Experience Design I, Content Design

Bank of America

Experience Designer I at Bank of America crafting, optimizing, and delivering digital experiences. Collaborate with stakeholders to drive human-centered content across platforms following best practices.

Posted 5/31/2026full-timeNew York City • California, Massachusetts, New Jersey, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $136,800 per yearWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Craft, optimize, and deliver compelling human-centered content to drive best-in-class digital experiences that engage users and enables them to complete tasks, working from a multidisciplinary, holistic perspective from concept to execution and implementation.
Apply a broad range of content design capabilities to develop cohesive end-to-end product and digital experience narratives and solutions across platforms using best practices, existing patterns, heuristics, brand and content standards.
Partner with a diverse set of project stakeholders and cross-functional teams to quickly digest all requirements and align to user intent – including product management, business partners, legal, and engineering.
Build influence and partnerships with stakeholders outside of ongoing project work.
Collaborate across the team with product design, design research, design operations, and design technology to iterate and revise content solutions.
Create content every step of the way, from early ideation to digital delivery, including content design deliverables for design systems and final copy for comprehensive specifications, prototypes, and content management systems.
Build reusable content models and systems, including frameworks for AI interactions, agent patterns, and multimodal experiences, ensuring they scale reliably into production-grade capabilities.
Design and evolve digital content experiences across conversation interfaces, web, mobile web, and native apps (iOS and Android).
Demonstrate strong suite of content design specialties including adapting voice, tone, brand, content standards, conversation design, and WCAG accessibility standards.
Deliver exemplary solutions leveraging and anticipating internal and external best practices and methods.
Support evaluative testing, from rapid user testing to usability studies and leverage user research and insights to refine and enhance the customer journey.
Evaluate and benchmark existing product and service experiences.
Participate actively in design critique and be available as a resource to other designers.
Work on multiple designs/projects, managing time and expectations with stakeholders across the organization and Experience Design, staying knowledgeable on project and product details.
Respect standards, reflect our design system patterns in work and contribute to best practices while also helping with innovative digital, technology, and AI experiences.
Use excellent visual, communication and storytelling skills and demonstrate thought leadership by challenging the status-quo, present independently and navigate questions.

Requirements

What you’ll need

3+ years of industry design experience in a role demonstrating multidisciplinary content design, with a portfolio showcasing your proven expertise.
Delivered content and messaging for complex systems, AI-enabled platforms or products at enterprise scale, including systems used by millions of users or across multiple business units across complex, federated ecosystems.
Experience designing intelligent systems across content, UX, product, and data: including search, discovery, recommendations, agents, or decision-support tools.
Experience developing content for multi-channel consumer-facing apps, responsive web, and websites including complex system, user, ecommerce, and transactional experiences.
Demonstrated understanding of user-centered design principles and best practices and rapid ideation processes like Lean UX, Design Sprints, and Agile.
A track record for working with cross-functional product development and design teams to ship customer-facing digital products.
Experience working with content systems, developing and adhering to brand, voice and tone guidelines while leveraging quantitative and qualitative data to inform and inspire content choices.
Experience leveraging AI agents or assistants in production.
Proficient in design and design-to-code tools such as Figma, Copilot, Lovable, and Claude Code.
Recognized as a partner by engineering and product manager peers.
Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills with an intense focus on achieving results.
Works well with others, builds and nurtures strong relationships.
Track record of maximizing impact, being reflective, and inspiring others to do their best work.
Has a strong interest in, and aptitude for self-learning new design and technology skills.
Demonstrates strong listening, with excellent communication, and presentation skills.
Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.

Benefits

Comp & perks

affordable, competitive and flexible benefits
access to paid time off
resources and support to our employees

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

content designuser-centered designconversation designcontent management systemsAI interactionsresponsive web designecommerce designLean UXAgiledesign sprints

Soft Skills

communication skillsstorytelling skillsproblem solvingtime managementrelationship buildingcollaborationadaptabilitycuriosityresilienceleadership