Assured Benefits Administrators

Account Executive

• Utilize a solution sales approach to selling and creating value for customers
• Prioritize opportunities and apply and manage appropriate resources
• Add net new accounts and grow existing accounts
• Track all customer details including use-case, time frames, success criteria, red flags and forecasting in Salesforce
• Meet and exceed pipeline generation and revenue targets
• Self-generate pipeline opportunities through proactive relationship selling and outbound prospecting
• Manage qualified opportunities through the entireity of the sales process
• Provide remote or in-person presentations and high-level product demos to mid-level and senior stakeholders
• Maintain a strong, in-depth understanding of Portnox solutions and network and endpoint security market
• Collaborate on new methods or strategies to help the sales team reach monthly goals for product revenue to increase company profitability
• Become a valuable and helpful resource in all interactions with customers and create a friendly reputation in the industry
• Present information about company offerings during trade shows or other large events to potential customers.

• Utilize a solution sales approach to selling and creating value for customers
• Prioritize opportunities and apply and manage appropriate resources
• Add net new accounts and grow existing accounts
• Track all customer details including use-case, time frames, success criteria, red flags and forecasting in Salesforce
• Meet and exceed pipeline generation and revenue targets
• Self-generate pipeline opportunities through proactive relationship selling and outbound prospecting
• Manage qualified opportunities through the entirety of the sales process
• Provide remote or in-person presentations and high-level product demos to mid-level and senior stakeholders
• Maintain a strong, in-depth understanding of Portnox solutions and network and endpoint security market
• Collaborate on new methods or strategies to help the sales team reach monthly goals for product revenue to increase company profitability
• Become a valuable and helpful resource in all interactions with customers and create a friendly reputation in the industry
• Present information about company offerings during trade shows or other large events to potential customers.

Engineer

• Own and lead high-severity (Sev 1) customer issues end-to-end, driving structured investigations and clear root cause identification
• Act as the senior technical authority on enterprise escalation calls, setting direction and next steps
• Serve as the escalation gatekeeper by reviewing and approving all escalations to Engineering, ensuring completeness, clarity, and strong reproduction steps
• Validate logs, packet captures, and troubleshooting work before escalation — no premature or vague tickets
• Act as the primary technical interface between Support and Engineering, translating customer impact into actionable technical detail
• Participate in post-incident reviews and ensure learnings are captured and shared
• Guide and mentor Technical Support Engineers and Senior TSEs on complex issues, reinforcing structured troubleshooting and a reproduction-first mindset
• Influence documentation quality and contribute to knowledge sharing across the team
• Act as the named escalation authority for enterprise customers, providing clarity and confidence during high-pressure situations
• Set and uphold technical standards for escalation quality across the Support organization

Technical Escalation Engineer

Manager

• Own the look, feel, and layout of the site — clean, on-brand, and optimized for conversion.
• Build and iterate on pages with a mobile-first mindset across all screen sizes and devices.
• Partner with marketing on landing pages, product pages, and campaign assets.
• Build and maintain pages using HTML, CSS, JavaScript, and WordPress.
• Manage plugins, integrations, and third-party tools with an eye on performance and security.
• Resolve technical issues — broken links, slow load times, cross-browser bugs — proactively.
• Execute on-page and technical SEO: schema markup, meta tags, URL structure, Core Web Vitals.
• Collaborate with content and PMM teams to ensure pages are structured for search visibility.
• Monitor and improve site speed using PageSpeed Insights, GTmetrix, or Lighthouse.
• Optimize content structure for AI-driven search (Google SGE, Perplexity, ChatGPT search).
• Use AI tools to accelerate production — copy, imagery, A/B testing, CRO analysis.
• Own conversion rate optimization (CRO) as a core deliverable — continuously testing and improving CTAs, page layouts, and user flows to drive pipeline.
• Run A/B tests and translate data into concrete site improvements.
• Track and report on traffic, engagement, and conversions via GA4 and Google Search Console.

Web Manager

• - Own the lifecycle of enterprise business applications, including selection, implementation, optimization, upgrades, and retirement.
• - Develop and maintain the roadmap for business systems to ensure alignment with organizational goals and evolving business needs.
• - Partner with business stakeholders to gather requirements, identify process improvements, and translate needs into scalable technology solutions.
• - Lead or coordinate application implementations, enhancements, integrations, and system upgrades across the application ecosystem.
• - Establish and maintain governance processes for system configuration, access controls, change management, and release management.
• - Monitor application performance, system usage, and data quality to ensure reliability, usability, and continuous improvement.
• - Manage relationships with application vendors, including support coordination, licensing, renewals, and performance evaluation.
• - Ensure applications comply with organizational security standards, data governance practices, and regulatory requirements.
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Account Executive

Account Executive

Technical Escalation Engineer

Web Manager

Business Application Manager