Avolta

Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Manager I

Brand Manager

• Collaborates with operational leadership to support sales growth through brand standard execution, product knowledge training, and visual merchandising excellence while monitoring brand compliance metrics
• Partners with operational management to establish and maintain brand-specific customer service standards; provides targeted coaching and brand expertise to enhance customer experiences while supporting the full talent lifecycle including recruiting, hiring, onboarding, and developing specialty staff to ensure consistent brand representation
• Oversees and executes inventory management processes related to brand requirements, working collaboratively with operational teams on strategic stock selection, seasonal transitions, and promotional merchandise planning; ensures full compliance with promotional guidelines and brand partner requirements while maintaining optimal inventory levels that support sales objectives and brand standards
• Conducts regular brand standard audits and store assessments to ensure visual merchandising, product presentation, and brand guideline compliance; makes decisions on corrective actions and provides strategic recommendations to operational teams
• Serves as primary liaison with Commercial team, brand partners and vendors, communicating brand initiatives, seasonal requirements, and promotional needs while ensuring timely execution of brand-directed programs and merchandising resets
• Develops and delivers brand-specific training programs for store associates, focusing on product knowledge, brand storytelling, and customer engagement techniques that align with brand standards and expectations
• Monitors and analyzes brand performance metrics, customer feedback, and sales data related to brand compliance; provides insights and recommendations to operational leadership for performance optimization
• Oversees visual merchandising execution, ensuring displays meet brand guidelines and seasonal requirements; coordinates with merchandising teams on corporate and local brand initiatives while maintaining visual consistency
• Maintains expert-level product knowledge across assigned brands and categories; stays current with brand launches, promotions, and industry trends while communicating updates to operational teams
• Reports regularly to brand partners on performance metrics, compliance status, visual merchandising execution, and market insights while maintaining strong vendor relationships

Shift Manager

• The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M
• The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards
• The GM uses broad discretion and judgement to make great leadership decisions and is responsible for the overall success of the restaurant
• Open and Close - Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening
• Staffing/Deployment - Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals

General Manager

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the AGM/GM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant

Shift Manager I

• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements.
• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives.
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals.
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit.
• Promotes HMSHost as an employer of choice within the local community.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
• Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes.
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
• Ensures that the company has most current contact information for all associates working in the restaurant.

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/AGM in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Participates in the interview process, provides input in hiring, recommends termination, advancement, promotion or any other status change to the GM for associates within the unit
• Assigns work tasks and activities, participates in preparing schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Shift Manager II

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM

Administration

• Oversee accuracy of cash office responsibilities and personnel, which includes but is not limited to: Responsible for accurately counting daily deposits
• Responsible for completing and verifying accuracy of sales report
• Report current day, last year and last week sale figures to Regional VP daily
• Verify that the safe has been counted and balanced at the beginning and end of day
• Preparing daily deposit log and communicating with corporate
• Daily communication (internal & external) as needed to research and resolve discrepancies regarding cash discrepancies.
• Review purchase orders and/or other related documentation for completion and compliance with accounts payable policies, procedures, and contractual requirements.
• Follows up and resolves outstanding accounts issues as they arise.
• Responsible for change orders
• Responsible for processing weekly petty cash
• Responsible for daily expense invoices
• Responsible for weekly sales reporting to the airport
• Preparing cashier over and shortage report
• Responsible for preparing weekly reports for corporate and General Manager
• Responsible for all supply orders for Cash office
• Check email and respond when necessary.
• Process daily invoices.
• Submit shortages through proper vendors.

Office Administrator

• Ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards
• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Reads and understands financial and operational data and reports to monitor progress towards unit goals
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team
• Monitors and maintains restaurant equipment, schedules routine service or repairs as needed
• Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law

Security Engineer

• Greet all guests with a smile while taking food and drink orders, answering any questions, calling guests by name and thanking them for their order
• Provide and prepare quality beverages and food products consistently to all guests by adhering to recipe and presentation standards while also providing legendary service
• Stay calm during periods of high volume to keep the store operating properly and set a positive example for the team
• Operate a cash register and receive payment from guests, while following all brand and HMSHost customer service and cash handling policies and procedures
• Keep the store clean, stocked, organized and decorate customer display areas
• Acts with integrity, honesty and knowledge to enhance the culture, values and mission of the brand and HMSHost while following operational policies and procedures, including those for safety and security

Barista

Operations

• Coordinates the badging process between the local TSA office and new employees; coordinates branch-wide badge renewal process. Acts as a badging signatory, and maintains badging audits, tracks renewals, and schedules SIDA classes.
• Provides administrative support for recruiting activities and initiatives, posts job openings, attending career fairs, and coordinating interviews.
• Coordinates employee orientation and ensures new hire training and onboarding paperwork is completed and submitted appropriately; executes all necessary processes to ensure new hire is prepared and ready for work on first scheduled day.
• Supports and tracks ServSafe and Adult Beverage training and administration.
• Resolves administrative questions related to pay; distributes work related documents, materials, communications, and information.
• Compiles, files, maintains, and safeguards Personally Identifiable Information and other confidential documents and records in accordance with company policy.
• Processes changes and generates reports from the employee database,
• Completes operations, compliance, safety, and training logs and checklists; processes required forms and worksheets, and maintains data, records, and documents.
• Researches customer service inquiries and contacts guests directly for resolution and follow up.
• Assists with planning and executing associate engagement activities and recognition programs, employee meal vouchers, and uniform distribution.
• Coordinates vendor activities and deliveries, schedules repair and equipment maintenance, escorts visitors post security for repairs, deliveries, or interviews.
• Assists in ensuring alcohol distribution to restaurants and bars, where permitted.
• Participates in period end inventory, provides logistics management system support.
• Assist Operations with permits and licenses, vehicle registrations and inspections.
• Provides cash machine and/or cash room support where applicable.

Operations Coordinator

• Supervises the day-to-day activities of non-management associates
• Assigns work responsibilities and ensures that all shifts are covered
• Conducts and coordinates on-the-job training for associates, and ensures all associates receive basic skills training to perform their jobs
• Resolves routine questions and problems and refers more complex issues to higher levels
• Provides recommendations for hiring, firing, advancement, promotion or any other status change of associates within the store

Manager I

Brand Manager

Shift Manager

General Manager

Shift Manager

Shift Manager

Shift Manager I

General Manager

Shift Manager II

Shift Manager

Office Administrator

General Manager

Barista

Operations Coordinator

Commissary Shift Manager