable integration approach for their environment
• Diagnose, analyze, and resolve complex data and integration issues during implementation and post-go-live support phases
• Maintain comprehensive and up-to-date documentation of all integration interfaces, data models, and transformation logic
• Actively partner with internal project managers, functional consultants, and development teams to ensure seamless data delivery and technical solution alignment

• Acting as beqom’s primary interface to each customer during implementation and go-live
• Ensuring that your projects are managed and delivered according to agreed scope, budgets and timelines
• Ensuring client success using the best practice principles upon which the products are built on
• Managing the quality and cost of delivery, and actively manage resource performance
• Proactively identify and manage any dependencies, constraints, risks or limitations likely to affect project success
• Creating detailed project-level plans, resource projections, budgets and RAID logs as well as any other suitable governance materials that ensure risk, cost and quality dimensions are actively managed
• Providing clear progress reporting information as appropriate to various technical and non-technical audiences, acting as a focal point of ownership for interested parties in relation to the project
• Working with the customer sponsors and all other business stakeholders through the Delivery lifecycle, ensuring their needs and expectations are understood and met

Learning and Development

• Create and maintain training content for internal consultants (e-learning modules, step-by-step guides, quick reference materials, workshops).
• Develop training material for customers, including product documentation, tutorials, and knowledge base articles, ensuring content is always up to date with product releases.
• Establish a structured process to keep training material aligned with product evolution, new features, and industry best practices.
• Implement a structured process to keep training content current with new features, best practices, and industry trends.
• Design and deliver standard and customized training programs that accelerate customer adoption and success.
• Package training offerings into scalable services (ad-hoc sessions, structured enablement packages) that drive measurable value.
• Collaborate with Customer Success, Customer Support, and Delivery teams to provide reusable onboarding and adoption resources.
• Define and launch a certification program for our users, across both direct customers and partners (e.g., beqom Certified Users/ Partner).
• Manage assessment tools (exams, practical assignments) to validate partner skills.
• Manage (LMS) or other platforms to deliver, track, and measure training effectiveness.
• Gather and act on participant feedback to continually enhance training quality and impact.
• Monitor adoption and certification rates, providing regular performance reporting to leadership.

Training Manager, L&D

Technical Writer

• Write & maintain release notes that clearly communicate product updates and changes to stakeholders
• Develop functional documentation that guides users through product features & capabilities
• Collaborate with engineering teams to create accurate, detailed technical documentation
• Support and empower our Support & Implementation teams with comprehensive knowledge resources
• Actively participate in building & evolving the company's knowledge ecosystem
• Contribute to the organization & optimization of our knowledge bases
• Identify opportunities to improve documentation accessibility & usability
• Help develop & implement the Documentation team's AI strategy
• Explore creative applications of AI tools to optimize documentation processes
• Leverage AI technologies to enhance documentation quality & team productivity
• Champion innovative approaches to content creation & management

Junior Technical Writer

• Create and maintain training content for internal consultants (e-learning modules, step-by-step guides, quick reference materials, workshops).
• Develop training material for customers, including product documentation, tutorials, and knowledge base articles, ensuring content is always up to date with product releases.
• Establish a structured process to keep training material aligned with product evolution, new features, and industry best practices.
• Design and deliver standard and customized training programs that accelerate customer adoption and success.
• Package training offerings into scalable services (ad-hoc sessions, structured enablement packages) that drive measurable value.
• Collaborate with Customer Success, Customer Support, and Delivery teams to provide reusable onboarding and adoption resources.
• Define and launch a certification program for our users, across both direct customers and partners (e.g., beqom Certified Users/ Partner).
• Manage assessment tools (exams, practical assignments) to validate partner skills.
• Gather and act on participant feedback to continually enhance training quality and impact.
• Monitor adoption and certification rates, providing regular performance reporting to leadership.

Training Manager – L&D

• Create and maintain training content for internal consultants (e-learning modules, step-by-step guides, quick reference materials, workshops).
• Develop training material for customers, including product documentation, tutorials, and knowledge base articles, ensuring content is always up to date with product releases.
• Design and deliver standard and customized training programs that accelerate customer adoption and success.
• Define and launch a certification program for our users, across both direct customers and partners (e.g., beqom Certified Users/ Partner).
• Gather and act on participant feedback to continually enhance training quality and impact.

• Responsible for making machine learning and analytics frameworks impactful, intuitive and accessible for non-technical end-users
• Execute and deliver on the roadmap for ML and analytics features across all beqom applications
• Translate complex analytical concepts and statistical outputs into intuitive user interfaces and clear actionable insights
• Write product requirements, user stories, specifications, and acceptance criteria
• Collaborate closely with data scientists, engineers, designers, and customer-facing teams throughout development lifecycle
• Manage the product backlog, prioritize features, and make trade-off decisions based on user value, business goals, and technical feasibility
• Define and analyze key product metrics to measure success and inform iterations
• Work with the Product Manager and clients to prioritize work for the SaaS offering

Product Marketing

• Craft messaging and positioning that’s clear, differentiated, and resonates with distinct buyer and user personas.
• Drive go-to-market activities for product launches and updates—ensuring sales and marketing teams have what they need to execute.
• Create sales enablement materials such as pitch decks, playbooks, one-pagers, FAQs, and competitive battlecards.
• Collaborate cross-functionally with product, sales, growth marketing, and services teams to ensure consistent storytelling across every touchpoint.
• Monitor market trends and competitors to keep our positioning sharp and up to date.
• Measure impact of product marketing tactics, producing reports on adoption, engagement, and deal acceleration.

Product Marketing Specialist

• Blend strategy with execution to drive success of product portfolio.
• Craft compelling messaging and positioning for distinct buyer and user personas.
• Drive go-to-market activities for product launches and updates—ensure sales and marketing teams have what they need to execute.
• Create sales enablement materials such as pitch decks, playbooks, one-pagers, FAQs, and competitive battlecards.
• Collaborate cross-functionally with product, sales, growth marketing, and services teams to ensure consistent storytelling.
• Monitor market trends and competitors to keep positioning up to date.
• Measure impact of product marketing tactics; produce reports on adoption, engagement, and deal acceleration.