Customer Experience Manager

Assured Benefits Administrators

Customer Experience Manager at Portnox overseeing customer journeys and account management for strategic accounts. Engage with cross-functional teams to enhance customer satisfaction and grow existing accounts.

Posted 6/22/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead the customer lifecycle—from sales alignment to onboarding, adoption, and growth
Oversee the onboarding of our largest and most strategic accounts, ensuring a seamless and timely process by coordinating with internal technical teams and customer-side stakeholders.
Act as the subject matter expert (SME) for your assigned accounts. Build and maintain strong, multi-threaded relationships within customer organizations.
Conduct regular check-ins to ensure customers are fully utilizing the solutions they’ve purchased. Monitor customer health, proactively address concerns, and ensure satisfaction.
Partner with sales to identify expansion opportunities within existing accounts.
Work closely with cross-functional teams, including Sales, Product, and Support, to deliver a consistent and cohesive customer experience.
Maintain and update customer health scores, provide account updates to the executive team, and build reports to inform strategic decision-making.
Continuously refine onboarding and customer success processes to improve efficiency and satisfaction.
Build scripts, create documentation, and track key customer interactions using Salesforce and other CX tools.

Requirements

What you’ll need

3–7 years in customer success, customer experience, sales, project management, or account management, preferably within SaaS or cybersecurity.
Familiarity with Salesforce and other customer success tools (e.g., GUIDEcx, Planhat, or similar) is a strong plus.
Experience managing technical projects.
Exceptional verbal and written communication skills, with the ability to engage with technical and non-technical stakeholders at all levels.
Strong project management skills with the ability to juggle multiple priorities while maintaining attention to detail.
Proactive, solutions-oriented mindset with a focus on delivering high-quality results.
A customer-centric approach with a passion for ensuring customers achieve their desired outcomes.
A collaborative attitude with the ability to work cross-functionally in a fast-paced, growth-oriented environment.
Bachelor’s degree or equivalent experience in a related field.

Benefits

Comp & perks

Website LinkedIn All Job Openings 501 - 1000 employees Founded 1985 ⚕️ Healthcare Insurance 📋 Compliance Healthcare Insurance
Compliance Assured Benefits Administrators is a company that specializes in providing information and administrative services related to group health plans and health insurance. They are committed to transparency in coverage and comply with the Transparency in Coverage Final Rule Act, which requires health plans and issuers to publicly disclose information to help consumers understand healthcare costs. The company facilitates this process by providing machine-readable files that detail negotiated rates with in-network providers and historical payments to out-of-network providers. Their goal is to empower consumers to make informed, price-conscious decisions regarding their healthcare expenses.

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Hard Skills & Tools

customer successcustomer experienceproject managementaccount managementtechnical project managementSaaScybersecurity

Soft Skills

verbal communicationwritten communicationattention to detailproactive mindsetsolutions-orientedcustomer-centriccollaborative attitude