Technical Program Manager
GlobalFoundries
Program Manager
Whitestone Industries
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $93,500 - $105,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the main point of contact for assigned enterprise customers, managing daily tasks, inbound requests, and overall communication related to their programs.
- Process and manage orders, including creating estimates and sales orders, while ensuring accuracy and timeliness across all transactions.
- Source impactful branded products and prepare thorough brand catalogs, presentations, and spec samples to inspire customer programs and initiatives.
- Deliver first-class customer service by resolving customer and vendor issues promptly and fostering strong relationships that drive retention and loyalty.
- Manage, document, and track all customer activity in HubSpot, ensuring thorough reporting and follow-up on key actions.
- Update, test, and maintain customer websites while supporting clients with technical questions and functionality guidance.
- Share new program ideas with enterprise customers, including cross-selling opportunities and creative approaches to expand engagement across departments.
- Conduct quarterly business reviews with clients to discuss program performance, trends, and ongoing maintenance or housekeeping needs.
- Collaborate with internal teams across departments to ensure seamless execution of customer programs and initiatives.
- Proactively drive revenue growth with enterprise accounts through strategic presentations, new product ideas, and land-and-expand opportunities.
Requirements
- 5+ years’ professional work experience in a client-facing sales, account management, marketing or customer service role required
- 2+ years’ experience in the Promotional Products and/or branded merchandising industry required
- Experience engaging with enterprise-level customers—particularly within e-commerce programs, branded merchandise, or online store management—is strongly preferred.
- Demonstrated working experience with business systems and tools, including CRM platforms (such as HubSpot), project management tools, and productivity suites like Microsoft Office and/or Google Workspace.
- Ability to successfully operate in a remote work environment, including maintaining strong self-management skills and access to a reliable, high-speed internet connection.
