Associate Director – Call Center

AT&T

Associate Director overseeing onboarding and training for new call center hires at AT&T in Orlando, Florida. Responsible for employee development and performance management to enhance productivity and engagement.

Posted 7/25/2026full-timeOrlando • Florida • 🇺🇸 United StatesSenior💰 $85,700 - $128,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding, training, and team management, with a focus on enhancing productivity and reducing attrition. Proven ability to coordinate logistics and support career growth for new hires in a call center environment.

Highest-signal resume keywords

Onboarding ManagementTraining CoordinationTeam LeadershipEmployee EngagementAttrition Reduction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center OperationsPerformance ManagementSkill Transfer FacilitationLogistics CoordinationBehavioral Issue Resolution

Soft Skills

CommunicationInterpersonal SkillsProblem-SolvingMentoringExpectation Management

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Talent AcquisitionLearning & DevelopmentEmployee DevelopmentNesting ProgressionAttendance Management

About the role

Key responsibilities & impact

Oversee and support new call center hires through onboarding, training, and nesting progression
Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development
Coordinate training and nesting logistics for each incoming class
Manage expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports
Enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period
Direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production
Oversee operational aspects of the department, focusing on day-to-day management of related initiatives

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired
5+ years of related experience

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone