Customer Success Specialist
AcreTrader
Account Manager
Aurora Energy Research
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Onboard customers to our services and strategically map out accounts to identify future opportunities
- Track and improve engagement metrics to enhance client interactions and satisfaction, leveraging growth and developing strategies to enhance account value through cross-selling Aurora’s full-service portfolio
- Achieve and exceed net retention targets by fostering growth and addressing client needs effectively
- Develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints
- Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organization to enhance collaboration and drive long-term value
- Drive account value growth by cross-selling and up-selling services and products globally to existing clients
- Conduct sales demonstrations for our analytics services
- Provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximize engagement at a senior level
- Process and support advisory opportunities
- Lead complex negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements
- Support clients by providing invoicing assistance
- Maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans
- Guide new clients through the onboarding process, ensuring a smooth transition and setup
- Ensure effective delivery of services (e.g. workshops, group meetings) to clients, maintaining high standards and satisfaction
- Assist with invoicing processes to ensure timely and accurate billing
- Identify opportunities for up-selling additional services and products to existing clients
- Proactively engage with clients, especially those with low usage metrics specifically pertaining to software services
- Develop and maintain strong relationships with key clients, addressing their needs and enhancing their experience with our services
Requirements
- 0-3 years of technical or subscription account management experience
- Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities
- Proven track record of managing a portfolio
- Calm and adaptable in high-pressure and uncertain situations
- Highly organized, persistent, and diligent
- Proactive and versatile in adapting to an evolving and fast-moving industry
- Ability to communicate and collaborate effectively with senior stakeholders
- Strong commercial mindset with a proven track record in sales and account management
- Excellent written, verbal, and interpersonal communication skills
- Proven success in team-oriented environments
- Passionate and curious about the energy transition
- (Desirable) Account management and client relationship experience in energy related industry, subscription sales Account Management and Customer success
- (Desirable) Experience with Salesforce or other CRM systems
- (Desirable) Previous professional exposure to energy economics, power markets and power networks
