Azenta Life Sciences

Operations

• Sample receipt and QC, coordinating and triaging shipments to appropriate departments/vendors, sample shipment receipt verification by either paper form or database
• Work across functional areas within R&D to appropriately triage incoming shipments to support clinical and preclinical trial timelines
• Freezer defrosting and cleaning, destruction of samples as permitted, and return of samples back into inventory
• Coordinate with Azenta On-site leadership to anticipate customer needs
• Perform project task(s) to best of ability as assigned by Azenta Customer Site leadership
• Serve as a REES On-call tech a minimum of 1 week per month in the event of temperature excursions planned or otherwise
• Initiate communication with multiple contacts within customer site to maintain or cultivate relationships and gather intelligence about customers' needs and problems
• Assist others in resolving technical or operational problems to ensure an accurate and timely resolution
• Maintain a safe work environment by following all established safety and universal precautions guidelines and procedures
• Ensure adherence to all Azenta & BMS quality and safety policies and SOPs as well as assigned location safety policies
• Follow GCP and GLP guidelines; and adhere to specific BMS policies and procedures outlined in training courses, work instructions, and BMS SOPs
• Database entry into Watson LIMS, POLARIS, LabMatrix IT systems, and REES (with potential for other databases as well) in order to support normal Specimen Library operations and study design changes needed due to protocol amendments
• Assist with issue resolution, documentation and tracking of sample and manifest issues across preclinical and clinical studies

Customer Site Operations Technician

Field Engineer

• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems
• Interface with customers to ensure contract SLA & customer satisfaction levels are maintained
• Maintain a safe and clean working environment adhering to Azenta's and customer’s work protocols
• Submit reports on all support activities as defined and required
• Provide weekly system performance summaries including issue pareto analysis and root cause / corrective actions

Field Service Engineer, Life Sciences

Sales

• Development and execution of commercial strategies
• Exhibiting an in-depth understanding of the genomics and synthesis market
• Establishing and maintaining strong customer relationships
• Working closely with all functions to drive profitable revenue growth and customer satisfaction
• Evolving the organizational structure to support the business strategy
• Developing and managing key business processes
• Focusing the organization on achieving objectives of driving significant growth
• Leading and developing the sales team to build capability and competence
• Advocating for the customer and product quality
• Leading the activities of the team, setting quotas, defining goals for sales optimization
• Budget Forecasting and Monitoring: Develop, forecast, and monitor budgets to ensure efficient utilization.

Senior Manager, Regional Sales

Accounting Manager

• Own inventory and cost accounting activities for the Stores Group, ensuring accurate and timely reporting in accordance with U.S. GAAP.
• Support monthly and quarterly close by preparing and reviewing cost-related journal entries, inventory reserves, reconciliations, and flux analysis.
• Analyze manufacturing variances (material, labor, overhead) and partner with operations to identify root causes and improvement opportunities.
• Manage and maintain standard cost data, supporting leading the annual standard cost-setting process, including material pricing, labor, and overhead cost pools.
• Lead Excess & Obsolete (E&O) inventory analysis and reserve calculations, driving enhanced visibility into inventory risk and aging.
• Partner with supply chain, operations, and manufacturing teams to improve inventory accuracy, cost transparency, and process efficiency.
• Support lead physical inventory counts and cycle counts, ensuring compliance with internal controls and SOX requirements.
• Develop and enhance cost and inventory reporting, dashboards, and analytics to support operational and financial decision-making.
• Serve as a primary finance contact for cost accounting and inventory topics for internal stakeholders and auditors.
• Liaison with external auditors and internal auditors to perform inventory controls and provide appropriate audit evidence.
• Identify and implement process improvements to strengthen controls, streamline close activities, and improve data quality.

Cost Accounting Manager

Technician

• Responsible for registering, labeling, retrieving, and discarding irreplaceable biological and production materials as assigned
• Perform all functions methodically and in accordance with Standard Operating Procedures (SOPs)
• Adhere to FDA Good Practices (GMP, GTP, GLP, GDP), International Organization of Standards (ISO), and College of American Pathologists (CAP) standards
• Handle materials in a manner that maintains required temperatures
• Utilize the Company Inventory Management System for all sample handling tasks
• Perform quality control checks and investigate issues encountered in registration or retrieval of materials
• Assist with upkeep of the facility

Biobank Technician I

Manager

• Manage the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites
• Ensure this through adequate reporting management and system maintenance, excellent communication with external customers and internal specialists as well as a keen sense for efficient processes and a fascination for technology
• Key ownership and management of customer escalations
• Enforce and promote a positive safety culture; Manage and drive safety compliance
• Coordinate the planning, development, and implementation of repair, upgrades, and preventive maintenance procedures to maintain system operations
• Provides input for team and FSE development plans
• Build and maintain regular communication with cross functional teams to ensure customer service effectiveness
• Assists in interviewing and hiring new Field Service Technicians and supports onboarding/offboarding process as needed
• Maintain industry standard utilization percentage as measured in our existing Service System utilizing Salesforce for scheduling team
• Support activities resulting in accurate and effective PM planning - Ensures company policies and procedures are followed by team members
• Understand the key financial drivers and subsequent impact on the business
• Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment
• Review/Approve the team’s operating expenses and identifies spending trends and methods to optimize the budget/expense

Field Service Manager

• Install, modify, repair, diagnose, and perform preventive maintenance on cryogenic storage equipment
• Support customers using automated cryo storage systems and ensure optimal system performance
• Maintain a safe and compliant working environment with safety protocols
• Accurately document service activities through Service Reports, Status Reports, and performance summaries
• Respond productively to changing priorities, including system alerts and escalations
• Act as a point of contact for customers and internal Azenta management
• Provide weekly system performance summaries and support KPI measurement requests

Field Service Engineer, Cryogenic Solutions

• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems
• Interface with customers to ensure contract SLA & customer satisfaction levels are maintained
• Maintain a safe and clean working environment by conforming to work protocols and policies
• Provide weekly system performance summaries that report number of system events and root cause / corrective actions
• Assist with sample migration from old format to new format and load into customer Store

Product Marketing

• Develop, implement, and measure strategic marketing plans and tactics globally using a customer-centric approach, helping to drive awareness, consideration, and purchase.
• Formulate and execute marketing plans that leverage detailed analyses of customer segments, competitor activity, business trends, and market opportunities in partnership with product management.
• Ensure alignment with business strategy and goals as defined by the business leadership team.
• Develop market launch strategy, implementation and sustaining plans supporting new product introductions to achieve revenue goals.
• Drive incorporation of the product and services portfolio into broader customer workflows and customer journeys.
• Optimize and develop engaging digital marketing content, including web, video, social media, programmatic display, paid search, and email automation.
• Lead participation in key industry and company-organized conferences, webinars, and virtual events, finding opportunities to showcase products and data.
• Collaborate with team members and contribute strategic insight and content related to pan-Azenta awareness campaigns.
• Collaborate with commercial and regional colleagues to ensure sales enablement effectiveness.
• Assist with development of sales training and customer education material in collaboration with product management, R&D, and commercial teams.
• Oversee campaign reporting and lead generation funnels driven by marketing activities.
• Interact with senior leadership related to marketing strategy and results.

Customer Site Operations Technician

Field Service Engineer, Life Sciences

Senior Manager, Regional Sales

Cost Accounting Manager

Biobank Technician I

Field Service Manager

Field Service Engineer, Cryogenic Solutions

Field Service Engineer, Life Sciences

Global Product Marketing Manager – Sample Repository Services, Informatics