Beauty Industry Group

Administration

• Field calls, emails, or texts from customers with claims
• Meet established service level requirements in contacting customers and processing claims
• Submit and manage claims to logistics providers, where appropriate, to recover any compensation for damage or loss due to negligence by logistics provider
• File subsequent claims on behalf of BIG to shipping carriers to maximize recovery
• Investigate customer claims to determine if required criteria is met to cover a loss, damage or theft claim
• Communicate clearly with customers any information or required documentation to resolve the claim
• Enter appropriate information into claim management system
• Gather information and prepare reports for audits as needed
• Assist in supporting annual audit and other compliance requests
• Perform training for teams as needed
• Update templates for customer responses to provide up to date information
• Make replacement orders as appropriate in Shopify /NetSuite
• Other duties as necessary but not outlined in this job description

Shipping Protection Claims Administrator

Business Development Rep

• Drive growth in the professional beauty market for premium hair extension products.
• Develop and manage distribution partnerships, expanding brand presence in salons.
• Build long-term relationships within the professional beauty ecosystem.
• Act as a key connector between brand and regional/national distributors, salon chains, and independent stylists.
• Identify and develop new customer opportunities within the professional beauty industry.
• Manage and grow existing distribution partnerships to drive sell-in and sell-through.
• Evaluate market trends and competitors to inform regional expansion and channel strategies.
• Build and execute quarterly business plans to meet sales goals and KPIs.
• Collaborate with internal sales and marketing teams for aligned campaigns.
• Conduct regular business reviews with distribution partners to optimize performance.
• Cultivate strong relationships with distributor reps, salon decision-makers, and beauty professionals.
• Act as a brand ambassador at industry trade shows and training summits.
• Partner with salon owners and educators to generate demand and ensure product adoption.
• Oversee successful execution of product launches in the professional channel.
• Provide market feedback to help shape future products and services.

Regional Business Development Manager – Northeast

Customer Support

• Demonstrate strong product expertise, consultative service skills, and professional communication in support of the stylist and salon community
• Deliver a high-touch, relationship-led customer experience that balances service excellence with commercial awareness
• Build trust with professional customers while contributing to account growth and product adoption
• Operate with a proactive, solutions-oriented mindset, making sound decisions within established service guidelines
• Adapt to evolving responsibilities based on customer needs, business priorities, and cross-functional initiatives
• Represent multiple brands and support broader Customer Experience needs during peak demand or business-critical periods
• Provide dedicated, high-touch support to salon owners, stylists, and professional accounts across phone, email, chat, and text
• Deliver tailored service experiences that reflect the needs of professional and trade relationships
• Manage order processing, delivery inquiries, returns, exchanges, and account-related requests with urgency and accuracy
• Ensure consistent follow-through and resolution of customer issues
• Offer consultative advice on product selection, color matching, and application methods
• Leverage prior salon, stylist, or beauty experience to guide customers toward the best solutions
• Promote education programs, training opportunities, and events within the Pro community
• Identify opportunities to cross-sell and recommend products that support customer success and account growth
• Build trusted, long-term relationships with stylists, salons, and key account contacts
• Accurately log and track all customer interactions in CRM systems (e.g., Salesforce)
• Represent and support multiple brands across the portfolio as needed for continuity and peak demand

Beauty Customer Experience Specialist

Operations

• Coordinate logistics for all school-based classes, events, and education experiences, ensuring smooth execution and clear communication
• Manage ordering, inventory coordination, and shipment of products, kits, and materials to schools, educators, and partners
• Ensure all schools are properly set up with the tools, resources, and materials needed for successful class delivery
• Troubleshoot and resolve operational challenges quickly to minimize disruption
• Support the execution of education programs within cosmetology schools, ensuring alignment with curriculum and training goals
• Partner with management and school success teams to ensure seamless delivery of training experiences
• Maintain clear, consistent communication with stakeholders
• Track and manage operational tasks, timelines, and deliverables across multiple school partnerships
• Plan and schedule school classes, class rosters, and participant feedback to ensure consistent quality and continuous improvement.

Education Ops Coordinator

Business Intelligence Developer

• Develop, maintain, and improve Tableau dashboards surrounding critical Sales and Marketing operations
• Translate evolving business requirements into intuitive, scalable reporting solutions
• Build reporting across key commercial KPIs including revenue performance, pipeline, customer acquisition, campaign effectiveness, retentions, etc.
• Serve as frontline support for BI tools — troubleshoot issues, answer user questions, and prioritize enhancements
• Identify gaps or opportunities in reporting and recommend improvements
• Conduct stakeholder training and create documentation to increase adoption and data literacy
• Partner with Data Warehousing team to ensure reliable, well-modeled data sources
• Collaborate with Data Scientists to operationalize analytical models into production dashboards
• Support high-priority, cross-functional initiatives requiring rapid analytical turnaround

Business Intelligence Analyst

Supply Chain

• Own and manage end-to-end demand planning for a high-volume, multi-brand portfolio of ~10,000 SKUs across a complex, multi-channel business
• Develop, maintain, and continuously improve rolling demand forecasts across DTC/ecommerce, wholesale, distribution, retail, professional, and international channels
• Partner closely with Sales, Marketing, Ecommerce, and Brand teams to incorporate promotional calendars, launches, channel strategies, and commercial assumptions into demand plans
• Collaborate with Supply Chain, Operations, and Global Sourcing to align demand forecasts with international manufacturing, lead times, capacity constraints, and inventory strategies
• Support inventory planning decisions to optimize service levels, working capital, and channel-specific fulfillment requirements
• Lead forecast accuracy and bias analysis by SKU, brand, region, and channel; drive root-cause analysis and corrective actions
• Play a key role in S&OP / Integrated Business Planning (IBP) processes, including demand reviews, scenario planning, and executive-level discussions
• Assess demand risks and opportunities related to promotions, seasonality, new product launches, and lifecycle transitions across channels
• Prepare and present demand insights, assumptions, and recommendations to senior leadership
• Maintain and enhance demand planning tools, models, and dashboards; identify opportunities to automate, standardize, and scale planning processes
• Support new product introductions and SKU rationalization efforts to manage complexity and improve forecast quality.

Shipping Protection Claims Administrator

Regional Business Development Manager – Northeast

Beauty Customer Experience Specialist

Education Ops Coordinator

Business Intelligence Analyst

Demand Planner