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Beam

Customer Adoption & Support Specialist

Beam

Founding Customer Adoption & Support Specialist for Beam, a company solving social problems through tech. Blending empathetic user support with proactive training for frontline workers.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in user support and training delivery, with a strong ability to troubleshoot issues and provide structured feedback. Proficient in creating engaging training materials and improving help center content for frontline organizations.

Highest-signal resume keywords
User Support ExperienceZendesk ProficiencyTraining Material CreationFrontline Organization ExperienceHigh-Growth Startup Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Clear CommunicationCalm TroubleshootingEngaging Presentation
Tools & Technologies
ZendeskCanva
Industry Keywords
Social WorkClinician SupportFrontline OrganizationsHelp Center Content

About the role

Key responsibilities & impact
  • Respond to user queries across email, chat, phone and video
  • Troubleshoot issues clearly and calmly
  • Escalate complex bugs to Engineering with strong context
  • Lead onboarding sessions for new partner organisations
  • Deliver clear, engaging and interactive training both virtually and in person
  • Travel to customer sites across the US (sometimes on short notice) to deliver hands-on support
  • Share structured feedback and insights from the frontline
  • Create and improve help centre content, guides and FAQs

Requirements

What you’ll need
  • Experience supporting social workers, clinicians, or similar frontline organisations in the US
  • Experience using Zendesk or similar support ticketing platforms
  • A flair for design and creating training materials (e.g., experience with Canva)
  • Experience in an early-stage or high-growth startup environment

Benefits

Comp & perks
  • Top-tier coaching and personal development budgets
  • Competitive salaries