Assured Benefits Administrators

Content Manager

• Write original blog posts on a regular cadence covering cybersecurity trends, industry narratives, and Portnox's point of view on the market
• Develop content in close coordination with our PMM team to ensure technical accuracy and positioning alignment
• Translate complex security concepts into accessible, compelling narratives for CISO and IT practitioner audiences
• Contribute to data-driven content initiatives, including turning proprietary telemetry findings into press-ready and owned-channel assets
• Own and manage the editorial calendar across blog, social, and PR — ensuring consistent output and no gaps in the publishing schedule
• Coordinate with PMMs, our Web Manager, and the PR agency to keep all content workstreams aligned and on pace
• Maintain a healthy pipeline of content at various stages so production never becomes reactive
• Track content performance and use data to inform future editorial direction
• Own Portnox's social media presence across LinkedIn and other relevant channels
• Write and schedule social content that amplifies blog posts, PR coverage, executive thought leadership, product news, and industry conversations
• Monitor and engage with the Portnox community — responding, participating in relevant conversations, and building our presence in key cybersecurity communities
• Maintain a consistent social rhythm that keeps Portnox visible and active without sacrificing quality for volume
• Serve as Portnox's primary day-to-day contact with our external PR agency
• Brief the agency on story angles, messaging priorities, and news hooks
• Review and provide substantive feedback on all agency deliverables — press releases, pitches, contributed article drafts, and media prep materials
• Ensure all agency output adheres to Portnox's core positioning and messaging framework
• Track media coverage, report on outcomes, and hold the agency accountable to agreed KPIs
• Ghostwrite and edit bylined articles, LinkedIn content, and speaking abstracts for Portnox's executive spokespeople
• Maintain an executive thought leadership calendar aligned to the broader editorial and PR calendar
• Coordinate with internal stakeholders to ensure technical precision and positioning accuracy in all executive-attributed content
• Act as the internal editorial steward — reviewing content across channels for adherence to Portnox's messaging framework
• Flag positioning inconsistencies and work with the relevant owner to course-correct
• Maintain and distribute messaging documentation, boilerplates, and editorial guidelines as a standing source of truth for the marketing org
• Support content needs for Portnox’s regional conference and tradeshow sponsorships throughout the year
• Develop event-specific messaging, booth copy, and on-site collateral in close coordination with PMMs and the broader marketing team
• Ensure event content and communications are consistent with Portnox’s core positioning and aligned to the broader editorial calendar
• Support pre- and post-event content amplification across social media, email, and the blog to maximize reach and engagement
• Write ad copy and email copy to support Portnox’s account-based marketing campaigns, ensuring messaging is tailored to target personas and verticals
• Collaborate with the PMM team and demand generation stakeholders to develop copy that reflects the right stage of the buyer journey for each target account
• Maintain consistency between ABM copy and Portnox’s broader messaging framework, ensuring a cohesive experience across all touchpoints
• Worth being direct about scope: this role does not own SEO strategy or web architecture (that sits with our Web Manager), does not own product marketing content or sales enablement materials (that sits with our PMM team), and is not a general-purpose copywriting resource for whoever needs something written.

Content & Corporate Communications Manager

Manager

• Own the complete renewal lifecycle for an assigned portfolio of domestic and international customers.
• Engage customers proactively well in advance of contract expiration.
• Forecast renewal outcomes and maintain an accurate renewal pipeline.
• Lead commercial renewal negotiations while protecting recurring revenue and minimizing churn.
• Coordinate cross-functional teams to address customer issues that could impact renewals.
• Identify upsell, cross-sell, and expansion opportunities within existing customer accounts.
• Partner with Customer Success and Sales teams to develop account growth strategies.
• Present additional products, services, and licensing options aligned with customer business needs.
• Drive expansion revenue while maintaining high levels of customer satisfaction.
• Develop strong relationships with customer stakeholders across technical, operational, and executive levels.
• Understand customers' business objectives and align commercial solutions accordingly.
• Serve as the primary commercial point of contact during renewal and expansion discussions.
• Manage commercial escalations, contract negotiations, and pricing discussions.
• Maintain accurate customer and opportunity data within the CRM.
• Forecast monthly, quarterly, and annual renewal and expansion revenue.
• Track and report key metrics, including: Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Annual Recurring Revenue (ARR), Renewal Rate, Churn Rate, Expansion Revenue, and Pipeline Coverage.
• Work closely with: Customer Success, Sales, Product Management, Finance, Legal, and Operations to ensure timely contract execution, smooth customer transitions, and an exceptional customer experience.

Renewals & Expansion Manager – Fixed Contract

• Own the complete renewal lifecycle for an assigned portfolio of customers.
• Proactively engage customers well in advance of contract expiration.
• Forecast renewal outcomes and maintain an accurate renewal pipeline.
• Negotiate renewal terms while protecting revenue and minimizing churn.
• Coordinate internal stakeholders to resolve issues that may impact renewals.
• Identify upsell, cross-sell, and expansion opportunities within existing accounts.
• Partner with Customer Success and Sales to develop account growth strategies.
• Present additional products, services, and licensing options aligned with customer needs.
• Drive expansion revenue while maintaining high customer satisfaction.
• Build trusted relationships with key customer stakeholders.
• Understand customer business objectives and align solutions to support their success.
• Act as the primary commercial contact during renewal and expansion discussions.
• Manage escalations related to commercial agreements and contract negotiations.
• Maintain accurate opportunity data in CRM.
• Forecast monthly, quarterly, and annual renewal and expansion revenue.
• Monitor KPIs including:
• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Renewal Rate
• Churn Rate
• Expansion Revenue
• Pipeline Coverage
• Work closely with:
• Customer Success
• Sales
• Finance
• Legal
• Product Management
• Operations
• Ensure timely contract execution and seamless customer transitions.

Renewals & Expansion Manager

Account Manager

• Drive revenue through strategic US channel partners, including, but not limited to:
• - CDW
• - SHI
• - Presidio
• - GuidePoint Security
• - CompuNet
• Establish and expand executive and field-level relationships within assigned partner accounts
• Build and execute structured enablement plans that result in measurable pipeline and deal progression
• Coordinate cross-functional resources (SEs, support, leadership) to accelerate partner success
• Own forecast accuracy and pipeline discipline within Salesforce
• Meet and exceed revenue targets through partner-sourced and partner-led opportunities
• Lead joint business planning with clear performance metrics and accountability
• Recruit and onboard net-new partners that meet defined qualification thresholds
• Maintain strong channel alignment and effectively manage deal flow within program guidelines

Channel Account Manager

Customer Support

• Lead the customer lifecycle—from sales alignment to onboarding, adoption, and growth
• Oversee the onboarding of our largest and most strategic accounts, ensuring a seamless and timely process by coordinating with internal technical teams and customer-side stakeholders.
• Act as the subject matter expert (SME) for your assigned accounts. Build and maintain strong, multi-threaded relationships within customer organizations.
• Conduct regular check-ins to ensure customers are fully utilizing the solutions they’ve purchased. Monitor customer health, proactively address concerns, and ensure satisfaction.
• Partner with sales to identify expansion opportunities within existing accounts.
• Work closely with cross-functional teams, including Sales, Product, and Support, to deliver a consistent and cohesive customer experience.
• Maintain and update customer health scores, provide account updates to the executive team, and build reports to inform strategic decision-making.
• Continuously refine onboarding and customer success processes to improve efficiency and satisfaction.
• Build scripts, create documentation, and track key customer interactions using Salesforce and other CX tools.

Customer Experience Manager

• Customer Journey Support: Assist the team in supporting various stages of the customer lifecycle, including onboarding, adoption, and ongoing engagement.
• Customer Onboarding Assistance: Help coordinate onboarding activities by tracking tasks, preparing materials, and following up with internal teams and customers.
• Customer Engagement: Support regular customer touchpoints by preparing notes, gathering data, and helping ensure customers are effectively using our solutions.
• Account Support: Assist Customer Experience team members with account research, updates, and documentation.
• Data & Reporting: Help maintain customer records, update health scores, and support reporting efforts in Salesforce or other CX tools.
• Cross-Functional Collaboration: Partner with teams like Sales, Product, and Support to help ensure a consistent customer experience.
• Documentation & Tools: Help create and organize customer-facing materials, internal guides, and track interactions in company systems.

Content & Corporate Communications Manager

Renewals & Expansion Manager – Fixed Contract

Renewals & Expansion Manager

Channel Account Manager

Customer Experience Manager

Customer Experience Intern