Baseten

IT Support

• Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet
• Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services
• Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience
• Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees
• Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
• Manage IT asset procurement, inventory tracking, and vendor relationships
• Support new office buildouts and contribute to broader workplace IT planning as we scale
• Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
• Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise
• Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services.

IT Support – Operations Engineer

Implementation Specialist

• Serve as the first responder to all post-sales customer issues via ticketing (Pylon) and Slack, triaging and resolving Tier 1 and Tier 2 issues independently.
• Diagnose runtime issues related to latency, memory behavior, GPU utilization, concurrency, and model lifecycle management.
• Debug infrastructure problems across Kubernetes (pods, controllers), networking, observability, and alerting systems.
• Pull logs, read error traces, and correlate signals across Grafana, Loki, and Prometheus to pinpoint root causes — even when the real issue is buried layers deep.
• Lead incident response during outages and escalations, coordinating across Product, SRE, Sales, and Engineering.
• Own customer communication through resolution — even when the fix is handed off to SRE or Infra — including delivering root-cause analyses after every P0/P1.
• Escalate to SRE/ other engineering teams with structured context (customer, affected models, what you've already ruled out, specific ask) so nothing gets lost in translation.
• Drive post-incident alerting reviews: why did the customer find this before we did, and what instrumentation or process change prevents it next time?
• Serve as the technical owner for top enterprise accounts with strict SLAs and high responsiveness expectations.
• Set up and maintain proactive monitoring and alerts for all customer production models within 24 hours of handoff from SA(Solution Architect).
• Drive the QBR process and proactive reengagement for expansion opportunities.
• Track recurring failure patterns across accounts and push for durable fixes — not just incident closure.
• Monitor internal feedback channels and route product-level issues to the right teams.
• Own the SA-to-CE handoff for new customers: validate architecture, confirm production-readiness milestones, and establish escalation paths.
• Maintain and improve runbooks, knowledge bases, and diagnostic best practices so the team scales with the customer base.
• Translate user feedback into roadmap signals, documentation improvements, and product enhancements.
• Coordinate end-to-end on projects spanning feature requests, new deployments, and operational debugging — scoping, execution, communication, and stakeholder alignment.

Customer Engineer

Security Engineer

• Security architecture and design: Collaborate with engineering teams to design and implement secure systems and infrastructure, including cloud (AWS/GCP) environments and container orchestration platforms.
• Vulnerability management: Lead proactive vulnerability assessments, pen tests, and remediation efforts to ensure our products and infrastructure remain secure.
• Incident response: Develop and maintain incident response processes, including detection, analysis, containment, eradication, and post-incident reviews.
• Identity and access management (IAM): Oversee IAM strategies and tools to ensure the right people have the right level of access to our systems and data.
• Security compliance and audits: Work closely with operations to ensure compliance with relevant standards (e.g., SOC 2, ISO 27001) and assist with audits, policy creation, and risk assessments.
• Employee security training: Develop and deliver security training programs and documentation to keep our team informed about best practices, social engineering threats, and secure coding standards.
• DevSecOps integration: Partner with DevOps teams to embed security into the CI/CD pipeline, automating security checks and fostering a culture of “security as code.”

Sales

• Lead and mentor a team of Strategic Account Executives to consistently exceed pipeline and revenue goals.
• Help define and execution on go-to-market strategy for our fastest growing customer segment.
• Collaborate cross-functionally with Marketing, Product, and Engineering to align customer needs with Baseten’s product roadmap.
• Be deeply engaged with the product, enabling reps to have highly technical conversations with prospects and customers.
• Foster a culture of accountability, learning, and collaboration within the sales team.

Manager, Strategic Sales

Full-stack Engineer

• Develop infrastructure components for our ML inference platform using Python and Go
• Implement and maintain Kubernetes deployments for model serving
• Contribute to our inference orchestration layer for model deployments
• Build and enhance monitoring systems for model performance metrics
• Implement efficient resource management solutions for ML workloads
• Support infrastructure automation to improve ML deployment workflows
• Work closely with team members to implement technical solutions
• Help balance performance optimization with system reliability
• Participate in technical discussions around infrastructure improvements
• Learn and apply infrastructure best practices

Software Engineer – Infrastructure

• Implement, refine, and productionize cutting-edge techniques (quantization, speculative decoding, kv cache reuse, chunked prefill and LoRA) for ML model inference and infrastructure.
• Deep dive into underlying codebases of TensorRT, PyTorch, TensorRT-LLM, vllm, sglang, CUDA, and other libraries to debug ML performance issues.
• Apply and scale optimization techniques across a wide range of ML models, particularly large language models.
• Collaborate with a diverse team to design and implement innovative solutions.
• Own projects from idea to production.

Software Engineer – Model Performance

• Create diverse tooling tailored to the needs of different engineering teams.
• Enhance monorepo capabilities and develop project templates for consistency and efficiency.
• Design and implement shared libraries focused on observability.
• Improve the speed, reliability, and comprehensiveness of our CI pipelines.
• Assist in designing and maintaining Terraform modules for infrastructure management.
• Provide innovative solutions to enhance visibility in continuous delivery (CD) processes.
• Actively support engineering teams, ensuring they have the resources and tools necessary to remain productive.

Software Engineer – Internal Platform

Account Manager

• Develop compelling blog posts, white papers, solution briefs, and customer success stories highlighting the value of joint solutions.
• Translate technical integrations into clear, differentiated messaging for both technical and business audiences.
• Build and deliver enablement programs to arm partner sales teams with the tools, messaging, and collateral they need to position and sell our solutions.
• Create sales playbooks and battlecards tailored to each partner’s ecosystem.
• Plan and execute co-marketing campaigns with partners, including webinars, events, solution launches, and demand-generation activities.
• Manage partner marketing calendars and ensure alignment with key product milestones.
• Work closely with product marketing, product management, DevRel, and growth marketing, events and sales to align messaging and GTM initiatives.
• Serve as the marketing point-of-contact for the partnerships team.

Partnerships Product Marketing Manager

DevOps Engineer

• Build and maintain scalable infrastructure to support the deployment and operation of machine learning models.
• Establish standards and best practices for reliability and performance across the infrastructure.
• Automate processes when relevant, particularly for managing CI/CD pipelines.
• Own products and projects end-to-end, functioning as both an engineer and a project manager, with a focus on user empathy, project specification, and end-to-end execution.
• Collaborate with cross-functional teams to understand project requirements and translate them into technical solutions.
• Mentor junior team members and contribute to knowledge sharing within the organization.
• Navigate ambiguity and exercise good judgment on tradeoffs and tools needed to solve problems, avoiding unnecessary complexity.
• Demonstrate pride, ownership, and accountability for your work, expecting the same from your teammates.

Site Reliability Engineer – SRE

• Implement new features and products for the team
• Design ergonomic APIs and abstractions to solve customer problems
• Fix bugs and resolve customer issues with urgency
• Work across the stack — regardless of where you start, you’ll end up touching both React Components and Kubernetes Pods
• Work closely with the product and forward deployed engineering teams to develop and drive new product ideas

Software Engineer – Core Product

Account Executive

• Help build the foundation and processes for customer-facing teams at Baseten
• Lead, negotiate, and execute new sales opportunities for Baseten
• In partnership with the marketing and BDR team, develop a strong sales pipeline to support quarterly and annual sales targets
• Establish and maintain relationships with key stakeholders within sales accounts
• Work cross-functionally to improve the customer experience and ensure sales effectiveness

Account Executive – AI Native, Startups

Engineer

• Develop and maintain software systems and product features using one or more general-purpose programming languages in a production-level environment, with a preference for Python due to its relevance in ML projects.
• Drive customer impact by designing, implementing, and deploying Baseten solutions end-to-end (problem framing → evaluation → production deployment → monitoring). This involves working with customers’ engineering teams at every stage of the customer journey including: sales, implementation, and expansion.
• Deliver with velocity: turn vague objectives into clear specs and well-defined PoCs so we can rapidly ship well-tested services and outcomes for our customers
• Optimize and enhance AI/ML projects, contributing to the continuous improvement of our technical stack. This includes developing features and PRDs with other engineering and product orgs.
• Own products and customer projects end-to-end, functioning as both an engineer, project manager, and product manager, with a focus on user empathy, project specification, and end-to-end execution.
• Navigate ambiguity and exercise good judgment on tradeoffs and tools needed to solve problems, avoiding unnecessary complexity.
• Demonstrate pride, ownership, and accountability for your work, expecting the same from your teammates.

Forward Deployed Engineer

• Diagnose and resolve runtime issues related to latency, memory behavior, GPU utilization, concurrency, and model lifecycle management.
• Debug infrastructure issues across Kubernetes (pods, controllers), networking, observability, and alerting systems.
• Lead incident response during outages or escalations, managing coordination between Product, FDE, Sales, and Engineering.
• Serve as the technical owner for top enterprise accounts with strict SLAs and high responsiveness expectations.
• Identify common failure modes and translate user feedback into roadmap signals, product improvements, our internal runbooks, knowledge bases, and diagnostic best practices.
• Own project coordination end-to-end: scoping, execution, communication, and stakeholder alignment across technical and non-technical teams ranging from feature requests, new deployments, and operational debugging issues.

Forward Deployed SRE

Recruitment

• Full-cycle recruiting: Own the hiring goals and recruiting process, from role kickoff through offer acceptance
• Sourcing excellence: Work closely with hiring managers to define what "excellent" looks like for a given role. Develop and execute sourcing strategies to build pipelines of highly qualified candidates, leveraging tools and creative outreach.
• Candidate experience: Ensure a smooth experience for every candidate, with clear communication and timely updates throughout the process
• Process improvements: Continuously refine and scale recruiting processes to increase efficiency, reduce time-to-fill, and improve quality of hire
• Data-driven insights: Track and analyze recruiting metrics (e.g., pipeline health, time-to-fill, conversion rates, acceptance rates) to inform strategies

GTM Recruiter

• Own the developer-facing narrative for the model library: guides, tutorials, demos, and reference content that help developers choose the right model for the job.
• Build and nurture both sides of the model ecosystem
• Develop evaluation frameworks and use-case-specific criteria that go beyond benchmark scores to reflect real-world developer needs.
• Create community programs, events, and education initiatives that establish Baseten as the destination for model discovery and selection.
• Collaborate cross-functionally with product, engineering, and marketing to translate developer feedback into product improvements.
• Represent Baseten externally at conferences, meetups, and community events.