Azurreo

Network Operations

• Monitor network health, alarms, and service availability.
• Identify, troubleshoot, and escalate network incidents according to established procedures.
• Coordinate with internal teams, customers, and external vendors to resolve technical issues.
• Track incidents through to resolution while maintaining accurate documentation.
• Monitor operational KPIs and prepare regular reports.
• Perform root cause analysis for recurring incidents and recommend corrective actions.
• Support continuous service improvement initiatives.
• Ensure compliance with operational processes and service level agreements (SLAs).
• Provide professional technical support in English.

Telecom NOC Engineer

Customer Support

• Respond to customer inquiries via email, ticketing systems, and other communication channels.
• Provide professional, friendly, and timely customer support.
• Troubleshoot Tier 1 technical issues related to hosting and network services.
• Assist customers with DNS, SSL certificates, FTP, email configuration, and basic networking.
• Accurately document all customer interactions and technical findings within ticketing and CRM systems.
• Escalate complex technical issues to senior engineers with clear documentation.
• Follow up with customers to ensure issues are resolved and expectations are met.
• Monitor open support tickets and ensure they are progressing according to internal service levels.
• Collaborate closely with engineering teams to resolve customer issues efficiently.
• Contribute to internal knowledge base articles and technical documentation.
• Identify recurring customer issues and suggest improvements to support processes.
• Support continuous improvement initiatives within the Customer Support department.

Customer Support Coordinator

Administrative Assistant

• Coordinate business travel arrangements, including flights, hotels, transportation, and itineraries.
• Track and monitor international shipments and deliveries.
• Organize, maintain, and update company contracts and administrative documentation.
• Support expense tracking and maintain operational reports and internal dashboards.
• Perform data entry while ensuring accuracy across company records.
• Prepare, organize, and maintain digital files and documentation.
• Coordinate administrative tasks across multiple departments.
• Assist with scheduling meetings, calendar coordination, and general administrative support.
• Follow up on outstanding administrative actions to ensure timely completion.
• Support the continuous improvement of internal administrative processes.

Quality Specialist

• Supervise daily site stability and performance to ensure consistent service quality.
• Identify, analyze, and escalate incidents with high attention to detail.
• Liaise between internal teams and external partners to ensure timely issue resolution.
• Track QoS metrics and maintain rigorous documentation and follow-ups.
• Drive continuous improvement through root cause analysis and preventive action plans.
• Provide professional communication on customer-facing topics to ensure high satisfaction.

Quality of Service Specialist

Marketing Operations

• Monitor shared outbound sales inboxes and respond to prospects using approved templates and guidelines
• Ensure timely follow-up with prospects and maintain ongoing communication
• Maintain accurate and up-to-date CRM records
• Organize contacts, opportunities, and sales activities
• Categorize incoming responses (Interested, Follow-up Later, Not Interested, Unsubscribe, etc.)
• Escalate qualified sales opportunities promptly to the Sales team
• Support outbound marketing campaigns and operational activities
• Maintain high standards of data quality and organization
• Assist with administrative and operational tasks related to marketing and sales
• Work closely with the Marketing Manager to improve processes and operational efficiency

Marketing and Sales Operations Assistant

People Operations

• Help ensure that employees have a smooth and positive experience from onboarding through their day-to-day journey with Azurreo.
• Preparing employment contracts, amendments, certificates, and HR documentation.
• Maintaining accurate employee records and personnel files.
• Monitoring contract renewals and probation periods.
• Tracking employee leave balances and HR-related data.
• Supporting monthly payroll preparation and validation.
• Acting as a first point of contact for employee questions and requests.
• Following up on HR-related inquiries and ensuring timely responses.
• Coordinating onboarding activities for new team members.
• Supporting initiatives that improve employee engagement and experience.
• Helping improve and streamline HR processes.

Telecom NOC Engineer

Customer Support Coordinator

Administrative Assistant

Quality of Service Specialist

Marketing and Sales Operations Assistant

HR & People Operations Coordinator