Field Service Manager

Azenta Life Sciences

Field Service Manager overseeing technical and administrative support for Azenta Life Sciences. Responsible for installations, repairs, and customer escalations with a focus on safety compliance.

Posted 6/11/2026full-timeRemote • Florida, New Jersey, New York, North Carolina, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $109,000 - $136,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites
Ensure this through adequate reporting management and system maintenance, excellent communication with external customers and internal specialists as well as a keen sense for efficient processes and a fascination for technology
Key ownership and management of customer escalations
Enforce and promote a positive safety culture; Manage and drive safety compliance
Coordinate the planning, development, and implementation of repair, upgrades, and preventive maintenance procedures to maintain system operations
Provides input for team and FSE development plans
Build and maintain regular communication with cross functional teams to ensure customer service effectiveness
Assists in interviewing and hiring new Field Service Technicians and supports onboarding/offboarding process as needed
Maintain industry standard utilization percentage as measured in our existing Service System utilizing Salesforce for scheduling team
Support activities resulting in accurate and effective PM planning - Ensures company policies and procedures are followed by team members
Understand the key financial drivers and subsequent impact on the business
Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment
Review/Approve the team’s operating expenses and identifies spending trends and methods to optimize the budget/expense

Requirements

What you’ll need

Experience is Salesforce.com is preferred
Must be proficient with MS office products and possess the ability to learn related sales or service software tool
Previous leadership experience especially within a field service team and/or remote employees
Knowledge of mechanical, electrical, electronic, pneumatic and hydraulic systems
Self-motivated individual that demonstrates a high level of autonomy and ability to resolve complex problems and strong decisioning making skills
Capable of creating an environment of support and accountability
Excellent communicator that works well with others and treats employees fairly with strong customer service orientation
Ability to interact and communicate effectively with technicians, support staff, and valued customers
The ability to work in a fast-paced environment and operate remotely from the main office with limited supervision

Benefits

Comp & perks

EOE M/F/Disabled/VET

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceMS Officemechanical systemselectrical systemselectronic systemspneumatic systemshydraulic systemspreventive maintenancerepair proceduresengineering change upgrades

Soft Skills

leadershipcommunicationcustomer serviceproblem-solvingdecision-makingautonomysupportaccountabilityteam collaborationadaptability