AutoNation

Sales

• Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development.
• Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers.
• Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development.
• Ensure alignment with manufacturer standards, certification programs, and incentive requirements.
• Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness.
• Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability — helping them become stronger leaders, managers, and coaches.
• Support the rollout and adoption of new technology platforms (e.g., digital MPI tools, online appointment scheduling, electronic parts catalogs) through change-management planning and end-user training.
• Conduct process audits (e.g., service-write-up reviews) to ensure key operational procedures are followed; coach teams on corrective actions in real time.
• Assign short videos on key topics depending on performance gaps.
• Partner with Market leadership, L&D teams, and instructional designers to align training initiatives with business objectives.
• Act as a subject-matter expert (SME) for training content design; conduct certifications and re-certifications for service and parts associates and managers.
• Influence without authority — drive engagement and adoption of process improvements across the network.

After Sales Coach

• Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development.
• Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers.
• Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development.
• Ensure alignment with manufacturer standards, certification programs, and incentive requirements.
• Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness.
• Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability.
• Support the rollout and adoption of new technology platforms through change-management planning and end-user training.
• Conduct process audits to ensure key operational procedures are followed; coach teams on corrective actions in real time.

Technician

• Performing vehicle repair and/or maintenance work as outlined on the repair order with efficiency and accuracy
• Communicating with the Parts Department and Service Advisors regularly
• Diagnosing the cause of any malfunction and performing repair, if authorized by the Customer
• Conducting multi-point inspections to ensure the safety and reliability of Customer vehicles
• Documenting work performed on each vehicle on the repair order
• Maintaining an inventory of normal Technician’s tools
• Keeping abreast of factory technical bulletins and participating in training classes as appropriate
• Providing an exceptional customer experience

Dodge Ram Auto Service Technician

Business Development Rep

• Scale fleet service sales in relevant markets and industries: manage the sales funnel from prospecting and identifying leads and/or taking over pre-qualified leads from the sales development representative team, to presenting service offerings, negotiating terms and conditions and closing the deals
• Understand customers’ service needs and how AutoNation Mobile Service is the most efficient and cost-effective solution.
• Align service agreements with all relevant fleet staff members and related partners (I.e. fleet management companies, authorized individuals, etc...)
• Attend or closely monitor initial services to ensure a smooth process
• Identify opportunities to optimize performance and maximize satisfaction of new accounts, particularly during the initial phase, working closely with both the customer and internal team members
• Work with Fleet Account Management to transition account, while supporting for retention and overall customer satisfaction

Manager, Business Development

Business Development Manager

• Performing vehicle repair and/or maintenance work as outlined on the repair order with efficiency and accuracy, in accordance with dealership and factory standards, to drive Customer loyalty.
• Communicating with the Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
• Diagnosing the cause of any malfunction and performing repair, if authorized by the Customer.
• Conducting multi-point inspections to make appropriate recommendations to ensure the safety and reliability of Customer vehicles.
• Documenting work performed on each vehicle on the repair order.
• Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”
• Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
• Providing an exceptional customer experience to drive loyalty

Service Technician – Mainline Toyota

• Performing vehicle repair and/or maintenance work as outlined on the repair order with efficiency and accuracy, in accordance with dealership and factory standards, to drive Customer loyalty
• Communicating with the Parts Department and Service Advisors regularly to effectively manage production and Customer communication
• Diagnosing the cause of any malfunction and performing repair, if authorized by the Customer
• Conducting multi-point inspections to make appropriate recommendations to ensure the safety and reliability of Customer vehicles
• Documenting work performed on each vehicle on the repair order
• Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools”
• Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate
• Providing an exceptional customer experience to drive loyalty

Experienced Automotive Technician

Manager

• Setting a clear vision and goals for the store to achieve targeted performance in all areas of the business
• Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
• Attracting, developing and retaining the very best talent for the store
• Creating an exceptional customer experience to drive customer loyalty
• Developing and maintaining productive relationships with manufacturer partners
• Analyzing the business to determine shortfalls and developing action plans to improve performance
• Driving the business through a high-level of involvement in the day-to-day operations

General Manager

General

• Facilitate in-person training sessions at designated learning hubs, ensuring an interactive and engaging learning environment.
• Conduct virtual training sessions using appropriate platforms, catering to the needs of remote associates.
• Deliver operational courses covering various aspects of automotive sales and service, including product knowledge, customer service, and operational procedures.
• Assess associate performance and comprehension during training sessions through various evaluation methods, such as quizzes, role-plays, and simulations.
• Provide constructive feedback and coaching to associates to support their continuous improvement and development.
• Work closely with managers of training, learning and development teams, instructional design teams and operational leaders to align training initiatives with business objectives.
• Communicate effectively with associates, learning hub staff, and stakeholders to ensure seamless coordination of training activities.
• Coordinate travel arrangements as needed for on-site training sessions at different learning hubs.
• Manage logistical aspects of training events, including scheduling, materials preparation, and venue coordination.

Senior Trainer

Product Designer

• Conduct user research and usability testing to inform and validate design decisions
• Create wireframes, prototypes, and high-fidelity mockups
• Collaborate with cross-functional teams to ensure design consistency and quality across all digital products
• Communicate design concepts and rationale to stakeholders and team members
• Mentor and guide junior UX designers
• Develop and maintain design systems, style guides, and pattern libraries
• Lead the design of our products from concept to launch
• Lead the development of product design strategies and roadmaps

Senior UX Designer

Operations

• Partner with Market and Store leadership to drive improved Variable Operations results
• Ensure that General Managers and Sales Managers know how to implement, coach, train and execute AutoNation Sales Processes
• Conduct in-store visits and work one-on-one with GMs and Sales Managers
• Analyze available data to determine areas of opportunity in a store and market
• Work with Phone and eCommerce Teams to maximize results
• Keep Market President updated on store best practices and opportunities for improvement
• Assist in sales events and provide feedback to the AN HQ Variable Operations team
• Conduct market meetings to share results and develop best practices

After Sales Coach

After Sales Coach

After Sales Coach

Dodge Ram Auto Service Technician

Manager, Business Development

Business Development Manager

Service Technician – Mainline Toyota

Experienced Automotive Technician

General Manager

Senior Trainer

Senior UX Designer

Business Development Manager

Retail Ops Development Manager