Customer Experience Intern

Assured Benefits Administrators

Customer Experience Intern supporting the Customer Experience team at Portnox. Assisting with onboarding, engagement, and process improvements in a SaaS environment.

Posted 6/11/2026internshipAustin • Texas • 🇺🇸 United StatesEntry LevelWebsite

About the role

Key responsibilities & impact

Customer Journey Support: Assist the team in supporting various stages of the customer lifecycle, including onboarding, adoption, and ongoing engagement.
Customer Onboarding Assistance: Help coordinate onboarding activities by tracking tasks, preparing materials, and following up with internal teams and customers.
Customer Engagement: Support regular customer touchpoints by preparing notes, gathering data, and helping ensure customers are effectively using our solutions.
Account Support: Assist Customer Experience team members with account research, updates, and documentation.
Data & Reporting: Help maintain customer records, update health scores, and support reporting efforts in Salesforce or other CX tools.
Cross-Functional Collaboration: Partner with teams like Sales, Product, and Support to help ensure a consistent customer experience.
Documentation & Tools: Help create and organize customer-facing materials, internal guides, and track interactions in company systems.

Requirements

What you’ll need

Experience: No prior professional experience required; internships, coursework, or part-time roles in customer service, business, or related fields are a plus.
Technical Skills: Basic familiarity with CRM tools (e.g., Salesforce) or willingness to learn.
Communication: Strong written and verbal communication skills with a willingness to engage and learn from others.
Organization: Ability to manage multiple tasks, stay organized, and maintain attention to detail.
Problem-Solving: Curious and proactive mindset with a desire to learn and contribute.
Customer Focus: Interest in customer experience, customer success, or business operations.
Team Player: Collaborative attitude and eagerness to work in a team-oriented, fast-paced environment.
Education: Current undergraduate student ideally in their final semester or final year of college, or recent graduate, in Business, Communications, Marketing, or a related field preferred.

Benefits

Comp & perks

Website LinkedIn All Job Openings 501 - 1000 employees Founded 1985 ⚕️ Healthcare Insurance 📋 Compliance Healthcare Insurance
Compliance Assured Benefits Administrators is a company that specializes in providing information and administrative services related to group health plans and health insurance. They are committed to transparency in coverage and comply with the Transparency in Coverage Final Rule Act, which requires health plans and issuers to publicly disclose information to help consumers understand healthcare costs. The company facilitates this process by providing machine-readable files that detail negotiated rates with in-network providers and historical payments to out-of-network providers. Their goal is to empower consumers to make informed, price-conscious decisions regarding their healthcare expenses.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM toolsSalesforcedata reportingcustomer lifecycle managementcustomer onboardingcustomer engagementaccount researchdocumentationtask trackingcustomer records maintenance

Soft Skills

communicationorganizationproblem-solvingcustomer focusteam playerattention to detailcollaborationcuriosityproactivitywillingness to learn