AutoNation

Account Manager

• Work with Business Development Managers, Service Advisors, and Fleet Technicians to ensure clients achieve the best outcome
• Build and maintain strong customer relationships
• Develop new business from existing clients and actively seek new sales opportunities
• Oversee day-to-day operations and ensure all deliverables are met
• Create monthly reports and maximize revenue/profit
• Answer client inquiries and concerns
• Liaise with cross-functional teams to improve the entire customer experience

Account Manager, Mobile Service

Sales

• Build and scale a centralized Sales & WBYC BDC
• Design AI + human tiered support model
• Drive measurable improvements in conversion and efficiency
• Integrate seamlessly with store operations
• Create a scalable blueprint for Franchise rollout
• Define BDC organizational model and escalation pathways
• Design workflows for Sales and WBYC lead intake, nurturing, and handoffs
• Establish SLAs, accountability, and ownership boundaries
• Lead-to-appointment, show rate, close rate, WBYC acquisition rate
• Cost per sale, Cost Per Purchase, agent productivity metrics and CSI
• Implement training, QA, and performance management systems
• Partner with Product Manager – BDC Technologies
• Optimize AI containment and escalation quality
• Align incentives and compensation with centralized model
• Build playbooks designed for expansion into Franchise stores
• Standardize operating model for national rollout

Director, Sales and BDC

Accounts Receivable

• Process assigned work in an accurate and timely manner, meeting all Service Level Agreements (SLA).
• Post ACH transactions into the GL.
• Reconciliation of accounting schedules and GLs.
• Work closely with assigned stores to resolve issues.
• Able to assist other bankers as needed.
• Other duties as assigned.

Accounts Receivable/Payable Specialist

Operations

• Design and operationalize the AN USA Operating Model
• Define and implement standardized operating processes across the AN USA network
• Ensure seamless integration between digital retail, centralized teams, and store operations
• Translate strategic initiatives into practical, scalable workflows
• Design operational workflows for digital retail including online-to-store handoffs
• Define appointment scheduling and vehicle availability confirmation processes
• Ensure customer data continuity across systems and eliminate friction
• Partner with AutoNation Finance (ANF) and internal Technology teams
• Define operational requirements for online pre-qualification and credit workflows
• Ensure seamless handoffs between digital, Central BDC, and store processes
• Eliminate duplicate data entry and customer friction
• Partner with leaders building the Central BDC model
• Define lead routing logic and escalation pathways
• Ensure clean transitions and accountability across centralized and field teams
• Define, measure and improve store performance on transferred leads
• Design and operationalize new vehicle purchase processes including remote inspections and digital contracting
• Define execution standards and ensure consistent adoption across stores
• Align WBYC processes with centralized pricing and inventory strategy
• Operationalize inter-store vehicle allocation and transport workflows
• Ensure centralized pricing and allocation decisions are executed consistently and cost-effectively
• Define processes supporting pooled inventory and inter-market transfers
• Lead Senior Operations Managers and partner with Product, Technology, AN Finance, Central BDC, Pricing & Inventory, Central HQ functions (e.g., Legal, Compliance, BOS) and Field Leadership
• Represent the voice of the field in cross-functional planning
• Ensure new processes are documented, rolled out, optimized, and scaled

Senior Director, Centralized Operations

• Architect new end-to-end operating processes
• Translate product concepts into executable store-level workflows
• Own rollout, adoption, and performance outcomes
• Refine processes until stated objectives are achieved
• Scale proven models into the broader Franchise network
• Design zero-to-one operational workflows across various domains
• Monitor execution in pilot stores and refine processes
• Lead in-market rollout of newly designed workflows
• Partner with various departments for implementation and training

Senior Manager, Operations

Business Development Rep

• The CFS Development Manager works directly with store management to accelerate their Customer Financial Services (F&I) performance
• Lead the Future of Automotive Retail.
• Drive successful Finance and Insurance (F&I) performance in our markets.

F&I Business Development Market Manager

Director

• Ensures department goal setting aligns with long-term AutoNation and Technology strategies.
• Develops business case and ROI to support initiatives and tracks and reports on performance.
• Establishes plans, processes and departmental strategies needed to meet those objectives.
• Typically leads diverse functions or processes, coordinating and integrating across organizational and functional boundaries as appropriate.
• Partners with and integrates across other areas of the organization, resolving conflicts and managing competing priorities, to provide a complete solution.
• Is accountable for the technical direction of the group, leveraging technical experts and fostering technical innovation.
• Creates and maintains their organization and contributes to the design of the overall Technology organization to optimally support the business.
• Drives medium-term (e.g., 1-3 years) strategic and policy decisions impacting the organization.
• Counsels and advises leadership on relevant technology strategies and policies.
• Proactively makes recommendations to business partners regarding the development of new services, projects and goals that further support and strengthen the capabilities of the business unit and AutoNation.
• Ensures quality, compliance, regulatory, and fiscal standards are met for their areas.
• Develops budget for their areas and ensures budget objectives are achieved through managers and other team members.
• Makes hiring decisions.
• Is responsible for all performance-related activities, including preparing and delivering performance reviews and any disciplinary recommendations.

Director, Portfolio Management

Financial Planning and Analysis

• Collaborate with business stakeholders, business analysts, the technical application architect, and other developers to design and implement high quality code components that meet or exceed business requirements.
• Generate design or specification documents including architectural, workflow or sequence diagrams that accurately capture end-user requirements while adhering to coding and software architecture best practices.
• Analyze and evaluate technical dependencies on related internal or external systems to determine the best implementation possible within the time and resource constraints that currently apply.
• Perform cost benefit analysis of available implementation alternatives to maximize short term productivity and long-term maintainability of the work product without sacrificing critical application requirements.
• Create detailed timeline and duration estimates for the work effort required.
• Present when required a detailed overview of the solution approach to technical leadership or the business stakeholders as appropriate.
• Implement efficient and reliable software components and services.
• Conduct unit and performance tests to ensure quality deliverables.
• Support the QA team on automation and other scripting requirements.
• Assist in the deployment of releases and troubleshooting of defects across environments.
• Create consistent and accurate technical and end-user documentation of implemented applications.
• Mentor less experienced team members in the use of sound development techniques and the optimal design of software solutions.
• Perform other job-related functions as assigned.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Adhere to all company policies, procedures, and safety standards