Azenta Life Sciences

Technical Customer Success

• Serve as the primary post-sales technical point of contact for assigned customers
• Build trusted relationships with customer stakeholders across scientific, technical, and operational functions
• Proactively identify risks, opportunities, and unmet needs to drive customer value and retention
• Ensure a high-quality customer experience throughout onboarding, implementation, and ongoing engagement
• Lead complex customer initiatives from kickoff through successful resolution, including implementations, escalations, and optimization projects
• Develop and manage project plans, timelines, and cross-functional deliverables
• Drive accountability across internal teams to meet commitments and deadlines
• Partner with Technical Sales, Applications, Service, and Product teams to deliver integrated customer solutions
• Identify and communicate product improvement opportunities based on customer feedback
• Monitor customer health, adoption metrics, and success outcomes
• Identify expansion opportunities in partnership with Sales

Director, Technical Customer Success

Support Engineer

• Coordinate with on-site leadership to anticipate customer needs
• Perform project task(s) to best of ability as assigned by on-site leadership
• Perform or facilitate the creation of client specific SOPs, Project Definitions and other customer documents
• Sample receipt and QC, coordinating and triaging shipments to appropriate departments/vendors, sample shipment receipt verification by either paper form or database (chain of custody is critical to ensure sample integrity)
• Freezer defrosting and cleaning, destruction of samples as permitted, and return of samples back into inventory
• Ability and willingness to work with LN2 (after appropriate training is received)

Customer Site Support Technician

Account Manager

• Achieve annual sales goals within defined accounts through the development, maintenance, and enhancement of customer relationships.
• Drive growth by developing and successfully executing account management strategies.
• Collaborate with Marketing on creating a marketing plan, registering/planning/attending local vendor shows, creating and executing on campaigns.
• Work cross-functionally with complimentary Account Managers, Inside Sales, Technical Support and Corporate Accounts ensuring effective collaboration of resources to deliver on client needs.

Outside Sales

• Drive growth by promoting and selling our clinical temperature-management solutions.
• Expand market presence, build long‑term customer relationships, and develop strategic partnerships.
• Develop and execute a strategic sales plan aligned with medical device business objectives.
• Achieve annual sales targets by managing key accounts, generating leads, and nurturing customer relationships.
• Deliver quarterly and annual forecasts, providing accurate reporting using Salesforce.
• Conduct on‑site product demonstrations, including device operation and safety features.
• Support clinicians and biomedical engineering teams with technical information and training.

Account/Territory Sales Manager, Medical Devices, South Germany

Account Executive

• Generate and qualify new leads for Azenta’s Consumables & Instrumentation portfolio within the Sample Management Solutions business
• Engage prospects across sample management facilities, biobanks, and the broader life sciences market
• Follow up on inbound, ecommerce, tradeshow, webinar, and marketing-generated leads; assess customer needs and prepare high‑quality handoffs to Field Sales
• Conduct proactive outreach via email, social media, digital campaigns, and light cold calling to expand the opportunity pipeline
• Manage the early sales cycle in your territory and maintain accurate records of leads, activities, and opportunities in Salesforce (SFDC)
• Collaborate with Marketing to support promotional initiatives and strengthen brand awareness for Azenta’s sample management solutions
• Build trusted relationships with prospective customers, understanding their sample handling challenges and communicating how Azenta products minimize risk, improve sample quality, and enhance access
• Coordinate closely with Inside Sales Management and support distributor alignment where early‑stage lead qualification benefits channel sales
• Work cross‑functionally with internal teams to ensure a seamless customer experience and support business needs

Sales Representative – C&I, Inside Sales UK

Field Engineer

• Install, configure, maintain, diagnose, and repair Azenta C&I hardware and software systems at customer locations.
• Perform preventive maintenance and system inspections to ensure equipment reliability and compliance with quality standards.
• Interface directly with customers to support service agreements, meet SLA expectations, and promote a positive service experience.
• Maintain a safe, clean, and compliant working environment in accordance with Azenta and customer policies.
• Obtain and maintain required equipment service and operational certifications.
• Document all service activities through service, status, and performance reports.
• Respond effectively to escalations, equipment downtime, and changing operational priorities.
• Serve as a point of contact for both customers and internal Azenta stakeholders.
• Provide regular system performance summaries, including event tracking, issue analysis, and root‑cause / corrective action reporting.
• Support additional KPI reporting requirements during the contract period.
• Assist with sample migrations, including transfer from legacy formats into customer stores as needed.

Director, Technical Customer Success

Customer Site Support Technician

Account Manager

Account/Territory Sales Manager, Medical Devices, South Germany

Sales Representative – C&I, Inside Sales UK

Field Service Engineer