Field Account Manager, Business Services
RELX
Strategic Account Manager – Healthtech, Pharma
AssistRx
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
- Establish and maintain a role as advisor to clients and colleagues.
- Present new ideas and innovations to client to upsell and enhance their products and services.
- Research high-level solutions for the client.
- Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
- Works with Client Services to solve complex support issues effectively.
- Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
- Determines most effective method of problem resolution by utilizing internal resources when necessary.
- Primary point of contact for sales and service.
- Determines most effective method of problem resolution by utilizing internal resources when necessary.
- Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
- Plan milestones and track progress.
- Effectively keeps others adequately informed by presenting information to everyone involved.
Requirements
- Ability to effectively express ideas and thoughts verbally and in written form.
- Exhibits good listening skills and comprehension.
- Effectively keeps others adequately informed by presenting information to everyone involved.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Bachelor's degree (B. A.) from four-year college or university or equivalent experience.
- Minimum three years of experience working in a customer support and/or sales capacity role.
- Experience working for or in Pharma.
- Experience working with Pharmaceutical Brand Teams is essential.
- Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
- Technical skills a must
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project ManagementHUB OperationsSpecialty Pharmacy OperationsAccount Management
Soft skills
verbal communicationwritten communicationlistening skillsproblem-solvingrelationship management
Certifications
Bachelor's degree
