AT&T

Technician

• Work independently at our customer’s homes and businesses as a trusted expert, installing the latest technology for high-speed broadband, Wi-Fi, and voice services.
• Meet new people every day while solving problems and being rewarded for doing great work.
• Install new lines, climb ladders or plug in and activate a wifi network.

Installation Technician

Manager

• Oversee store operations and manage a team
• Ensure AT&T customers experience our best-in-class services
• Assist with merchandising and product launches
• Help to meet and exceed sales objectives
• Ensure customers are provided with an extraordinary experience
• Perform additional outreach and promotional activities, including off-site events
• Participate in best in class paid training to support leadership success
• Gain valuable experience coaching a team of retail sales consultants

Assistant Retail Store Manager

• Work independently at customer’s homes and businesses
• Install the latest technology for high-speed broadband, Wi-Fi, and voice services
• Meet new people while solving problems
• Provide best-in-class service during installation and activation

• Support the Store Manager in daily operations, driving sales, ensuring exceptional customer service, and optimizing operational efficiency to achieve the store’s performance goals.
• Assist with merchandising and product launches to help meet and exceed sales objectives.
• Ensure that customers are provided with an extraordinary experience with our products and services.
• Perform additional outreach and promotional activities, including off-site events as needed.
• Oversee store operations, manage and develop a team to meet sales and service goals.
• Coach a team of retail sales consultants to ensure they meet sales and service goals.

Assistant Store Manager

ServiceNow

• Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2.
• Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements.
• Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability.
• Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges.
• Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
• Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
• Monitor the team’s efforts to maintain IT system and application performance/availability while responding proactively to emerging issues.
• Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant.
• Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification.
• Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement.
• Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team.
• Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget.
• Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates.
• Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements.

NMS ServiceNow Software Designer, IT Software Developer III

Call Center Representative

• Oversee and support new call center hires through onboarding, training, and nesting progression
• Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development
• Coordinate training and nesting logistics for each incoming class
• Manage expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports
• Enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period
• Direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production
• Oversee operational aspects of the department, focusing on day-to-day management of related initiatives

Associate Director – Call Center

• Take the lead at the center of where it all happens – our retail stores.
• Combine your retail knowledge and leadership skills to oversee store operations.
• Manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment, and technology.
• Partner with a store manager to oversee all aspects involved in the daily operation of a retail store.
• Assist with merchandising and product launches to help meet and exceed sales objectives.
• Ensure that customers are provided with an extraordinary experience with our products and services.
• Perform additional outreach and promotional activities, including off-site events as needed.
• Gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.

Retail Store Manager

General

• Accurately Track and Document Attendance: Maintain records of attendance, RTW, coaching, discipline, and ADA discussions.
• Ensure Policy Compliance: Administer attendance policies and labor laws, providing guidance on adherence.
• Resolve Attendance Issues: Address discrepancies, manage grievances, and support resolution and closure.
• Coordinate with Stakeholders: Partner with site leaders, COEs, and unions, facilitating productive relationships and implementations.
• Support Legal and Union Processes: Handle RFIs, unemployment claims, and attend grievance meetings, ensuring compliance.

Field Attendance Specialist

• Utilize proven sales techniques to build customer relationships to enhance the customer buying and service experience for small business customers
• Opportunity to consistently meet or exceed sales quotas and service objectives to earn extra cash
• Interact proficiently with a variety of online systems to provide the right solutions that meet the customer's needs
• Help customers and provide them with solutions through proven sales techniques
• Generate revenue through sales, customer retention, to answering questions

Call Center Sales Consultant

Account Executive

• Create meaningful connections with customers through personalized sales expertise
• Use a consultative sales approach to guide customers through options
• Meet sales targets and earn commission
• Work a schedule between 9am-9pm including weekends

Bilingual Spanish Retail Sales Consultant

• Create meaningful connections with every customer through personalized sales expertise
• Meet sales targets and earn commissions based on performance
• Use a consultative sales approach to guide customers through their options
• Participate in community events and make outbound calls to customers

Security Engineer

• Define the Vision: Develop and champion a holistic, end-to-end strategy for NetFlow security monitoring, ensuring every feature is secure, robust, and intuitive from day one.
• Lead with Impact: Inspire, mentor, and grow a high-performing team of engineers—empowering them to push boundaries, solve big problems, and deliver exceptional results.
• Drive Automation and Innovation: Build and scale automated testing pipelines, leveraging the latest tools and technologies to maximize speed, coverage, and confidence in every release.
• Champion Security and Quality: Integrate cutting-edge security, threat monitoring, and incident response into wireline and mobility data flows, protecting our platform and customers against emerging risks.
• Collaborate Across AT&T: Partner with the SOC, product, and security teams to embed quality and security at every stage of development and communicate insights to business and technical leaders.
• Make a Measurable Difference: Use data-driven approaches to continuously improve processes, tools, and team performance—translating feedback and lessons learned into lasting platform excellence.
• Elevate the User Experience: Balance rigorous security with human-centered design, ensuring our solutions are as usable as they are safe.

Associate Director, Cybersecurity – Data Acquisition

• Support the installation and maintenance of the client LAN/WAN devices
• Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team
• Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs)
• Draft and implement standard network change requests
• Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment)
• Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory
• Coordinate network operations, maintenance, repairs, or upgrades
• Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs)
• Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS

Tier II Technician – Government

Risk

• Activate validated data and workforce-related risks into structured remediation or formal acceptance pathways, ensuring rigor in data governance, data quality, entitlements, and workforce control remediation plans.
• Serves as the control-layer function for risk activation across data lifecycle controls and workforce management-related processes, validating evidence, enforcing assurance gates, and maintaining clear residual risk posture.
• Convert validated data and workforce risks into proper remediation, compensating control, or acceptance routes ensuring response pathways align to data governance, data quality, access/entitlement, or workforce control gaps.

Risk Response Activation – Assurance Lead

Operator

• Work independently in the field placing buried service wire
• Coordinate work activities with customers, local utilities, and government agencies
• Provide installation, repairs, maintenance as well as reconnection of fiber and copper services
• Locate buried facilities near the route of "B" service wire using appropriate equipment
• Operate a company vehicle with trailer and machinery
• Manual excavation utilizing a shovel
• Provide repairs to low voltage buried utilities or sprinkler systems
• Provides temporary repairs to utilities and sewage field lines
• Periodic maintenance and non-complex repairs to equipment used in the performance of other responsibilities
• Read and interpret simple instructions
• Follow established safety practices and procedures

Installation Technician

Assistant Retail Store Manager

Installation Technician

Assistant Store Manager

NMS ServiceNow Software Designer, IT Software Developer III

Associate Director – Call Center

Retail Store Manager

Field Attendance Specialist

Call Center Sales Consultant

Bilingual Spanish Retail Sales Consultant

Bilingual Spanish Retail Sales Consultant

Associate Director, Cybersecurity – Data Acquisition

Tier II Technician – Government

Risk Response Activation – Assurance Lead

Machine Operator