Bilingual Customer Service Representative

Avantor

Bilingual Customer Service Representative handling customer inquiries and orders in Canada. 100% remote position requiring French/English communication and customer service experience.

Posted 5/31/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$44,000 - CA$71,300 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Processing customer purchase orders
Resolving order-related issues
Handling internal and external customer inquiries
Cross-referencing products and offering substitutes to increase revenue
Expediting shipments and communication with suppliers, customers, and sales representatives
Proactive interaction with outside sales force on pricing and other customer concerns
Maintaining performance metrics such as schedule adherence, productivity standards and quality standards

Requirements

What you’ll need

High School diploma is required
1-3 years’ applicable experience in customer service type role is preferred
Bilingual French/English verbal and written required
Intermediate PC skills required; must be able to work in multiple systems concurrently, utilizing multiple monitors
SAP, C4C (SAP Cloud), or other CRM tool experience preferred

Benefits

Comp & perks

Professional development opportunities
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceorder processingissue resolutionperformance metricsschedule adherenceproductivity standardsquality standards

Soft Skills

communicationproactive interactionproblem-solvingcustomer inquiry handling

Certifications

High School diploma