Azurreo

Customer Support

• Serve as primary liaison for global telecom clients and enhance customer satisfaction
• Provide Tier 1 support via phone, email, and chat for server, network, and software issues
• Troubleshoot DNS, SSL, FTP, and network protocol configurations
• Guide customers through technical solutions and system installations
• Document all interactions in CRM systems with technical accuracy
• Escalate unresolved issues with comprehensive diagnostics and maintain proactive communication
• Contribute to knowledge base development and internal documentation
• Identify service improvement opportunities through trend analysis and participate in workflow optimization initiatives

Customer Support Coordinator