Beam

Software Engineer

• Partnering with US frontline workers to understand their workflows, needs and challenges, including the documentation and reporting requirements specific to their state and program context
• Running discovery and review sessions to gather insights and refine solutions
• Owning customer usage, engagement and success metrics, ensuring strong outcomes and measurable impact
• Designing, building and testing high-quality AI prompt templates using a range of LLM providers alongside agents such as Claude Code and Cursor
• Continuously iterating based on user feedback, internal reviews and performance metrics
• Improving internal tools, automations and processes to scale template delivery and build the playbook for the US market
• Prototyping new ideas and features using AI coding tools
• Working closely with Product, Engineering, Customer Success and Enablement teams across US and UK
• Sharing learnings, documenting best practices and helping refine team processes
• Maintaining a strong focus on data privacy, security and the ethical use of AI, including HIPAA-level sensitivity where our products touch protected health information

Founding Prompt Engineer

Customer Support

• Respond to user queries across email, chat, phone and video
• Troubleshoot issues clearly and calmly
• Escalate complex bugs to Engineering with strong context
• Lead onboarding sessions for new partner organisations
• Deliver clear, engaging and interactive training both virtually and in person
• Travel to customer sites across the US (sometimes on short notice) to deliver hands-on support
• Share structured feedback and insights from the frontline
• Create and improve help centre content, guides and FAQs

Customer Adoption & Support Specialist

Product Manager

• Ship quickly and iterate constantly
• Obsess over product craft
• Work directly with users
• Use AI to solve real problems
• Set ambitious goals
• Help shape what Beam builds next

Senior Product Manager

• shipping product quickly
• working closely with engineers on AI capabilities
• talking directly to users in the field
• iterating rapidly based on real usage
• raising the bar for product quality and craft

Product Lead

Brand Designer

• Designing across a huge range of formats: Presentations, web pages, event materials, merch, print, video and animation
• Taking loose briefs and making them brilliant
• Championing the brand everywhere
• Iterating without ego
• Growing your own skillset

Associate

• Provide first-line support through the service desk — troubleshooting hardware, software, connectivity, and access issues
• Run onboarding and off-boarding: device setup, account provisioning, access management
• Help manage laptops, software licences, SaaS platforms, and workplace tools
• Maintain IT documentation and knowledge-sharing resources
• Contribute to projects across automation, operational improvement, and productivity
• Grow into systems administration, security practices, and modern IT operations

IT Associate

Engineer

• Work closely with frontline practitioners as well as internal teams to design, deploy and continuously improve AI-powered templates and workflows
• Partner with frontline workers to understand their workflows, needs and challenges
• Run discovery and review sessions to gather insights and refine solutions
• Own customer usage, engagement and success metrics, ensuring strong outcomes and measurable impact
• Design, build and test high-quality AI prompt templates using a range of LLM providers alongside agents such as Claude Code and Cursor
• Continuously iterate based on user feedback, internal reviews and performance metrics
• Ensure outputs are accurate, compliant and tailored to real-world use cases
• Improve internal tools, automations and processes to scale template delivery
• Prototype new ideas and features using AI coding tools
• Stay up to date with advancements in AI/LLMs and apply them to enhance product performance
• Work closely with Product, Engineering, Customer Success and Enablement teams
• Contribute insights to the product roadmap and identify opportunities for expansion and scaling
• Share learnings, document best practices and help refine team processes
• Maintain a strong focus on data privacy, security and ethical use of AI
• Ensure all solutions are designed with sensitivity to the vulnerable populations Beam serves

Prompt Engineer

Account Executive

• Executing our go-to-market strategy: Taking ownership of your market and driving the sales motion within it, testing, validating and deepening product-market fit in the UK.
• Building and owning your pipeline: Independently identifying, engaging and nurturing prospects to build a robust, probability-weighted pipeline against ambitious sales targets.
• Closing deals: Presenting the value proposition of Beam Notes, negotiating terms and closing deals with key decision-makers, including multi-stakeholder deals with longer, more complex cycles.
• Cultivating strong relationships: Building trust with stakeholders at all levels of prospect organisations, from frontline leads to executives.
• Building the playbook: Systematically testing, learning and documenting the strategies, messaging and processes that let us repeat and scale success. Your insights become the foundation others sell from.
• Providing market feedback: Relaying insight from the UK market to the product and leadership teams to inform product development and market strategy.
• Reporting and tracking progress: Maintaining accurate records in HubSpot to enable accurate forecasting and performance analysis.

Senior Account Executive

• Executing our go-to-market strategy: Taking ownership of your market and driving the sales motion within it, testing, validating and deepening product-market fit in the US.
• Building and owning your pipeline: Independently identifying, engaging and nurturing prospects to build a robust, probability-weighted pipeline against ambitious sales targets.
• Closing deals: Presenting the value proposition of Beam Notes, negotiating terms and closing deals with key decision-makers, including multi-stakeholder deals with longer, more complex cycles.
• Cultivating strong relationships: Building trust with stakeholders at all levels of prospect organizations, from frontline leads to executives.
• Building the playbook: Systematically testing, learning and documenting the strategies, messaging and processes that let us repeat and scale success. Your insights become the foundation others sell from.
• Providing market feedback: Relaying insight from the US market to the product and leadership teams to inform product development and market strategy.
• Reporting and tracking progress: Maintaining accurate records in HubSpot to enable accurate forecasting and performance analysis.

Founding Senior Account Executive

• Executing our go-to-market strategy: Taking ownership of your market and driving the sales motion within it
• Building and owning your pipeline: Independently identifying, engaging and nurturing prospects to build a robust, probability-weighted pipeline against ambitious sales targets
• Closing deals: Presenting the value proposition of Beam Notes, negotiating terms and closing deals with key decision-makers
• Cultivating strong relationships: Building trust with stakeholders at all levels of prospect organisations
• Building the playbook: Systematically testing, learning and documenting the strategies, messaging and processes that let us repeat and scale success
• Providing market feedback: Relaying insight from the Australia market to the product and leadership teams to inform product development and market strategy
• Reporting and tracking progress: Maintaining accurate records in HubSpot to enable accurate forecasting and performance analysis

Compliance

• Owning clinical compliance and the regulatory roadmap
• Driving certification through to completion
• Shaping the healthcare product roadmap
• Being the subject-matter expert
• Driving operational excellence
• Keeping everyone aligned

Quality & Regulatory Affairs Lead – Digital Health

• Owning clinical compliance and the regulatory roadmap: Taking ownership of medical device classifications and DCB documentation, and driving Class IIa medical device regulation for our products.
• Driving certification through to completion: Owning timely audits, compliance, and submissions, while building out the QMS and the processes within the team.
• Shaping the healthcare product roadmap: Working hand-in-hand with the PM and product team on healthcare-required initiatives, from ongoing clinical evaluations to integrations with NHS EPR systems.
• Being the subject-matter expert: Acting as the go-to authority on clinical status and medical device regulation, training the team, and engaging the MHRA and DHSC to keep a long-term view of likely changes, including international equivalent standards and regulations outside the UK.
• Driving operational excellence: Setting a clear roadmap for healthcare operations and compliance initiatives, agreeing priorities and resourcing, and knowing when to bring in external contractors, agencies, or new hires.
• Keeping everyone aligned: Making sure every team that interfaces with this role – Commercial, Product, Legal, Trust and Safety, Senior Leadership, and our Clinical Safety Officer – has a clear sense of what is happening, when, why, and who owns it.

Healthcare Compliance Manager

Events

• Running slick external events - managing logistics end-to-end, including bookings, materials, suppliers, set-up and briefings for attendees
• Designing memorable Beam-owned events - creating and delivering unique experiences for our priority sector groups, from roundtables and dinners to flagship customer summits
• Evaluating impact - capturing the impact of every event along with learnings so that we get better every single time
• Owning our swag and merchandise - ensuring our team and partners are always looking sharp, designing, ordering and managing the stock of stand-out swag and merchandise
• Drafting great copy - writing clear, concise copy for Linkedin posts, email newsletters, event invites and more
• Helping build and run campaigns - supporting multi-channel marketing campaigns from start to finish: researching, coordinating, and evaluating alongside the wider team
• Staying on top of changing industry - keeping the team up to date with industry opportunities, and owning our events calendar so we never miss a beat

Founding Prompt Engineer

Customer Adoption & Support Specialist

Senior Product Manager

Product Lead

Brand Designer

IT Associate

Prompt Engineer

Senior Account Executive

Founding Senior Account Executive

Founding Senior Account Executive

Quality & Regulatory Affairs Lead – Digital Health

Healthcare Compliance Manager

Events Operations Executive