Quality of Service Specialist

Azurreo

QoS Specialist ensuring site stability and service delivery for Azurreo. Liaising with teams and providing customer support to strengthen operations.

Posted 7/13/2026full-timeRemote • 🇱🇧 LebanonMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in QoS metrics tracking, network supervision, and technical customer-facing communication. Capable of driving continuous improvement through analytical problem-solving and effective collaboration with internal and external stakeholders.

Highest-signal resume keywords

QoS Metrics TrackingNetwork SupervisionTechnical Customer-Facing ExperienceRoot Cause AnalysisProficient English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

QoSNetwork SupervisionOperations ManagementRoot Cause AnalysisIncident AnalysisDocumentationPerformance MonitoringPreventive Action PlansService Quality AssuranceTechnical Analysis

Soft Skills

Attention to DetailProactive ManagementAnalytical ThinkingMulti-Priority ManagementProfessional Communication

Certifications & Qualifications

Bachelor’s Degree in Technical Field

About the role

Key responsibilities & impact

Supervise daily site stability and performance to ensure consistent service quality.
Identify, analyze, and escalate incidents with high attention to detail.
Liaise between internal teams and external partners to ensure timely issue resolution.
Track QoS metrics and maintain rigorous documentation and follow-ups.
Drive continuous improvement through root cause analysis and preventive action plans.
Provide professional communication on customer-facing topics to ensure high satisfaction.

Requirements

What you’ll need

Bachelor’s degree in a technical field.
4+ years in QoS, network supervision, or operations.
Proven experience in technical customer-facing roles.
Proficient written and spoken English for global client interaction.
Immediate contributor with no other professional or academic commitments.
Analytical, proactive, and capable of managing multiple priorities.

Benefits

Comp & perks

Competitive Compensation: A comprehensive salary package.
100% Remote in a Full-time position: 9 AM to 6 PM local time + 1 hour break.
Paid Time Off: Inclusion of paid leave and recognition of National Public Holidays.
Professional Tools: Provision of a company PC to support your remote workspace.
Growth & Development: Dedicated training and mentorship to ensure you become an immediate contributor and excel in your role.
Overtime: Fully compensated Required depending on operational needs May include coordination across time zones.