After Sales Coach

AutoNation

Training & Process Consultant in the automotive sector enhancing service operations through assessments and training delivery. Collaborating with dealership leadership to drive measurable improvements.

Posted 7/15/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and delivering training programs that enhance service-lane workflow and improve key performance indicators. Proficient in coaching management teams and ensuring alignment with manufacturer standards and certification programs.

Highest-signal resume keywords

Automotive Dealership Fixed OperationsTraining Program DevelopmentDMS Platforms ExpertiseCertified Professional in Training ManagementPerformance Accountability Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI AnalysisProcess AuditsAction-Plan DevelopmentPerformance EvaluationsVirtual Training Delivery

Soft Skills

Constructive FeedbackChange ManagementCoachingCommunication

Tools & Technologies

CDK GlobalReynolds & ReynoldsTekionDigital Retailing PlatformsOEM Service Systems

Certifications & Qualifications

Certified Professional in Training ManagementATD Certification

Industry Keywords

Service-Lane WorkflowParts Gross ProfitCSI ScoresTechnician ProductivityAssociate Development

About the role

Key responsibilities & impact

Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development.
Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers.
Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development.
Ensure alignment with manufacturer standards, certification programs, and incentive requirements.
Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness.
Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability.
Support the rollout and adoption of new technology platforms through change-management planning and end-user training.
Conduct process audits to ensure key operational procedures are followed; coach teams on corrective actions in real time.

Requirements

What you’ll need

5+ years of experience in automotive dealership fixed operations (service, parts, or body shop) in a management, training, or consulting capacity.
Demonstrated expertise with major DMS platforms (e.g., CDK Global, Reynolds & Reynolds, Tekion) and OEM service systems.
Proven track record of developing and delivering training programs — both in-person and virtual — that produced measurable KPI improvement.
Willingness to travel up to 50–75% to dealership locations; must reside in a market with company stores.
Certified Professional in Training Management (CPTM), ATD certification, or similar L&D credential (preferred).
Experience with digital retailing platforms and connected-vehicle service workflows (preferred).

Benefits

Comp & perks

Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
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