BeFly

Threat Intelligence Specialist

• Habilidade para coletar requisitos e interagir com áreas não técnicas;
• Traduzir análises complexas em mensagens simples e estratégicas;
• Transformar dados em direcionadores de estratégia;
• Compreender profundamente o mercado, concorrência, clientes;
• Conectar análises com impactos reais no negócio;
• Elaboração de reports para clientes internos e externos;
• Elaboração e acompanhamento de KPI's de performance da companhia e suas unidades de negócio;
• Assegurar o Data Quality para entregar análises de mercado precisas e relevantes, garantindo que os dados estejam alinhados com os padrões de qualidade exigidos.
• Entender as demandas específicas das unidades de negócio e criar análises que ajudem a resolver problemas e identificar oportunidades estratégicas.
• Como Analista Sênior de Inteligência de Mercado, você atuará ativamente na construção de materiais robustos sobre vendas, tendências e oportunidades, com foco em gerar recomendações claras para os stakeholders.

Analista de Inteligência de Mercado Sr

Bilingual

• Provide emergency support for domestic and international travel, delivering prompt and efficient assistance;
• Perform rebookings, ticketing, cancellations and re-accommodations as required by the client;
• Analyze and propose rapid solutions in critical situations to minimize impact on the traveler;
• Maintain direct contact with airlines, hotels and suppliers to resolve urgent requests;
• Ensure detailed verification (double-check) of all bookings and issuances;
• Log and monitor service cases in internal systems;
• Collaborate with leadership and other departments for alignment and decision-making;
• Ensure high-quality service, following company policies and procedures.

Senior Bilingual Corporate Travel Consultant

Events

• Support the responsible consultant in the execution and closing of events.
• Enter data and perform activities in the client's system (Veeva).
• Follow up with vendors regarding required documents and invoices.
• Request the opening of Jira tickets for event closings.
• Submit the invoice log in the client's system for approval.
• Register vendors in the Inteegra system.
• Perform cross-audit between the consultant's closing and the entries in Wintour.
• Contact the client to validate data and follow up on pending POs.
• Update the monthly restaurant vendor control spreadsheet.
• Register new vendors as needed for the project.

Event Assistant

• Handle medium and large-scale events.
• Responsible for operationalizing the event from start to finish, interfacing with clients and suppliers.
• Event closeout.
• Budget control.
• Provide support to leadership.
• Act as the client's main point of contact.

Senior Bilingual Events Consultant

Consultant

• Realizar atendimento ao agente de viagens de forma cordial e empática;
• Oferecer negociações utilizando os portais das companhias aéreas, GDS e ferramentas internas da empresa, como maisFLY, APPS e outros;
• Efetuar a intermediação entre companhias aéreas e agências de viagens no segmento internacional além de concretizar serviços e vendas para agências de viagens;
• Negociar tarifas com foco em competitividade e retenção de vendas frente a sites e concorrentes diretos;
• Solicitar serviços adicionais, como marcação de assentos, refeições e demais serviços especiais;
• Acompanhar e solicitar reservas aéreas por meio dos sistemas disponibilizados pela empresa, aplicando procedimentos, diretrizes e boas práticas com foco em lucratividade, redução de custos e crescimento nas vendas;
• Utilizar o portal maisFLY e Wiki para consulta e acompanhamento das políticas e condições das companhias aéreas;
• Garantir eficiência, precisão e agilidade nos processos de vendas e atendimento;
• Atuar em conjunto com a equipe, mantendo sintonia e comprometimento com as necessidades dos clientes.

Consultor de Viagens Internacional, Pleno

• Provide customer service to travel agents via phone, email, and WhatsApp;
• Issue domestic and international tickets using airline portals (E-GOL, e-LATAM) and GDSs Sabre and Amadeus;
• Reserve and manage ancillary services such as seat assignments, special assistance, and ancillary revenue options;
• Manage requests and monitor reservations, ensuring prompt solutions aligned with airline and supplier policies;
• Calculate fare changes and reissue tickets according to applicable rules;
• Review and interpret fare rules and airline policies;
• Monitor and ensure completion of ticketing and after-sales processes, meeting deadlines and maintaining service quality;
• Maintain ongoing relationships with internal teams and partner airlines, fostering effective communication.

Junior Domestic Travel Consultant

• Realizar atendimento cordial e empático aos agentes de viagens, oferecendo as melhores opções e negociações por meio dos portais das companhias aéreas e ferramentas internas, como maisFLY, FlyGuru, entre outras.
• Intermediar a comunicação entre companhias aéreas e agências de viagens (nacionais e internacionais), garantindo a efetivação de serviços e vendas.
• Efetuar reservas, remarcações, recálculos e emissões de bilhetes aéreos utilizando os sistemas disponibilizados pela empresa.
• Solicitar serviços adicionais, como marcação de assentos, refeições especiais e demais solicitações complementares.
• Acompanhar reservas aéreas, aplicando procedimentos, diretrizes e boas práticas com foco em lucratividade, redução de custos e crescimento nas vendas.
• Utilizar os portais maisFLY, FlyGuru e Wiki para consulta e acompanhamento das políticas e condições das companhias aéreas, assegurando eficiência e precisão nos processos.
• Otimizar o tempo de resposta, garantindo agilidade e excelência no atendimento e no processo de vendas.

Consultor de Viagens Emergencial Aéreo Pl

• Provide support to travel agencies;
• Perform ticketing and group reservations for national and international groups;
• Handle seat assignments and request special services;
• Manage group negotiations for national and international bookings, including deadline management;
• Maintain professional and courteous relationships with suppliers, external clients, and internal stakeholders;
• Manage requests and monitor reservations, ensuring prompt, accurate solutions aligned with airline and supplier policies;
• Maintain ongoing communication with internal teams and partner airlines to ensure effective collaboration;
• Contribute suggestions for continuous improvement of operational and customer service processes.

Group Travel Consultant (Mid-level)

• Provide customer support via email, chat, and WhatsApp, ensuring prompt and efficient assistance.
• Enter and manage online sales in the back-office system.
• Prepare quotes and issue travel documents.
• Provide operational support to the team to optimize processes and ensure service quality.

Junior Customer Service Consultant

• Customer service via email, chat, and WhatsApp, providing prompt and efficient support.
• Entering and managing online sales in the back-office system.
• Preparing quotations and issuing travel documents.
• Operational support to the team to streamline processes and ensure service quality.

Emergency Customer Service Consultant

Financial Planning and Analysis

• Recording invoices and managing accounts payable
• Monitoring receipts and collections for overdue accounts
• Reconciling sales and identifying discrepancies
• Verifying vendor invoices and supporting the resolution of inconsistencies
• Managing chargebacks and refunds
• Validating commission payments
• Updating spreadsheets and assisting with financial reports
• Providing administrative support to internal departments

Finance Assistant

• Lead events under your responsibility, including analysis and review of the brief, accommodation, logistics and additional requirements, discussing and evaluating with clients to ensure correct contracting;
• Provide proactive consulting, suggesting actions and improvements to achieve expected results, acting as an event consultant and proposing changes and innovations based on technical expertise;
• Request, prepare and send event quotes;
• Negotiate prices with suppliers to meet saving targets;
• Monitor RSVPs, track outstanding items and propose solutions through careful analysis of information exchanged between the Agency and the Client;
• Monitor all services contracted for the event, ensuring quality and adherence to deadlines;
• Conduct and manage the event using Flytour’s established systems (Inteegra);
• Close out the event, ensuring proper completion in current systems, as well as sending mandatory documents and requesting supplier payments when applicable;
• Arrange payment scheduling for involved suppliers;
• Analyze connection times and mandatory data from attendance lists for virtual, hybrid and in-person events;
• Ensure compliance with SLAs and KPIs established in the contract between Amex GBT/Flytour;
• Perform site visits to ensure venues meet the event brief, when necessary;
• Attend and lead regular training sessions from Flytour and Amex/GBT;
• Follow all Flytour policies and departmental guidelines;
• Participate in weekly meetings with the manager, presenting progress of activities and achievement of individual and company targets;
• Conduct and participate in pre-event meetings and activities with each project’s responsible parties, including negotiations, always observing compliance rules.