AT&T

Account Manager

• Use sales and service techniques to enhance customer relationships
• Provide exceptional service to exceed customer care commitments
• Problem solve using online systems to identify opportunities
• Meet or exceed sales quotas in a fast-paced environment

Account Representative

Account Executive

• Lead Generation and Prospecting: Actively hunt for new leads within your assigned territory through external networks and cold calling, meeting or exceeding weekly quotas for cold calls and door knocks.
• Client Engagement: Understand the communication and technology needs of small and mid-sized business customers. Present tailored growth opportunities and efficiencies to both current and potential clients.
• Account Development: Develop new accounts and expand existing ones by establishing and nurturing long-term relationships with customers.
• Consultative Selling: Utilize consultative selling skills to overcome objections, identify key trends, uncover customer needs, and leverage industry knowledge to find and close sales opportunities.
• Proposal Development: Craft responses for Requests for Proposals (RFPs) and present products and services that can benefit customers.
• Strategic Initiatives: Design and implement strategic initiatives to grow and retain the revenue stream of assigned complex accounts, ensuring high levels of customer satisfaction.

Business Sales Executive – Mobility

• Create meaningful connections with every customer
• Use a consultative sales approach guiding customers through their options
• Be a part of the community through events, online orders, and making outbound calls to existing and potential customers
• Meet sales targets and earn commission based on performance

Part Time Retail Sales Consultant

• Create meaningful connections with every customer
• Use a consultative sales approach guiding customers through their options
• Be a part of the community through events, filling online orders, and making outbound calls
• Meet sales targets and earn commission

Retail Sales Consultant

Manager

• Take the lead at the center of where it all happens – our retail stores.
• Oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology.
• Partner with a store manager to oversee all aspects involved in the daily operation of a retail store.
• Assist with merchandising and product launches to help meet and exceed sales objectives.
• Ensure that customers are provided with an extraordinary experience with our products and services.
• Perform additional outreach and promotional activities, including off-site events as needed.
• Offer best in class paid training that will set you up for leadership success.
• Gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.

Assistant Store Manager

• Take the lead at the center of store operations
• Partner with a store manager to oversee daily operations
• Assist with merchandising and product launches
• Help meet and exceed sales objectives
• Ensure exceptional customer experiences with products and services
• Perform outreach and promotional activities, including off-site events
• Coach a team of retail sales consultants to meet sales and service goals

• Oversee store operations and manage a team
• Assist with merchandising and product launches
• Help meet and exceed sales objectives
• Ensure extraordinary customer experience with AT&T products and services
• Perform outreach and promotional activities, including off-site events
• Provide leadership success through best-in-class paid training
• Coach a team of retail sales consultants to meet sales and service goals

Project Manager

• Lead strategic and operational projects that support customer care priorities across Mobility and Broadband while improving execution, compliance, and frontline effectiveness.
• Build and enhance scalable project management frameworks, workflows, governance, and delivery methods that increase consistency, speed, and transparency.
• Establish strong partnerships with Technical Experience, Product Development, Sales, Marketing, Customer Care, and executive leadership to ensure seamless execution and business alignment.
• Drive technical implementations, pilots, migrations, upgrades, and delivery planning while maintaining a strong focus on customer experience and low-effort support outcomes.
• Advance adoption of project management platforms, automation tools, and integrated systems including Salesforce, Microsoft Copilot, Generative AI, Genesys, and Intradiem to improve efficiency and reduce manual effort.
• Develop metrics, dashboards, frameworks, and capacity models to measure PMO effectiveness, forecast needs, and support data-driven decision-making.
• Strengthen quality assurance, review processes, and risk mitigation practices to improve delivery accuracy, completeness, and overall project outcomes.
• Partner with sales teams on Statement of Work development, project scoping, and delivery planning to support successful implementations and faster execution.
• Contribute to organizational transformation by introducing innovative practices, improving cross-functional collaboration, and helping build the future CareOps+ support model.

Senior Project Manager, Customer Care Operations

Security Engineer

• Provide expert leadership over security governance, architecture, and risk decisions impacting mission-critical systems for the FirstNet program.
• Design, build, and own security automation and AI-enabled capabilities that reduce manual control execution, reporting, and risk analysis across the FirstNet security lifecycle.
• Design, build, secure and maintain security control data and AI-driven security capabilities that improve efficiency, consistency, and visibility of the FirstNet security posture.
• Analyze large or complex data sets (e.g., vulnerability, configuration, telemetry, or operational data) to identify security trends, anomalies, and systemic risk.
• Perform security architecture and risk reviews for FirstNet platforms, services, and APIs, translating findings into implementable engineering and data solutions.
• Build and enhance backend services, pipelines, or integrations (hands-on development expected), to orchestrate automated security workflows, control checks, and data-driven decisioning, with minimal emphasis on user interface work.
• Drive secure delivery practices by contributing to and improving CI/CD pipelines, security-as-code patterns, data quality checks, and automated validation and evidence generation for security controls.
• Partner with engineering, product, and operations teams to operationalize security and data requirements into scalable controls, standards, and procedures supporting FirstNet.
• Brief leadership and stakeholders on cybersecurity posture, automation-driven efficiency gains, data-driven risk insights, and remediation progress.

Principal Cybersecurity Network AI

Product Manager

• Manage the entire product lifecycle from initial concept through development, launch, and end-of-life, ensuring seamless transitions through each stage and ongoing product performance.
• Responsible for managing budgets, acquiring estimates, and handling requests for funding through the capital process.
• Coordinate with design, process, manufacturing, test, quality, sales support, and marketing as the products move to production and distribution.
• Translate and document customer and technical requirements into final product designs, prepare and present comprehensive business cases, and provide detailed product requirements, user stories, and acceptance criteria.
• Perform in-depth market research and competitive analysis to identify trends, addressable revenue potential, customer segments, and opportunities for new products or features.
• Create and maintain detailed product roadmaps, service guides, product documentation, results reports/analysis, and project plans, ensuring alignment with market needs and business objectives.
• Partner with business, technology, UX teams, and 3rd party technology partners to design or modify products, ensuring a high-quality user experience, alignment with budget and schedule specifications, and effective cross-functional collaboration.
• Develop pricing strategies in collaboration with pricing teams

Lead Product Manager – Voice Collaboration

Sales

• Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively
• Analyze data to develop and implement strategies that drive revenue generation and continuous improvement
• Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses
• Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
• Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships

Sales Manager

Program Manager

• End-to-End Project Management: Supporting projects from initiation to completion, ensuring they are delivered on time, within budget, and meet defined quality standards.
• Project Planning and Scheduling: Developing and maintaining detailed project plans, schedules, resource allocations, and status reports to guide project execution and ensure alignment with objectives.
• Stakeholder and Vendor Communication: Maintaining regular communication with stakeholders, clients, and vendors to provide project updates, facilitate meetings, and manage expectations.
• Quality Assurance and Issue Resolution: Ensuring adherence to quality standards by reviewing project deliverables and taking proactive measures to identify, analyze, and resolve any issues or risks.
• Other duties as assigned: Supporting processes related to resource management, data analysis, reporting, and/or team collaboration.

Principal Project/Program Manager

• Sales employees will focus on acquiring new business and conducting customer visits in the field.
• When not in the field, they are expected to collaborate with their team from their assigned office location, if available.
• Actively hunt for new leads within your assigned territory through external networks and cold calling, meeting or exceeding weekly quotas for cold calls and door knocks.
• Understand the communication and technology needs of small and mid-sized business customers.
• Present tailored growth opportunities and efficiencies to both current and potential clients.
• Develop new accounts and expand existing ones by establishing and nurturing long-term relationships with customers.
• Utilize consultative selling skills to overcome objections, identify key trends, uncover customer needs, and leverage industry knowledge to find and close sales opportunities.
• Craft responses for Requests for Proposals (RFPs) and present products and services that can benefit customers.
• Design and implement initiatives to grow and retain the revenue stream of assigned complex accounts, ensuring high levels of customer satisfaction.

Senior Business Sales Executive

Administration

• Oversee the daily functioning and performance of technology systems
• Manage setup, configuration, and deployment of new technology solutions
• Rapidly respond to and resolve technical problems, providing tier 2 and tier 3 support
• Provide 24x7 direct technical support for all technology and infrastructure
• Act as a single point of contact for clients to understand their technology needs

Client Technical Administration Specialist

• Responsible for driving the execution of SBMM product and bundle initiatives, ensuring alignment to defined strategy, customer needs, and business objectives.
• Supports development of business cases, value propositions, and roadmap delivery to improve product performance, customer experience, and operational effectiveness.
• Focuses on delivering integrated connectivity and bundled solutions for Small Business and Mid-Market customers.
• Translates SBMM customer and technical needs into clear product definitions, business cases, requirements, user stories, and acceptance criteria.
• Supports prioritization of features, enhancements, and new SBMM product and bundle opportunities based on customer insights, operational needs, and business objectives.
• Uses market research, competitive insights, and performance data to identify SBMM customer trends, segments, and opportunities for product and bundle improvements.
• Supports analysis of market performance, including revenue and volume, to inform decision-making and strengthen SBMM portfolio outcomes.
• Perform in-depth market research and competitive analysis to identify trends, addressable revenue potential, customer segments, and opportunities for new products or features.
• Contributes to the development and execution of SBMM product and bundle roadmaps, service guides, documentation, and performance reporting.
• Works across organizations including Global Connectivity Management, Technology Development, Contracting, Legal, Product Marketing, and Pricing to ensure alignment on delivery, pricing strategies, and overall product performance.

Account Representative

Business Sales Executive – Mobility

Part Time Retail Sales Consultant

Retail Sales Consultant

Assistant Store Manager

Assistant Store Manager

Assistant Store Manager

Senior Project Manager, Customer Care Operations

Principal Cybersecurity Network AI

Lead Product Manager – Voice Collaboration

Sales Manager

Principal Project/Program Manager

Senior Business Sales Executive

Client Technical Administration Specialist

Lead Product Management