Customer Support Coordinator

Azurreo

Customer Support Coordinator providing technical support for Azurreo’s customers in a remote capacity. Resolving Tier 1 technical issues while maintaining a high level of customer satisfaction.

Posted 7/19/2026full-timeRemote • 🇸🇾 SyriaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 technical support, including troubleshooting DNS, SSL, FTP, and basic networking issues. Strong communication and organizational skills are essential for managing customer inquiries and collaborating with engineering teams in a remote environment.

Highest-signal resume keywords

Technical Support ExperienceDNS TroubleshootingSSL Certificate ManagementTicketing Systems ProficiencyFluent English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDNSSSLFTPBasic NetworkingTroubleshootingAnalytical ThinkingDocumentationCustomer InteractionCRM Systems

Soft Skills

Excellent CommunicationCustomer ServiceOrganizational SkillsTime ManagementProblem-Solving

Tools & Technologies

Ticketing SystemsCRM Platforms

Industry Keywords

Information TechnologyComputer ScienceTelecommunicationsCustomer SupportHelpdesk

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Respond to customer inquiries via email, ticketing systems, and other communication channels.
Provide professional, friendly, and timely customer support.
Troubleshoot Tier 1 technical issues related to hosting and network services.
Assist customers with DNS, SSL certificates, FTP, email configuration, and basic networking.
Accurately document all customer interactions and technical findings within ticketing and CRM systems.
Escalate complex technical issues to senior engineers with clear documentation.
Follow up with customers to ensure issues are resolved and expectations are met.
Monitor open support tickets and ensure they are progressing according to internal service levels.
Collaborate closely with engineering teams to resolve customer issues efficiently.
Contribute to internal knowledge base articles and technical documentation.
Identify recurring customer issues and suggest improvements to support processes.
Support continuous improvement initiatives within the Customer Support department.

Requirements

What you’ll need

Currently residing in Syria.
Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or a related field.
1–3 years of experience in Technical Support, IT Support, Helpdesk, Customer Support, or a similar technical role.
Fluent English (written and spoken).
Excellent communication and customer service skills.
Strong troubleshooting and analytical thinking abilities.
Good understanding of: DNS, SSL, FTP, Basic networking concepts.
Experience using ticketing systems or CRM platforms.
Excellent organizational and time-management skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Comfortable working independently in a fully remote environment.
Reliable internet connection and a suitable remote working setup.

Benefits

Comp & perks

Competitive salary.
Fully remote work from anywhere in Syria.
Stable, full-time employment.
Structured onboarding and comprehensive training.
Direct mentoring from experienced technical leaders.
Exposure to international clients and global technology projects.
Continuous learning and professional development opportunities.
Career growth opportunities within Azurreo.
Performance-based salary reviews and internal promotion opportunities.
Friendly, collaborative, and multicultural work environment.