Balchem Corporation

Customer Support

• Manage and process customer orders end-to-end, ensuring accuracy, timeliness, and adherence to customer requirements
• Serve as a primary point of contact for customers, proactively managing inquiries, order status, issues, and escalations in a professional and solutions-oriented manner
• Collaborate closely with Product Management to support product launches, product changes, customer-specific requirements, and issue resolution
• Partner cross-functionally with Supply Chain, Production, and Planning to ensure order fulfillment aligns with inventory availability, production schedules, and customer commitments
• Work with domestic and international customer service teams to ensure consistent communication, process alignment, and global account support
• Coordinate with logistics, shipping, and freight forwarders for domestic and international shipments, including export documentation, SLI completion, and freight quote management
• Proactively identify supply or fulfillment risks and communicate mitigation plans to internal stakeholders and customers
• Handle complex customer issues including complaints, returns, and credits with a high level of ownership and follow-through
• Drive continuous improvement by identifying process inefficiencies and recommending solutions to enhance customer service and cross-functional workflows
• Support onboarding and mentoring of junior CSR team members as needed
• Maintain compliance with all company safety policies and procedures
• Perform other related duties as required

Senior Customer Support, Logistics Specialist

QA Engineer

• The Quality Assurance (QA) Technician performs quality assurance duties as needed to support plant operations
• Examines Company facilities to ensure standards are maintained and product integrity is preserved
• Monitors cleaning and sanitation procedures and performs product testing
• Directly reports to the Quality Assurance Supervisor for proper direction, interpretation, and evaluation
• Maintains and guarantees SensoryEffects Cereal Systems quality and safety standards
• Work with Production Manager to monitor and document the safety and quality of raw and finished products; report any deviation from quality of service that may become a potential liability
• Provide proper forms and control samples to shift leaders and operators as needed for production
• Assist and monitor cleaning and sanitation procedures; assist with research and development (R&D) projects
• Perform QA testing during the course of production, including, but not limited to, moisture, sensory, and granulation analysis; resolve all quality problems
• Monitor timeliness and completeness of QA procedures and documentation, i.e., equipment line clean-outs, Master Sanitation Schedule (MSS) duties, Critical Control Point/Control Point (CCP/CP) procedures, etc.
• Ensure all paperwork is complete in an accurate and timely manner; ensure the documentation complies with Company standards
• Perform other duties as assigned
• Adhere to all Company policies and procedures, i.e. personnel, safety, and equipment maintenance and upkeep
• Become proficient in areas of production and safety policies and procedures (accident/injury reporting, blood borne pathogens, confined spaces, emergency evacuation, equipment operation/maintenance, hazard communication, ladders, lockout/tag out, personal protective equipment, etc.)

Quality Assurance Technician

Sales

• Further develop Balchem's Plant Nutrition business in the Southeast region
• Develop existing customer base in SE and add additional distribution opportunities
• Establish and maintain industry contacts that lead to sales
• Actively promote Balchem's TEAM tissue analysis tool
• Prepare technical plant nutrition presentations
• Develop relationships with new and existing customers
• Gather data on agribusiness trends and competitive intelligence
• Make recommendations for opportunities to maximize sales
• Meet established sales quotas and revenue goals
• Provide technical support in product sales

Southeast Regional Sales Manager

Administrative Assistant

• This position is responsible for but not limited to providing administrative and Human Resources support, including correspondence, filing, mail distribution, upkeep of records, onboarding new employees and coordination of schedules and/or meetings.
• This role will also assist HR functions such as new hire training, onboarding, tracking temporary employees' attendance, timesheet upkeep for temps, and processing temp payroll.
• Purchasing and receiving of MRO parts.
• Closes operational job tickets within our ERP system.
• Maintain confidentiality of correspondence, documents, discussions, meetings and telephone calls.
• Oversee the operation of office machines such as copier/fax, phone and mail machine and computer equipment.
• Design and edit drafts of correspondence, reports, forms, charts, memos, and other documents as needed.
• Manage inventory of office supplies and initiate orders.
• Perform data entry for special on-going projects.
• Comply with applicable laws/regulations, as well as company policies/procedures.
• Perform daily clerical duties such as answering and screening telephone calls, taking messages, sorting and distributing incoming mail and faxes, copying and collating, and other routine duties necessary to assist senior personnel and departmental management.
• Assist in the hiring process, including new hire paperwork, coordination of new hire processes, and conducting new hire training.
• Monitor and track temporary employee attendance, ensure accurate timesheet entry, and support temp payroll processing.
• Coordinates various arrangements for applicable meetings and company events to include holiday party and summer event.
• Follows all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards.
• Perform other duties as assigned by plant management and Human Resources Manager.

• This position is responsible for but not limited to providing administrative and Human Resources support, including correspondence, filing, mail distribution, upkeep of records, onboarding new employees and coordination of schedules and/or meetings.
• Oversee the operation of office machines such as copier/fax, phone and mail machine and computer equipment.
• Monitor and track temporary employee attendance, ensure accurate timesheet entry, and support temp payroll processing.

• The QA Coordinator provides necessary support to Quality Team Members and customers in administering and completing essential duties and responsibilities for the department
• Supports all day-to-day activities of QA team members, QA processes and procedures
• Effective use of communication skills to keep customers, employees and vendors advised and updated with key quality information
• Maintains and guarantees Balchem Corporations quality and safety standards
• Directly reports to the Quality Assurance Manager for proper direction, interpretation, and evaluation

Quality Assurance Coordinator

Social Media Manager

• Support day-to-day community engagement across platforms including LinkedIn, Instagram, and YouTube
• Drive engagement across our online communities and real-time interaction through content creation
• Manage comment and direct message management, trend monitoring, and performance reporting
• Engage with our social communities by liking, commenting, and responding to mentions
• Support content calendars, post scheduling, and outreach
• Track social and community performance metrics
• Help maintain dashboards and compile reports that inform future content strategy
• Collaborate with the Digital Marketing team to support integrated campaigns
• Conduct basic research on trends, competitors, and digital marketing best practices

Social Media Intern

• Work with Production Manager to monitor and document the safety and quality of raw and finished products; report any deviation from quality of service that may become a potential liability
• Provide proper forms and control samples to shift leaders and operators as needed for production
• Assist and monitor cleaning and sanitation procedures; assist with research and development (R&D) projects
• Perform QA testing during the course of production, including, but not limited to, moisture, sensory, and granulation analysis; resolve all quality problems
• Monitor timeliness and completeness of QA procedures and documentation, i.e., equipment line clean-outs, Master Sanitation Schedule (MSS) duties, Critical Control Point/Control Point (CCP/CP) procedures, etc.
• Ensure all paperwork is complete in an accurate and timely manner; ensure the documentation complies with Company standards
• Perform other duties as assigned
• Adhere to all Company policies and procedures, i.e. personnel, safety, and equipment maintenance and upkeep
• Become proficient in areas of production and safety policies and procedures (accident/injury reporting, blood borne pathogens, confined spaces, emergency evacuation, equipment operation/maintenance, hazard communication, ladders, lockout/tag out, personal protective equipment, etc.)

Quality Assurance Technician – 3rd Shift

• Responsible for development and performance of the regional quality team.
• Builds strong cross functional relationships and demonstrates ability to effectively influence sites strategy.
• Develops a culture that drives quality improvements and efficiently interfaces with operational excellence processes.
• Develop and deliver training programs focused on food safety and quality.
• Communicate effectively with internal and external customers.
• Timely escalation and communication of food safety, quality, financial issues.
• Effectively cascade goals using tools such as SMART goals.
• Aligns with teams on standard work.
• Motivates and builds team strength.
• Accountable for the effective application of Product Safety, Product Quality and prerequisite systems regionally.
• Ensures these systems effectively interface with change control and commercialization processes.
• Strong ability to root cause issues and eliminate the cause or implement engineering or systems improvements to enact robust prevention.
• Applies use of basic root cause tools.
• Accountable for an effective internal audit program and ensures systems are working to reduce risk, and that corrective actions are completed.
• Drives priorities that have largest positive impact on key performance indicators and metrics including but not limited to; Inspection/Compliance performance, First Pass Quality, Complaints, Disposals, Inventory Health, Customer Responsiveness, CAPA closure and effectiveness, systems performance, environmental & sanitation performance.
• Ensures that response to customers, inspectors and auditors are professional, timely, and in scope.
• Collaborates with R&D, Production, and commercial teams in the development and preparation for production of new Products, Processes, and Equipment to support new product/customer launches.
• Ensures the process quantifies the probability of success and clearly communicates the risks and proposed mitigations as an outcome of first-time makes.
• Interface with operational excellence programs to maximize effectiveness.
• Provide support and aid in preparation for customer visits and external audits.
• Share best practices and integrate quality systems across sites.

Quality Assurance Regional Manager

• Responsible for development and performance of the regional quality team
• Builds strong cross functional relationships and demonstrates ability to effectively influence sites strategy
• Develops a culture that drives quality improvements and efficiently interfaces with operational excellence processes
• Develop and deliver training programs focused on food safety and quality
• Communicate effectively with internal and external customers
• Timely escalation and communication of food safety, quality, financial issues
• Effectively cascade goals using tools such as SMART goals
• Aligns with teams on standard work
• Motivates and builds team strength
• Accountable for the effective application of Product Safety, Product Quality and prerequisite systems regionally
• Ensures these systems effectively interface with change control and commercialization processes
• Strong ability to root cause issues and eliminate the cause or implement engineering or systems improvements to enact robust prevention
• Applies use of basic root cause tools
• Accountable for an effective internal audit program and ensures systems are working to reduce risk, and that corrective actions are completed
• Drives priorities that have largest positive impact on key performance indicators and metrics including but not limited to; Inspection/Compliance performance, First Pass Quality, Complaints, Disposals, Inventory Health, Customer Responsiveness, CAPA closure and effectiveness, systems performance, environmental & sanitation performance
• Ensures that response to customers, inspectors and auditors are professional, timely, and in scope
• Collaborates with R&D, Production, and commercial teams in the development and preparation for production of new Products, Processes, and Equipment to support new product/customer launches
• Ensures the process quantifies the probability of success and clearly communicates the risks and proposed mitigations as an outcome of first-time makes
• Interface with operational excellence programs to maximize effectiveness
• Provide support and aid in preparation for customer visits and external audit
• Share best practices and integrate quality systems across sites

Manager

• Provide close coaching and support to Plant Managers and staff on achieving a zero injury work environment.
• Analyzes and evaluates current EH&S programs, policies, and practices.
• Implements, and maintains EH&S programs and policies to minimize safety risks.
• Establishes EH&S monitoring programs to ensure activities meet requirements.
• Manages, coordinates and implements the Company Critical To Life standards.

Senior Customer Support, Logistics Specialist

Quality Assurance Technician

Southeast Regional Sales Manager

Administrative Assistant

Administrative Assistant

Quality Assurance Coordinator

Social Media Intern

Quality Assurance Technician – 3rd Shift

Quality Assurance Regional Manager

Quality Assurance Regional Manager

Regional EHS Manager