E-Commerce Solutions Specialist

Whitestone Industries

E-Commerce Solutions Specialist at Whitestone designing and implementing e-commerce solutions. Collaborating with Sales and teams to ensure seamless execution and client satisfaction.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Collaborate with Sales on client discovery sessions, translating business needs into scalable technical and operational solutions.
Design complex e-commerce workflows and fulfillment programs, customizing platform logic using third-party tools and automation layers.
Serve as the internal lead during the pre-sale and implementation phases, bridging technical and non-technical teams.
Draft detailed Statements of Work (SOWs) outlining platform configurations, customizations, integration points, timelines, and resourcing.
Deliver tailored platform demos and walkthroughs, ensuring client understanding of both functionality and limitations.
Lead internal project teams post-sale to execute builds, configurations, and automated workflows across departments.
Assign tasks and manage progress with internal resources, including tech admins and web developers.
Troubleshoot implementation roadblocks and proactively manage escalations to ensure timely, high-quality delivery.
Coordinate a smooth transition of accounts to Account Management, ensuring documentation and process continuity.
Support cross-functional team development by contributing to process playbooks and onboarding documentation.
Conduct post-launch reviews and stakeholder check-ins, capturing feedback and proposing future enhancements.

Requirements

What you’ll need

4+ years of experience in customer success, solutions engineering, technical sales, or project management within e-commerce, logistics, or SaaS-driven environments.
Strong technical knowledge of e-commerce platforms, order management systems, 3PL integrations, and API-based workflows.
Comfortable designing solutions using automation and integration tools such as Zapier, Make, n8n and other no-code/low-code/AI platforms.
Experience managing complex implementations with multiple stakeholders and tight timelines.
Ability to juggle multiple enterprise projects while ensuring smooth execution and communication.
Experience in the promotional products or branded merchandise industry is a strong plus.
Experience with project management tools (Asana, or similar tool).
Ability to operate in a remote work environment with strong, reliable internet access.

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits to support your well-being.
A robust 401(k) match of up to 4% to help you plan for your future.
Seasonal Office Closures to enjoy well-deserved downtime.
Flexible Paid Time Off (PTO) to help you recharge and prioritize work-life balance.
Generous Parental Leave to support you and your growing family.
Opportunities to connect with colleagues through company retreats and events.
A fun and progressive workplace with a collaborative and inclusive culture.
Competitive salary with performance-based bonus opportunities.
Monthly fitness stipend to encourage health and wellness.
Top-of-the-line equipment, including a Mac desktop or laptop, plus a Home Office Stipend to create your ideal workspace.
Celebrate your dedication with a 5 Year’s Service Trip to recognize your milestone contributions.
Volunteer Paid Time Off (VTO) to support causes you’re passionate about.
Summer Fridays to kickstart your weekends early.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

e-commerce workflowsfulfillment programsplatform configurationscustomizationsintegration pointsAPI-based workflowsautomation toolsno-code platformslow-code platformsAI platforms

Soft Skills

collaborationcommunicationproject managementtroubleshootingtask managementstakeholder managementfeedback captureprocess documentationteam developmenttime management