Assured Benefits Administrators

Sales Engineer

• Serve as a trusted technical advisor to prospective customers, understanding their requirements and articulating how Portnox's solutions can address their challenges.
• Conduct compelling product demonstrations, showcasing the features and benefits of our solutions to both technical and non-technical audiences.
• Collaborate with customers and internal teams to design and propose tailored solutions that meet specific customer needs.
• Assist the sales team in responding to RFPs, preparing technical proposals, and providing technical input during the sales cycle.
• Build and maintain strong relationships with customers and partners, ensuring a deep understanding of their business objectives and technical environments.
• Provide technical training and support to customers, partners, and internal sales personnel to ensure successful adoption and utilization of Portnox solutions.
• Communicate customer feedback and insights to product management and engineering teams to inform product development and enhancements.

Sales Development Rep

• Generate and qualify leads through **outbound calls, emails, and research.**
• Collaborate with marketing to convert inbound leads and nurture prospects.
• Deliver a **high-quality prospect experience** while surpassing KPOs for new leads contacted, calls, and qualified meetings
• Create personalized messaging to appeal to potential buyers, developing intrigue and positioning Portnox products as a value-add solution
• Educate customers on Portnox features to guide purchasing decisions.
• Research and analyze market trends and identify security-conscious organizations that are a good fit for Portnox’s solutions
• Schedule demos and create opportunities for Account Executives.
• Track all activity in CRM software to maintain pipeline visibility and reporting.

Sales Development Representative

Customer Support

• Manage the entire customer lifecycle, from supporting sales in positioning Elite Services to onboarding, utilization, and growth.
• Oversee onboarding of largest and most strategic accounts, coordinating internal technical teams and customer stakeholders to ensure timely delivery.
• Act as subject matter expert for assigned accounts and build strong multi-threaded relationships within customer organizations.
• Conduct regular check-ins to ensure customers fully utilize purchased solutions, monitor customer health, and proactively address concerns.
• Partner with sales to identify expansion opportunities within existing accounts.
• Work closely with Sales, Product, and Support to deliver a consistent and cohesive customer experience.
• Maintain and update customer health scores, provide account updates to the executive team, and build reports to inform strategic decision-making.
• Continuously refine onboarding and customer success processes to improve efficiency and satisfaction.
• Build scripts, create documentation, and track key customer interactions using Salesforce and other CX tools.

Customer Experience Manager

Full-stack Engineer

• Work on a cloud based product with technical stack containing .NET, Go, React
• Develop clean and maintainable code
• Participate on the automation
• Willingness to learn and apply new technologies
• Good team player and collaborate with Engineering team
• English on the communicative level
• Contribute to a fast-growing VC-backed cybersecurity company's engineering team (office in Brno, Czech Republic).

Sales Engineer

Sales Development Representative

Customer Experience Manager

Software Developer