Bank of America

Cloud Engineer

• Consults with the business and operations to identify and understand challenges and opportunities to improve the use and effectiveness of technology, find creative solutions through knowledge of the domain, practical experiments, and Proof of Concepts, and aligns the solution intent and architectural vision to an evolving backlog of technology change
• Works with product management and other stakeholders to plan and prioritize technology focused backlog items for the architecture runway to enable business epics/features
• Performs design and code reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
• Leads rapid shaping of a high level architecture with details filled in with emerging business requirements and ensures architecture is flexible, modular, and designed to adapt easily
• Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions
• Clarifies the architecture and assists with system design for the development teams to support implementation and provides solution options to resolve any architectural impediments
• Utilizes the defined best practices, templates, and documentation to create architectural designs and suggests improvements to best practices and templates
• Working with version control tools such as Bitbucket or Github
• Perform Patch management tasks include: maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures.
• Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
• Test new releases of products to ensure compatibility and minimize user impact.
• Develop and document technical processes and procedures as needed.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

AWS Cloud Architect

Product Specialist

• Provides analytical support to Global Leasing client teams throughout the sales process for asset-finance transactions
• Responsible for integrating tax, accounting, credit, and financial constraints in lease optimization models
• Prepares pricing and economic analyses for clients and coordinates with internal functional groups
• Work independently with limited direction and on strategic analytic assignments

Product Specialist III, Pricing Specialist

Financial Crime

• Owns and manages the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) process for relationship management teams.
• Engages with prospects and current clients to accurately review AML/KYC information in order to facilitate legal entity onboarding, KYC record expansions and maintenance activities, per bank policy standards.
• Maintains and manages current portfolio of periodic reviews/refreshes for US and non-US entities, ensuring that client documents and supplemental information are received in a timely manner, reviewed for accuracy, and meet policy standards in order to complete the review/refresh on time.
• Maintains a high level of organization, data management, and time management skills to continuously move onboarding, expansions and periodic review/refresh activities, audit, and/or remediation efforts forward.
• Adheres to bank privacy policies in securing Non-Public Personal Information (NPPI) obtained as part of AML/KYC activities.

KYC/AML Specialist

Financial Planning and Analysis

• Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions
• Recommends banking and investments strategies that align with client financial goals and needs
• Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds
• Mitigates and controls risk as part of daily activities
• Identifies and engages potential new clients through referrals or financial center clientele
• Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended

Financial Solutions Advisor – Western Long Island Market

Manager

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Manage portfolio of issues and risks to ensure compliance with Service Levels set with Client Services and Issues Management standards

Senior Business Control Specialist – Issue Manager

Product Manager

• Generates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain.
• Communicates the program vision and roadmap to stakeholders, product owners and the teams.
• Oversees the budget(s) for one or more products by working closely with finance partners on both personnel and non-personnel expenses.
• Provides input into defining business capabilities and aligning them to products or creating new products to support them.
• Ensures product availability by partnering closely with demand and capacity teammates.
• Develops business cases for new products and additional features for existing products.
• Partners with the product owners and the teams to ensure that optimum value is obtained through technology and subject-matter expertise and understanding of the business and industry trends.

Technology Product Manager

• Actively developing and supporting strategies to identify and deliver credit opportunities to Financial Advisors' existing wealth management clients and prospects.
• Ensuring wealth management clients are knowledgeable of the Banks full suite of GWIM credit solutions.
• Supporting the flawless delivery of these solutions through a high-touch advisor/client experience.
• Establishing new credit relationships with the financial advisors wealth management clients/ prospects.
• Supporting/expanding existing GWIM credit relationships with the intent of generating balance and revenue growth with appropriate risk-adjusted returns.
• Working with Financial Advisors, Wealth Management Clients, GWIM Custom Lending Credit Executives, GWIM Credit leadership, Risk Management and other specialist organizations to meet these objectives.

Credit Officer, Global Wealth & Investment Management

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources
• Accurately and efficiently processing cash transactions
• Having deep conversations to gain knowledge of financial and life priorities and connecting clients to solutions

Relationship Banker – Bilingual Spanish

System Administrator

• Responsible for the Operational support of LINUX/UNIX-based messaging systems
• Primarily responsible for system availability, troubleshooting/triage for production problems
• Participates in a service monitoring function with responsibilities in areas of incident and problem management
• Role will contribute to product/service design, development and implementation deliverables
• Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor
• Typically 5 or more years of Linux systems experience

Collaboration Operations System Administrator – LINUX/UNIX

• Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
• Accurately and efficiently processing cash transactions for clients as needed.
• Having deep conversations with clients to gain in-depth knowledge of the financial and life priorities.
• Connecting clients to solutions that meet the financial goals.
• Executing the bank's risk culture and striving for operational excellence.
• Building relationships with clients to meet financial needs.
• Following established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Managing financial center traffic, appointments, and outbound calls effectively.
• Driving the client experience.
• Managing cash responsibilities.

Human Resources

• Developing Human Resources (HR) strategies for large, complex business units
• Managing the strategic delivery of Enterprise and Line of Business specific HR priorities
• Partnering with business leaders to align programs with Enterprise culture
• Managing critical workforce activities, including headcount reporting and analytics
• Collaborating with compensation and talent acquisition to provide guidance on employee compensation

Human Resources Manager – Global Technology

Full-stack Engineer

• Develop and deliver complex requirements to accomplish business goals
• Ensure that software is developed to meet functional, non-functional and compliance requirements
• Solutions are well designed with maintainability/ease of integration and testing built-in
• Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices
• Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
• Automates manual release activities
• Designs, develops, and maintains automated test suites (integration, regression, performance)

Software Engineer III

• Obtain Securities Industry licenses and complete foundational training
• Acquire, build, and manage client relationships
• Deliver Bank of America’s core banking and investment solutions
• Provide end-to-end comprehensive advice to clients
• Collaborate with core banking and investment partners

Financial Solutions Advisor

Sales

• Lead product expert supporting Global Payment Solutions client sales engagements and account management activities
• Own sales efforts, through proactive prospect lead generation
• Conduct and lead client presentations in person, over the telephone and via WebEx

Treasury Product Sales Manager – II

Customer Support

• Analyze the day-to-day issues, researching, and providing resolution for various issues identified within a business unit
• Building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing
• Supporting continuous improvement of processes by identifying trends and understanding the operations environment
• Perform reporting, analysis, and gap assessments to support operational performance, risk awareness, and decision making
• Develop, maintain, and enhance management reporting, dashboards, executive summaries, and presentations
• Support audit and compliance activities, including issue tracking, remediation coordination, documentation support, and evidence preparation
• Coordinate and support projects related to service quality, associate training, process improvement, internal communications, and operational initiatives
• Participate in weekly and monthly stakeholder forums, supporting status reporting, initiative tracking, and action follow‑ups
• Assist in the administration of bank programs, policies, and procedures, including creation and updates of procedures and job aids
• Apply a strong understanding of Customer Service and/or Global Payment Operations processes to identify risks, inefficiencies, and improvement opportunities
• Collaborate cross‑functionally to support risk mitigation efforts, issue action plan development, and remediation activities
• Report on adherence to policies, standards, and procedures, escalating risks and concerns as appropriate
• May assist with or direct workflow activities for assigned initiatives to ensure timely and accurate delivery of work
• Support continuous improvement efforts by contributing data‑driven insights and recommendations
• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status

AWS Cloud Architect

Product Specialist III, Pricing Specialist

KYC/AML Specialist

Financial Solutions Advisor – Western Long Island Market

Senior Business Control Specialist – Issue Manager

Technology Product Manager

Credit Officer, Global Wealth & Investment Management

Relationship Banker – Bilingual Spanish

Collaboration Operations System Administrator – LINUX/UNIX

Relationship Banker – Bilingual Spanish

Human Resources Manager – Global Technology

Software Engineer III

Financial Solutions Advisor

Treasury Product Sales Manager – II

Senior Operations Analyst – USD, TFX, ACH Wire Customer Service