Bank of America

Client Services Representative

• Provide advice to business unit executives on Human Resources (HR) issues
• Establish strategy for HR priorities and ensure organizational effectiveness
• Partner with senior business leaders to align HR programs with business objectives
• Oversee critical workforce activities including headcount reporting and HR initiatives

Human Resources Executive – Client Services

Full-stack Engineer

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
• Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack
• Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
• Automates manual release activities
• Designs, develops, and maintains automated test suites (integration, regression, performance)
• Provide technical support for core GBAZ platform components , ensuring reliability, resiliency, and adherence to engineering standards
• Support onboarding activities for new tenants, including environment setup, access governance, configuration validation, and operational readiness
• Partner with engineering teams to analyze platform issues, identify root causes, and implement permanent fixes
• Contribute to platform maturity by enhancing monitoring, automation, and operational tooling
• L3 production support, including off-hours support when needed
• Design and implementation of low-latency, high-availability, and performant applications
• Serve as the Level 3 escalation point for production issues impacting GBAZ tenants and Credit Sync-related workloads
• Lead troubleshooting of complex incidents involving data pipelines, integrated services, and cloud-based components
• Review incident patterns and implement preventative solutions through engineering improvements
• Maintain runbooks, operational procedures, and knowledge base documentation

Data Analytics Platform Governance & Operations Software Engineer III

Financial Planning and Analysis

• Accountable for analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals
• Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery
• Responsible for the day-to-day analysis, research, and resolution of escalated client escalations/inquiries
• Functions include problem resolution, research of client care escalations, documentation to meet risk processes, and partnership with various line of business leaders
• Responsible for the day-to-day resolution of escalated client complaints, including research & customer outreach
• Participates in the design, development and implementation of complex products, systems and services in an operations environment

Customer Segment Consultant I – Financial Center Escalations

• Works with clients to plan their short and long-term financial goals.
• Recommends banking and investments strategies.
• Triages client requests and makes referrals to appropriate internal service providers.
• Identifies and engages potential new clients.

Financial Solutions Advisor

Data Scientist

• Analyzing and interpreting large datasets to uncover potential revenue generation opportunities
• Collaborating with key stakeholders to comprehend business problems
• Utilizing data gathering and analysis techniques to devise solutions
• Presenting recommendations based on findings
• Demonstrating flexibility, resilience, accountability, and a disciplined approach

Data Scientist I – Client Protection

• Facilitate events virtually, locally and nationwide as client needs require, as well as conduct one-on-one consultations with employees
• Prepare for all meetings in advance and understand benefit plan details, culture of company, employee demographics, etc.
• Collaborate with Engagement Consultants on strategies for effective delivery of select client events (i.e. in person meetings, webinars, benefit fairs, etc.)
• Support multiple enterprise initiatives by encouraging meeting participants to take action with effective presentation and consultation tactics

Financial Wellness Specialist, Bilingual Spanish

Bilingual

• Serve as the first point of contact for financial center clients
• Uncover personal banking needs of individual and small business clients
• Connect clients to specialists and deepen client relationships
• Support clients with self-service or transactional activities and provide exceptional client care
• Proactively connect with clients through outbound calls

Senior Banker – Bilingual Spanish Required

• Analyzing and interpreting large datasets to uncover revenue generation opportunities
• Collaborating with key stakeholders to comprehend business problems
• Utilizing data gathering and analysis techniques to devise solutions
• Presenting recommendations based on findings
• Conducting regular model monitoring and sharing performance results

Data Analyst

• Write and optimize SQL queries to extract, validate, and reconcile finance and business metrics from enterprise data tables.
• Build repeatable reporting datasets and automate recurring monthly/weekly deliverables (reduce manual Excel effort).
• Develop dashboards and executive-ready reporting (Power BI/Tableau/Excel) to track balances, flows, profitability, and IC drivers.
• Partner with FP&A, controllership, and business teams to translate questions into data requirements and clear analytical outputs.
• Perform variance analysis vs plan/forecast/prior period and explain drivers using data-backed storytelling.
• Implement controls/QA checks (reconciliations, tie-outs, data quality flags) to ensure reliable outputs.
• Improve processes by documenting logic, creating standardized definitions, and enabling self-serve reporting.

Senior Finance Analyst – Planning and Analysis, ML Data Analytics, IC Support

DevOps Engineer

• Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention.
• Develops software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability.
• Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility.
• Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability.
• Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs.
• Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support.

Senior Site Reliability Engineer

Operations

• Supports regional workforce planning by reviewing staffing levels and capacity needs and providing input to ensure teams are properly resourced.
• Ensures regional operations follow bank policies, regulatory requirements, and governance standards when decisions are made.
• Acts as a key operational partner to regional and market leaders, providing input for business reviews, planning, and priorities.
• Reviews and tracks service performance, operational results, and key metrics to identify trends, risks, and improvement opportunities.
• Identifies gaps or inefficiencies in processes and helps drive practical improvements that strengthen operations and the client experience.
• Partners with Finance and regional leadership to review staffing assumptions, site needs, and expense considerations.
• Ensures market‑level controls are in place and serves as an escalation point for operational risk, compliance, or control issues.
• Builds strong working relationships with local leaders to help integrate risk management and operational best practices.
• Shares regular updates on operational performance, risk themes, and control results with regional leadership.
• Identifies training or skill gaps related to operations and risk and helps coordinate additional support or training as needed.
• Leads regional initiatives from planning through execution, including tracking progress and communicating updates.

Senior Group Operations Manager – Business Banking

• produce, validate, and analyze operational reports
• conduct trend analysis and root cause investigations
• maintain data integrity across operational reporting platforms
• build dashboards, presentations, and visualizations
• collaborate with cross-functional teams to implement process improvements
• ensure compliance with data governance and risk management standards
• deliver high-quality partner support and problem resolution
• manage end-to-end routines and governance tracking of deliverables
• perform ad-hoc data analysis with high accuracy
• convert complex data narratives into executive presentations

Customer Segment Consultant I – Data Analyst & Reporting Lead – Financial Center Operations

Security Engineer

• The Senior Delivery Lead sits within Integrated Program Management in Global Information Security
• Responsible for managing the end to end delivery of complex initiatives
• Facilitate cross-team coordination with senior stakeholders
• Develop plans and oversee execution with business, technology, control and support partners to implement and sustain the change
• Ensure projects are delivering the program's defined business outcomes on time and on budget
• Comfortable striving to meet the demands associated with leading a geographically diverse team managing multiple projects in a global environment
• Gain broad knowledge of and exposure to a wide range of the company's business units
• Work closely with other GIS business functions, Global Technology and Operations (GT&O) and various other lines of business to successfully deliver programs and projects
• Oversee the impact to resource capacity for the organization as delivering against strategic initiatives and respond to evolving threat environment
• Collaborate to develop the strategy, analyze present-state, develop alternative future-state approaches and facilitate implementation
• Plans, organizes, monitors and controls projects using appropriate tools and techniques to ensure efficient initiative completion
• Partner across GIS and GT&O functions to work through the phases of project delivery including defining requirements, design, testing and implementation
• Get significant exposure to senior stakeholders across GIS through leading initiative routines to communicate progress, issues, risks

Senior Delivery Lead – Global Info Security

• Analyzing and interpreting large datasets to uncover potential revenue generation opportunities and develop effective risk management strategies
• Collaborating with key stakeholders to comprehend business problems and presenting recommendations based on the findings
• Working with complex database tables and datasets to extract, transform, and prepare data for model features and analytical workflows
• Completing end-to-end model development work, ranging from supervised, unsupervised, and graph-based machine learning solutions
• Building models such as linear/logistic regression, tree-based models (Random Forest, Gradient Boosting), NLP, and Time-series models
• Enabling business analytics, including data analysis, trend identification, and pattern recognition, to drive decision-making insights
• Ensuring proper documentation of datasets, analytical methods, and model assumptions to maintain reproducibility and transparency
• Performing advanced analytics to identify and prioritize densely connected fraud networks, leveraging cross-portfolio and graph data
• Managing relationships with multiple technology teams, development team, and line of business partners, ensuring alignment of roadmaps, project execution, and risk management
• Delivering engaging and effective presentations in both in-person and virtual settings to communicate technical concepts and analytical results to a diverse set of internal stakeholders

Data Scientist I – Client Protection, Modeling

QA Engineer

• Ensures that the design and engineering approach for complex features are consistent with the larger portfolio solution
• Define the technology tool stack for the solution and evaluate and adapt new testing tool/framework/practices for team(s)
• Enables team(s)/applications with Continuous Integration/Continuous Development (CI/CD) capabilities and engages with other technical stakeholders pertaining to efficient functioning of CI-CD pipeline
• Guides and influences team(s) on design and best practices for high code performance –e.g. pairing, code reviews
• Provides end-to-end delivery of complex features, including automation, for either a single team or multiple teams, at the program level
• Conducts research, design prototyping and other exploration activities such as evaluating new toolsets and components for release management, CI/CD, and features
• Works with stakeholders to establish high-level solution needs and with architects for technical requirements

Human Resources Executive – Client Services

Data Analytics Platform Governance & Operations Software Engineer III

Customer Segment Consultant I – Financial Center Escalations

Financial Solutions Advisor

Data Scientist I – Client Protection

Financial Wellness Specialist, Bilingual Spanish

Senior Banker – Bilingual Spanish Required

Data Scientist I – Client Protection

Senior Finance Analyst – Planning and Analysis, ML Data Analytics, IC Support

Senior Site Reliability Engineer

Senior Group Operations Manager – Business Banking

Customer Segment Consultant I – Data Analyst & Reporting Lead – Financial Center Operations

Senior Delivery Lead – Global Info Security

Data Scientist I – Client Protection, Modeling

Senior Engineer – QA