Account Management Ops Analyst

Bank of America

Ops Analyst at Bank of America responsible for onboarding and maintenance of accounts according to established guidelines. Assisting in training and providing effective operations support for internal and external clients.

Posted 6/2/2026full-timePennington • New Jersey • 🇺🇸 United StatesJunior💰 $25 - $34 per hourWebsite

About the role

Key responsibilities & impact

Responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts according to the established guidelines and procedures
Providing quality service and effective operations support for internal business partners and external clients
Assisting in training for less experienced team members
Operating with a moderate level of independence, referring to their team lead or manager for direction and support with moderately complex issues and escalations
Reviews risk assessments for each request type and applies risk mitigation steps following established guidelines and procedures
Performs moderate levels of research and resolves data issues
Responds to internal business partner inquiries about errors or reporting through phone and email, escalates complex issues to leadership as needed
Independently manages a case load by prioritizing tasks according to due dates

Requirements

What you’ll need

Minimum of 1 year experience evaluating highly detailed client provided documents for accuracy, completeness and compliance with specific requirements to approve completion of work
Must have a demonstrated history of handling heavy caseloads and executing tasks within a 48-hour turnaround deadlines
Experience following standard operating procedures, finding errors and working with partners to resolve issues
Experience using multiple systems and applications to complete individual tasks accurately and efficiently
Experience interacting with partners via phone and email and showing strong written and verbal communication skills.

Benefits

Comp & perks

Paid time off
Resources and support to help employees make a genuine impact
Contribution to the sustainable growth of the business and communities served

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

risk assessmentdata issue resolutiondocument evaluationcompliance evaluationstandard operating procedurestask prioritizationcase management

Soft Skills

quality serviceeffective operations supporttrainingindependencecommunication skillsproblem-solvingteam collaboration