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Renewals & Expansion Manager – Fixed Contract
Assured Benefits AdministratorsRenewals & Expansion Manager handling customer renewals and driving expansion revenue for a SaaS company in Israel. Building relationships and collaborating with cross-functional teams for customer success.
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Own the complete renewal lifecycle for an assigned portfolio of domestic and international customers.
- Engage customers proactively well in advance of contract expiration.
- Forecast renewal outcomes and maintain an accurate renewal pipeline.
- Lead commercial renewal negotiations while protecting recurring revenue and minimizing churn.
- Coordinate cross-functional teams to address customer issues that could impact renewals.
- Identify upsell, cross-sell, and expansion opportunities within existing customer accounts.
- Partner with Customer Success and Sales teams to develop account growth strategies.
- Present additional products, services, and licensing options aligned with customer business needs.
- Drive expansion revenue while maintaining high levels of customer satisfaction.
- Develop strong relationships with customer stakeholders across technical, operational, and executive levels.
- Understand customers' business objectives and align commercial solutions accordingly.
- Serve as the primary commercial point of contact during renewal and expansion discussions.
- Manage commercial escalations, contract negotiations, and pricing discussions.
- Maintain accurate customer and opportunity data within the CRM.
- Forecast monthly, quarterly, and annual renewal and expansion revenue.
- Track and report key metrics, including: Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Annual Recurring Revenue (ARR), Renewal Rate, Churn Rate, Expansion Revenue, and Pipeline Coverage.
- Work closely with: Customer Success, Sales, Product Management, Finance, Legal, and Operations to ensure timely contract execution, smooth customer transitions, and an exceptional customer experience.
Requirements
What you’ll need- Bachelor's degree in Business Administration, Marketing, Communications, Economics, or a related field, or equivalent practical experience.
- 3–7 years of experience in Renewals, Account Management, Customer Success, Sales, or Revenue Operations within a SaaS or technology company.
- Proven experience managing subscription or recurring revenue renewals.
- Strong commercial negotiation and consultative selling skills.
- Excellent verbal and written communication skills in English.
- Professional proficiency in Hebrew and English (written and spoken).
- Experience working with CRM platforms such as Salesforce, HubSpot, or similar.
- Strong analytical, forecasting, and organizational skills.
- Ability to work effectively in a fast-paced, global environment across multiple time zones.
- Experience working for an Israeli high-tech company serving global enterprise customers (Preferred).
- Experience selling enterprise software, cybersecurity, cloud, or technology solutions (Preferred).
- Strong understanding of SaaS metrics including ARR, MRR, NRR, GRR, CAC, and churn (Preferred).
- Experience with contract management, pricing negotiations, and commercial agreements (Preferred).
- Familiarity with international customers across North America, EMEA, and APAC (Preferred).
Benefits
Comp & perks- Website LinkedIn All Job Openings 501 - 1000 employees Founded 1985 ⚕️ Healthcare Insurance 📋 Compliance Healthcare Insurance
- Compliance Assured Benefits Administrators is a company that specializes in providing information and administrative services related to group health plans and health insurance. They are committed to transparency in coverage and comply with the Transparency in Coverage Final Rule Act, which requires health plans and issuers to publicly disclose information to help consumers understand healthcare costs. The company facilitates this process by providing machine-readable files that detail negotiated rates with in-network providers and historical payments to out-of-network providers. Their goal is to empower consumers to make informed, price-conscious decisions regarding their healthcare expenses.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Renewals ManagementCommercial NegotiationSaaS MetricsForecastingContract Management
Soft Skills
Verbal CommunicationWritten CommunicationAnalytical SkillsOrganizational Skills