Whitestone Industries

Program Manager

• Serve as the main point of contact for assigned enterprise customers, managing daily tasks, inbound requests, and overall communication related to their programs.
• Process and manage orders, including creating estimates and sales orders, while ensuring accuracy and timeliness across all transactions.
• Source impactful branded products and prepare thorough brand catalogs, presentations, and spec samples to inspire customer programs and initiatives.
• Deliver first-class customer service by resolving customer and vendor issues promptly and fostering strong relationships that drive retention and loyalty.
• Manage, document, and track all customer activity in HubSpot, ensuring thorough reporting and follow-up on key actions.
• Update, test, and maintain customer websites while supporting clients with technical questions and functionality guidance.
• Share new program ideas with enterprise customers, including cross-selling opportunities and creative approaches to expand engagement across departments.
• Conduct quarterly business reviews with clients to discuss program performance, trends, and ongoing maintenance or housekeeping needs.
• Collaborate with internal teams across departments to ensure seamless execution of customer programs and initiatives.
• Proactively drive revenue growth with enterprise accounts through strategic presentations, new product ideas, and land-and-expand opportunities.