Avantor

Customer Support

• Processing customer purchase orders
• Resolving order-related issues
• Handling internal and external customer inquiries
• Cross-referencing products and offering substitutes to increase revenue
• Expediting shipments and communication with suppliers, customers, and sales representatives
• Proactive interaction with outside sales force on pricing and other customer concerns
• Maintaining performance metrics such as schedule adherence, productivity standards and quality standards

Bilingual Customer Service Representative

Supply Chain

• Drive forecast accuracy and align demand plans with commercial strategies
• Analyze historical data, market trends, and customer insights to ensure forecast accuracy
• Monitor forecast variances and exceptions, identify root causes, and implement corrective actions
• Develop and maintain statistical and collaborative demand forecasts
• Support monthly S&OP and bi-weekly S&OE meetings
• Partner with procurement, production, and logistics teams
• Communicate risks, opportunities, and actionable insights to stakeholders
• Support digital transformation initiatives

Senior Demand Planner

Technical Project Manager

• Facilitate customer communications (email, conference calls), as related to b2b testing requirements.
• Track the status of customer testing and coordinate timing for production migrations.
• Implementation management for standard b2b integration projects.
• Enable integrations with B2B marketplaces and eProcurement applications.
• Analyzes processes, as compared to business needs, and recommends system or process improvements.
• Assists and/or leads internal or external project teams.
• Lead or contribute to digital transformation projects.
• Completes quality projects on the agreed upon date.
• Interacts well and builds good working relationships with all project players.
• Proactive communication with customers that have not responded to requests for testing.
• Manage contact database for customer technical and business resources.
• Communicates with managers, leads, and technicians of other teams to help resolve support issues.
• Performs other duties as assigned

B2B Associate Technical Project Manager

Marketing

• Develop and lead the annual marketing plan by segment and workflow.
• Lead structured programs to collect and analyze customer feedback and publish actionable insight reports.
• Partner with Product Managers and technical marketing to design and execute launch strategies.
• Own the JT Baker® Strategy and narratives across all channels.
• Define and track marketing effectiveness metrics.

Senior Director, Marketing – Production Chemicals

Account Executive

• Manage all sales activities within your assigned territory
• Act as the CEO of your territory
• Own and grow a defined sales territory by developing and executing a strategic sales plan
• Sell consultatively by understanding customer needs and recommending VWR products and solutions
• Prospect and acquire new customers while growing and retaining existing accounts
• Build strong, long-term customer relationships

Sales Representative

Operations

• Executes day-to-day lab operations & support objectives at customer facilities
• Tasks include end-to-end management of gas cylinders and liquid tanks, dry ice, and instrument buffers
• Supporting quality control workflows by executing sampling
• Collects, documents, and organizes data
• Communicates activity records, service level metrics and other information
• Implement the method transfer and validation experiment
• Project preparation and following up the project progress
• Communicate with customers
• Provide training of test methods, MSDS to the lab and technical support during production sample analysis
• Develop and validate the cleaning test method

Onsite Specialist, Lab Operations Support

Field Engineer

• Provide technical support on laboratory equipment including installation, preventative maintenance, repair and validation
• Proactively manage customer relations with emphasis on communication and customer satisfaction
• Responsible for the smooth delivery of the technical service portfolio to the assigned customer base
• Cross train team members in specific areas of expertise
• Deliver efficient after sales service to ensure customer satisfaction
• Respond to technical enquiries and resolve problems
• Generate leads for sales and service revenue in the field
• Investigate faults and find solutions
• Set own goals in conjunction with Department Manager