Shipping Protection Claims Administrator

Beauty Industry Group

Shipping Protection Claims Administrator managing customer claims at Beauty Industry Group. Processing and resolving claims while ensuring excellent customer service and communication in a hybrid work environment.

Posted 6/12/2026full-timeSalt Lake City • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Field calls, emails, or texts from customers with claims
Meet established service level requirements in contacting customers and processing claims
Submit and manage claims to logistics providers, where appropriate, to recover any compensation for damage or loss due to negligence by logistics provider
File subsequent claims on behalf of BIG to shipping carriers to maximize recovery
Investigate customer claims to determine if required criteria is met to cover a loss, damage or theft claim
Communicate clearly with customers any information or required documentation to resolve the claim
Enter appropriate information into claim management system
Gather information and prepare reports for audits as needed
Assist in supporting annual audit and other compliance requests
Perform training for teams as needed
Update templates for customer responses to provide up to date information
Make replacement orders as appropriate in Shopify /NetSuite
Other duties as necessary but not outlined in this job description

Requirements

What you’ll need

Claims administration and shipping/troubleshooting experience preferred
Prior Shopify/Netsuite experience a plus
Excellent communication skills (written and spoken)
Strong Excel skills with the ability to manipulate and analyze data
Ability to analyze data to present findings and conclusions
Highly responsive to customers and colleagues
Ability to work independently with minimal oversight
Proficient decision maker within established guidelines
Ability to assess situations and solve problems after gathering necessary data and information
Able to work with multiple departments and a team player
Computer literacy, specifically internet-based programs and platforms
Claims administration experience a plus
High School graduate or GED – post high school education and/or accounting, finance, or operations experience preferred

Benefits

Comp & perks

Base pay of $20 per hour with 5% quarterly bonus eligibility
401(k) with company match - $ for $ up to 4% - immediately vested
Vacation/Holiday Leave
Great Medical/Dental/Vision Insurance
Life and AD&D Insurance
Opportunities for growth and advancement
And so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims administrationdata analysisExcelShopifyNetSuite

Soft Skills

communicationproblem solvingindependenceresponsivenessteam player

Certifications

High School diplomaGED