Renewals & Expansion Manager

Assured Benefits Administrators

Renewals & Expansion Manager maximizing customer retention and driving revenue growth for the organization. Managing renewals and identifying expansion opportunities within the existing customer base.

Posted 6/30/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the complete renewal lifecycle for an assigned portfolio of customers.
Proactively engage customers well in advance of contract expiration.
Forecast renewal outcomes and maintain an accurate renewal pipeline.
Negotiate renewal terms while protecting revenue and minimizing churn.
Coordinate internal stakeholders to resolve issues that may impact renewals.
Identify upsell, cross-sell, and expansion opportunities within existing accounts.
Partner with Customer Success and Sales to develop account growth strategies.
Present additional products, services, and licensing options aligned with customer needs.
Drive expansion revenue while maintaining high customer satisfaction.
Build trusted relationships with key customer stakeholders.
Understand customer business objectives and align solutions to support their success.
Act as the primary commercial contact during renewal and expansion discussions.
Manage escalations related to commercial agreements and contract negotiations.
Maintain accurate opportunity data in CRM.
Forecast monthly, quarterly, and annual renewal and expansion revenue.
Monitor KPIs including:
Gross Revenue Retention (GRR)
Net Revenue Retention (NRR)
Renewal Rate
Churn Rate
Expansion Revenue
Pipeline Coverage
Work closely with:
Customer Success
Sales
Finance
Legal
Product Management
Operations
Ensure timely contract execution and seamless customer transitions.

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience).
3–7 years of experience in Account Management, Customer Success, Renewals, Sales, or Revenue Operations.
Experience managing SaaS or subscription-based customer renewals.
Strong negotiation and consultative selling skills.
Excellent verbal and written communication skills.
Experience using CRM platforms such as Salesforce or HubSpot.
Strong analytical, forecasting, and organizational skills.
****Preferred**
Experience selling enterprise software or technology solutions.
Knowledge of subscription metrics including ARR, MRR, NRR, and GRR.
Experience working with contract management and pricing negotiations.

Benefits

Comp & perks

Website LinkedIn All Job Openings 501 - 1000 employees Founded 1985 ⚕️ Healthcare Insurance 📋 Compliance Healthcare Insurance
Compliance Assured Benefits Administrators is a company that specializes in providing information and administrative services related to group health plans and health insurance. They are committed to transparency in coverage and comply with the Transparency in Coverage Final Rule Act, which requires health plans and issuers to publicly disclose information to help consumers understand healthcare costs. The company facilitates this process by providing machine-readable files that detail negotiated rates with in-network providers and historical payments to out-of-network providers. Their goal is to empower consumers to make informed, price-conscious decisions regarding their healthcare expenses.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Renewal Lifecycle ManagementForecastingAnalytical SkillsContract NegotiationConsultative Selling

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsRelationship Building