Backpack Healthcare

Compliance

• Oversee the quality assurance operations and ensure compliance with regulations
• Develop and implement quality improvement initiatives
• Collaborate with the clinical team to enhance service delivery
• Monitor and evaluate compliance with established standards

Quality and Compliance Manager

Billing Specialist

• Obatining Missing Insurance Information:
• Proactively communicate with patients via phone, email, or text to gather necessary insurance information that is incomplete or missing.
• Verification of Benefits:
• Accurately verify patient benefits and eligibility using Waystar, Availity, or through insurance provider portal.
• Addressing Patient Balance Inquiries:
• Respond professionally to incoming patient calls using the prescribed greeting.
• Billing Disputes:
• Identify disputes that cannot be resolved at your level and successfully transfer these to the designated third-party billing vendor.
• Assigned Departmental Projects:
• Participate in departmental projects as assigned.

Operations

• Oversee day-to-day operations for all clinical programs, ensuring alignment with Backpack’s strategic goals, compliance standards, and performance expectations.
• Monitor and manage key performance indicators (KPIs) such as documentation timeliness, show rates, completion rates, and family therapy utilization.
• Support program leaders and supervisors in managing caseload distribution, scheduling efficiency, and adherence to clinical standards.
• Partner with HR and leadership to ensure appropriate staffing levels, onboarding, supervision, and professional development for clinicians.
• Implement systems and workflows that optimize service delivery, streamline communication, and improve documentation compliance.
• Collaborate with Quality Assurance and Compliance teams to address audit findings, corrective action plans, and policy updates.
• Drive initiatives that promote staff engagement, retention, and clinical excellence through data-informed decision making.
• Facilitate interdepartmental communication to ensure alignment between Clinical Operations, Care Coordination, and Programs.
• Contribute to budget management, resource allocation, and contract performance monitoring.
• Provide leadership coverage in the absence of the Head of Clinical Programs & Operations or other key leadership members.
• Maintain 5 hours/week of clinical availability for new intakes and/or clinical coverage.
• Rotating on-call availability for clinical emergencies.

Clinical Services and Operations Manager

Therapist

• Deliver individual, family, or group therapy sessions via telehealth for approximately 26 sessions per week
• Preferred hours 3p-9p and one weekend day per week
• Complete intakes, assessments, and treatment plans tailored to client needs
• Collaborate with psychiatrists, PMHNPs, and fellow clinicians
• Maintain accurate and timely clinical documentation in our EHR
• Empower families with tools, education, and ongoing support

Quality and Compliance Manager

Billing Specialist

Clinical Services and Operations Manager

Psychotherapist, LCPC, LCSW-C, LCMFT