Bank of America

Financial Planning and Analysis

• Highly qualified, seasoned sales professional responsible for handling all aspects of originating equipment financing transactions (lease and debt structures) to Bank of America clients and prospects
• Skilled at developing internal relationships with Relationship Managers and their teams to sell small to midsize straightforward lease and loan structures
• Possess proven client relationship skills, extensive product knowledge, a strong work and travel ethic, and strong execution and multi-tasking skills

Senior Leasing Sales Specialist – PNW Business Banking Equipment Finance

• Responsible for handling all aspects of a client relationship on large, complex transactions
• Enhance client and industry relationships, generate sales opportunities and tailor superior solutions
• Educate client and industry relationships by demonstrating an in-depth knowledge of the features, benefits and applications of available products and services designed for the aircraft market
• Demonstrate macro level knowledge of credit risk policy and internal credit ratings to determine client’s creditworthiness and strategic client relevance
• Develop and foster mutually beneficial relationships with industry contacts including aviation dealers, brokers, insurers, OEM sales staff, maintenance providers, attorneys, aircraft management companies and component suppliers
• Establish credibility so as to be viewed as a trusted business advisor within the client organization and aviation industry network

Senior Leasing Sales Specialist – Corporate Aircraft Finance

Account Manager

• Manage the end-to-end client journey to deliver on client needs
• Identify and refer specialized small business opportunities
• Deliver a branded customer experience by being in the field minimum of 80% of the time

Business Banking Relationship Manager

Consultant

• Lead, coach, and develop a high performing operational planning and analytics team
• Short term capacity planning and forecasting for contact center operations
• Analyze performance metrics including service level, AHT, productivity, and volume trends
• Translate insights into actionable recommendations for senior leadership
• Ensure consistency in KPI definitions, reporting standards, and analytics methodologies
• Develop and maintain advanced reports and dashboards using Excel, OBI, and WFM tools
• Partner cross functionally to align staffing strategies with business demand
• Drive process improvements to enhance efficiency, service performance, and resource utilization

Customer Segment Consultant

Sales Operations Manager

• Analyzes data and share trends
• Identifies opportunities proactively to deepen client relationships
• Provides coaching and support to Market leaders and producers
• Improves workforce effectiveness and productivity
• Supports focused client relationship care training

Business Banking Sales Performance Manager – Central Southwest, Houston Markets

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
• Delivers clear and concise messages that motivate
• Leads and encourages identification, escalation and resolution of potential risks
• Knows and develops team members through coaching and feedback
• Manages expenses and demonstrates an owner’s mindset
• Recruits, on-boards and develops talent and supports talent mobility

Market Financial Center Manager

Infrastructure Engineer

• Responsible for tool and service designs within a technical domain
• Creating infrastructure tools and their integration as a service
• Facilitating deployment of technical solutions by developing templates, playbooks and automation
• Looking for opportunities to improve efficiency when implementing and maintaining tools/services
• Embracing a culture of innovation and continuous improvement
• Leading and/or participating in the design, development, and implementation of complex system engineering activities

Infrastructure Engineer II – SAP

Operations

• Provides employees with the tools needed to assist clients while resolving toxic access scenarios (may include equipment, system access, skilling, etc.)
• Remediates complex system issues escalated by Business Support Lead II's
• Designs and maintains SharePoint, creating workflows to simplify processes
• Assists operations with performance analysis to address outliers
• Partners with technology and platform engineering to test system impacts of planned updates
• Responsibilities include but are not limited to: Entering time adjustments into IEX/MOC Pipeline/queue management, assigning cases
• Review pending actions to ensure timely resolution
• Coordinate employee engagement events
• Call listening
• Reviewing and mediating complaint submissions
• Quality defect coaching
• Onboarding new hires
• Collaborating on procedure updates, training materials, and communications
• Support implementation of operational excellence
• Review and approve account closure requests
• Handle call/case escalations
• Manage system access requests

Operations Support Lead

• Overseeing the Operations team workload and providing oversight
• Executing tasks and ensuring deadlines are met
• Identifying and resolving complex problems
• Ensuring adherence to bank and regulatory policies
• Evaluating efficiencies and implementing process improvements
• Maintaining financial controls within risk appetite

Senior Operations Team Lead

DevOps Engineer

• As a member of Linux DevOps team the person will be responsible for Deployment, Middleware and Environment Management for Lower Level test Environment.
• Keeping the environment pristine and as production like as possible.
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
• Performs troubleshooting, analysis, research and resolution using advanced query and programming skills.
• Conducts root cause analysis for incidents and problems including single user and branch issues escalated by Advisory users
• Able to partner and build subject matter expert teams to identify cause and resolution to escalations where root cause/issue is caused by technology supported by partner teams
• Provides monitoring of the environment during release or independent change and tracks changes to the production environment
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
• Ability to debug and troubleshoot performance and software issues
• Managing changes, defects, and projects across various testing and PROD environments
• Able to handle multiple tasks/projects and adapt to a constantly changing environment
• Ability to work independently and within a team
• Must be willing to work after hours and weekends to support release changes
• Defect triage of issues in the application testing environments
• Deployment of code and/or retrofit of production code
• Communicating to our clients and/or consulting on design of infrastructure
• Rebuilding Servers
• Working side by side with testers and developers to ensure all are working cohesively.
• System patching
• Technical documentation
• Partnership and communications with internal customers and partner teams

DevOps Engineer II

Business Banking Sales Performance Manager

• Responsible for handling all aspects of a client relationship on large, complex transactions
• Possess proven client relationship skills, extensive product knowledge, technical expertise and strong execution skills
• Enhance client and industry relationships, generate sales opportunities and tailor superior solutions
• Educate client and industry relationships by demonstrating knowledge of the features, benefits and applications of available products and services designed for the aircraft market
• Demonstrate macro level knowledge of credit risk policy and internal credit ratings to determine client’s creditworthiness and strategic client relevance
• Develop and foster mutually beneficial relationships with industry contacts including aviation dealers, brokers, insurers, OEM sales staff, maintenance providers, attorneys, aircraft management companies and component suppliers
• Establish credibility as a trusted business advisor within the client organization and aviation industry network

Senior Leasing Sales Specialist – Corp. Aircraft Finance

• Highly qualified, seasoned sales professional responsible for handling all aspects of originating equipment financing transactions (lease and debt structures) to Bank of America clients and prospects.
• The Associate will be skilled at developing internal relationships with the Relationship Managers and their teams to sell small to midsize straightforward lease and loan structures.
• Associate will possess proven client relationship skills, extensive product knowledge, a strong work and travel ethic, and strong execution and multi-tasking skills.

• Highly qualified, seasoned sales professional responsible for handling all aspects of originating equipment financing transactions (lease and debt structures).
• Skilled at developing internal relationships with the Relationship Managers and their teams to sell small to midsize straightforward lease and loan structures.
• Proven client relationship skills, extensive product knowledge, a strong work and travel ethic, and strong execution and multi-tasking skills.

Senior Leasing Sales Specialist – SW Business Banking Equipment Finance

• Handle all aspects of originating equipment financing transactions (lease and debt structures) to Bank of America clients and prospects
• Develop internal relationships with the Relationship Managers to sell small to midsize straightforward lease and loan structures
• Possess proven client relationship skills, extensive product knowledge, a strong work and travel ethic, and strong execution and multi-tasking skills

Senior Leasing Sales Specialist – PNW Business Banking Equipment Finance

Senior Leasing Sales Specialist – Corporate Aircraft Finance

Business Banking Relationship Manager

Customer Segment Consultant

Business Banking Sales Performance Manager – Central Southwest, Houston Markets

Market Financial Center Manager

Infrastructure Engineer II – SAP

Operations Support Lead

Senior Operations Team Lead

DevOps Engineer II

Business Banking Sales Performance Manager

Senior Leasing Sales Specialist – Corp. Aircraft Finance

Senior Leasing Sales Specialist – PNW Business Banking Equipment Finance

Senior Leasing Sales Specialist – SW Business Banking Equipment Finance

Senior Leasing Sales Specialist – Mid West Business Banking Equipment Finance