Director, Commercial Process Consulting

BCD Travel

. Provide account management process alignment among the commercial groups to deliver on business initiatives and customer commitments .

Posted 5/21/2026full-timeRemote • New York • 🇺🇸 United StatesLead💰 $95,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Provide account management process alignment among the commercial groups to deliver on business initiatives and customer commitments
Analyzing and proposing ways to improve our organization’s structure, efficiency, or profit as a leader or member of a project team
Define and implement best practices across Operations, Account Management, Technology, and Financial areas as related to specific projects
Lead or support various process improvement initiatives and other special projects designed to improve business effectiveness
Assemble and lead project teams to implement changes/projects
Provide internal/external customers with insights based on business research and analysis
Manage client recovery efforts by understanding the requirements, and gaps, and pulling in the necessary people to resolve the issues quickly and to the customers’ expectations
Effectively measure pre and post-process reengineering to ensure the most effective process has been implemented

Requirements

What you’ll need

Strong Travel Industry experience to include a background in TMC Operations and Global Account Management and integration with Sales
Professional working proficiency in Spanish preferred
A solid understanding of Concur
Demonstrated competency in MS Office, Word, PowerPoint, Excel - Access, MS Project a plus
Strong interpersonal skills with the ability to lead a team of non-direct reports
Ability to apply technology as an enabler to process improvement
Capable of identifying customer needs – listening to information, asking probing questions, applying knowledge, crafting solutions
Excellent oral and written communication skills in English.

Benefits

Comp & perks

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementbusiness analysisproject managementprocess reengineeringaccount managementTMC operationsglobal account managementtechnology integrationcustomer needs assessmentdata analysis

Soft Skills

leadershipinterpersonal skillscommunication skillsteam collaborationproblem-solvingcustomer serviceorganizational skillsactive listeningadaptabilitycritical thinking