BCD Travel

Analyst

• Monitor key strategic suppliers to proactively address market changes and identify revenue opportunities
• Remain up-to-date on industry trends while evaluating whether industry changes have potential to impact BCD’s business
• Leverage existing reporting tools and Microsoft Office applications to analyze data against contract models and assess strategic options
• Conduct analysis on ad hoc market, supplier, or client changes, evaluating their potential impact on performance and revenue
• Support team in data analysis for quarterly business reviews
• Assist in deal performance analytics and support regional and global supplier proposals for forecasting
• Use supplier, internal, and 3rd-party data to develop interactive reporting that tracks supplier contractual performance, ensuring optimal revenues and earnings rates
• Communicate the analyses in an effective manner with internal regional teams and illustrate recommended levers to act upon analytical findings
• Utilize supplier and internal data to increase accuracy of supplier projections for monthly accruals

Travel Industry Supplier Reporting & Performance Analyst

Consultant

• Search and confirm travel reservations for the customer
• Strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

Senior Travel Consultant

Marine Travel Consultant

• Process and review visa applications, ensuring accuracy and completeness of all required documentation
• Maintain a strong understanding of country-specific visa regulations and provide clear guidance to applicants
• Fulfill all requests regarding immigration requirements, including passports, visas, and supporting documentation
• Provide applicants with relevant information such as processing timelines, fees, and application procedures
• Identify opportunities to improve visa processing workflows and suggest enhancements for efficiency and compliance
• Maintain, actively communicate, and continuously expand knowledge of global visa policies and immigration updates

Visa Consultant

• Support corporate clients with their travel needs
• Manage travel itineraries and bookings efficiently
• Collaborate with various stakeholders to ensure smooth travel experiences
• Provide excellent customer service and problem resolution throughout the travel journey

Travel Consultant II

Travel Consultant III

• Communicate and respond to requests for current and new clients, helping them travel smart and achieve more
• Search and confirm travel reservations for the customer
• Strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

Operations

• Search and confirm travel reservations for the customer
• Strong understanding of world Geography
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Strong collaborator, active thinker and proactive in tasks
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

Apprentice, Operations

• Work with client and event team to develop, coordinate and implement meetings, incentives and events
• Create and develop program timeline, ensure deadlines are met
• Conduct site inspections as required
• Conduct pre-program briefings and post-program debriefings
• Facilitate the creative direction and fulfilment of program-related participant and host communications materials
• Follow proper event process and standards set out by client & the events team
• Manage program budgets
• Source and negotiate hotel, air, venue contracts

Operations Manager

• Accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.)
• Provide active travel consultation towards business customers, including travel details and upselling of related products
• Provide exceptional service which exceeds client expectations
• Manage and control all facets of travel arrangements, as requested by clients
• Search and confirm travel reservations for customers
• Hands-on involvement in crew movements, rotation, and disruption handling
• Provide customers with required industry information, such as low fares, exchange costs, penalties, and visa information
• Respond to customers promptly and provide undivided attention
• Willingly offer assistance to team members within and across teams
• Meet individual and team goals

• Accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.)
• Providing active travel consultation towards the business customers, including providing travel details and up-selling of related products
• Providing exceptional service which exceeds client expectations
• Effectively managing and controlling all facets of travel arrangements, as requested by clients
• Searching and confirming travel reservations for the customer
• Having hands-on involvement in crew movements, rotation, and disruption handling
• Providing the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information
• Responding to the customer promptly and providing undivided attention
• Willingly offering assistance to team members within and across teams
• Meeting individual and team goals

Director

• Provide account management process alignment among the commercial groups to deliver on business initiatives and customer commitments
• Analyzing and proposing ways to improve our organization’s structure, efficiency, or profit as a leader or member of a project team
• Define and implement best practices across Operations, Account Management, Technology, and Financial areas as related to specific projects
• Lead or support various process improvement initiatives and other special projects designed to improve business effectiveness
• Assemble and lead project teams to implement changes/projects
• Provide internal/external customers with insights based on business research and analysis
• Manage client recovery efforts by understanding the requirements, and gaps, and pulling in the necessary people to resolve the issues quickly and to the customers’ expectations
• Effectively measure pre and post-process reengineering to ensure the most effective process has been implemented

Director, Commercial Process Consulting

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

Travel Consultant, Amadeus

• Handle incoming contacts requests via multiple channels (i.e. phone, email, etc.)
• Serve as the primary point of contact for the customer and provide travel consultation
• Search and confirm travel reservations for the customer
• Have hands-on involvement in crew movements, rotation, and disruption handling
• Provide customers with required industry information, such as low fares, exchange costs, penalties, and visa information
• Respond to customers promptly and provide undivided attention
• Offer assistance to team members within and across teams
• Meet individual and team goals

Travel Consultant, NORAM

Account Executive

• Managing a portfolio of small to medium size accounts
• Inside account management or supporting a Global Account Manager with one account
• Customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, surveys, and technology
• Monitoring customer feedback to identify and resolve issues
• Reviewing and resolving discrepancies, i.e. credit card reconciliation
• Working with customers to either develop a business plan or support the execution of the plan