Customer Site Operations Technician

Azenta Life Sciences

Customer Site Operations Technician overseeing clinical sample logistics for top pharmaceutical clients. Ensuring operational efficiency in sample management and compliance with safety protocols.

Posted 7/25/2026full-timePrinceton • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sample handling, including receipt, storage, and destruction of preclinical and clinical samples, while adhering to GCP and GLP guidelines. Proficient in database management using Watson LIMS, POLARIS, and LabMatrix IT systems to support specimen library operations.

Highest-signal resume keywords

Sample HandlingGCP ComplianceDatabase ManagementSafety ProceduresTechnical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sample ReceiptSample StorageSample DestructionDatabase EntryLN2 HandlingRadioactive Material Handling

Soft Skills

CommunicationCollaborationRelationship Management

Tools & Technologies

Watson LIMSPOLARISLabMatrixREES

Industry Keywords

Clinical TrialsPreclinical TrialsQuality ControlSafety GuidelinesSOPs

Tech Stack

Tools & technologies

Google Cloud Platform

About the role

Key responsibilities & impact

Sample receipt and QC, coordinating and triaging shipments to appropriate departments/vendors, sample shipment receipt verification by either paper form or database
Work across functional areas within R&D to appropriately triage incoming shipments to support clinical and preclinical trial timelines
Freezer defrosting and cleaning, destruction of samples as permitted, and return of samples back into inventory
Coordinate with Azenta On-site leadership to anticipate customer needs
Perform project task(s) to best of ability as assigned by Azenta Customer Site leadership
Serve as a REES On-call tech a minimum of 1 week per month in the event of temperature excursions planned or otherwise
Initiate communication with multiple contacts within customer site to maintain or cultivate relationships and gather intelligence about customers' needs and problems
Assist others in resolving technical or operational problems to ensure an accurate and timely resolution
Maintain a safe work environment by following all established safety and universal precautions guidelines and procedures
Ensure adherence to all Azenta & BMS quality and safety policies and SOPs as well as assigned location safety policies
Follow GCP and GLP guidelines; and adhere to specific BMS policies and procedures outlined in training courses, work instructions, and BMS SOPs
Database entry into Watson LIMS, POLARIS, LabMatrix IT systems, and REES (with potential for other databases as well) in order to support normal Specimen Library operations and study design changes needed due to protocol amendments
Assist with issue resolution, documentation and tracking of sample and manifest issues across preclinical and clinical studies

Requirements

What you’ll need

Associates degree in related field
2-3 years of experience with handing (receipt, storage, and destruction) preclinical and clinical samples preferred
Bachelor's Degree in Life Sciences preferred
Ability and willingness to work with LN2
Work safely with radioactive materials; follow guidelines for handling, shipping, and disposal of these materials; maintain a safe work environment
Ability to lift to 50 lbs.

Benefits

Comp & perks

Health insurance
401(k) matching